Travis was great...he explained a lot to me on my different options of Warranties for my Q5 and was able to get in last minute issue I add to my service appointment.

The Service team at Pensacola was able to get me in on short notice. They removed my old battery and programmed my car quicker than expected, and completed a courtesy inspection to make sure everything was to spec. I’m very grateful for world class service.

William took excellent care of us and we are loving our new Q5!

David was awesome! Daily phone calls to keep me updated on the repairs! Greatly appreciated!

I took my car in last minute to see what the trouble was. Service was prompt and professional.

We were on vacation and experienced an issue with our vehicle. We had to have the vehicle towed, and we ended up going to Audi Pensacola. The service adviser, Rich, was great! Thanks team!

We stopped at the dealership to look at the used cars after I got off work and pulled onto the lot about 6:30. My wife and I were looking at the different models when Earnie came out to meet us. From the beginning, it seemed to be a different environment at Audi. He asked what questions we may have and let us know he would be glad to show us around. We went for a test drive and were immediately sold. He was so friendly and easy-going. He answered all our questions in a straight-forward manner. He was full of information and never forceful. Very professional. It was the first time we have ever made a car deal that quickly. We were in and out in about 2 hours. We had been shopping for two weeks after spending days in other dealerships. We were talking to 3 dealerships looking for the right car. We are so happy with our purchase. We don't plan on dealing with any other dealership from now on. As you can see, I can not say enough good things about this dealership. Thanks for everything.

We were in Florida from out of state and needed an Audi Care oil change and maintenance check before leaving. David from the Service Dept scheduled a Saturday appointment and made it so easy. Everyone we dealt with were very friendly and helpful.

Great service, always take care of me, even for inflating my tires. Love the vacuum and car wash access too.

I feel like we were lied to just to make a sale. I live in Panama City and we asked specifically, since we have no Audi, if they come pick up our car when it's due service and leave a loaner for use, as that is what BMW from Ft Walton Beach does. They said no, but we could get our free services done at VW since they are the parent company. Fair enough, we have a VW so no big deal. Well come to find out, that is NOT the case. You MUST take it to a Audi service department for your complimentary and/or paid service maintenance. Had I known this, I would NOT have even considered buying an Audi as I think it's a bit ridiculous to have to drive over 100 miles to get service done.

This place really sucks

I feel like we were lied to just to make a sale. I live in Panama City and we asked specifically, since we have no Audi, if they come pick up our car when it's due service and leave a loaner for use, as that is what BMW from Ft Walton Beach does. They said no, but we could get our free services done at VW since they are the parent company. Fair enough, we have a VW so no big deal. Well come to find out, that is NOT the case. You MUST take it to a Audi service department for your complimentary and/or paid service maintenance. Had I known this, I would NOT have even considered buying an Audi as I think it's a bit ridiculous to have to drive over 100 miles to get service done.

Just bought a white mercedes. . . awesome.

Service is always excellent!

I was assisted by Ernesto Martinez. I had walked in to the dealership not expecting to purchase a vehicle but ended the night leaving with the vehicle I had my eye on. Thanks to Ernesto who worked diligently to make this SUV affordable for my husband and I. We had discussed getting a Volkswagen Tiguan someday but had no idea that day would've become a reality so soon and it did all because of Ernesto and the Audi team. While I was at the dealership not once did I feel like I was being haggled or ripped off like I have in the past at other dealerships. Ernesto made the purchasing process as smooth and easy as he possibly could. After the deal was already done he had called me back 2 days later because he found us a better finance rate. We would definitely return to this dealership in the future.

It was time for an oil change, fuel filter, tire rotation, and visual inspection on my Q5 TDI. I contacted my regular service advisor, Rich Lord, who scheduled me almost immediately. Rich handled everything and is always friendly. He even remembered that I was due to graduate with my degree in Pre-Medicine. He congratulated me and was truly sincere. That extra touch will ensure my return patronage to Audi of Pensacola. Not only is my vehicle well taken care of and without worry, but I thoroughly enjoy my interaction with Rich. He is the type of employee that every business should strive to retain for customer service.

I had by far the best experience purchasing my car from Audi of Pensacola. My salesman Nathan was extremely professional, attentive to my needs and made my purchase experience the best one yet!

I drove all the way from fort Walton Beach. When I got there it took someone a while to come over there. Then they sent someone who wasn't even a salesman out there so he couldn't answer some questions.then when I got back from test driving the vehicle we went in side for a salesman to help. Then I put my information and he came back and was given and was like u need a cosigner or more money down. Then he came back and was like putting more money down isn't going to help. Then I made a phone call then came back in and give them the information to email a buyer's contract to the people I talk to. Then the salesman personally called them. When he came back they eventually sent it to them. Then he came back and was like u need to get with those people on the next step. I think he held me there till I wasn't able to make it to that place in time. The whole time there was some one else waiting and hoping it wouldn't work for me so he can get the truck. He left and the salesman Said he went to the bank to get a check. Big waste of my time

We had Ernie as our sales specialist and he was awesome! I told him the exact car I wanted and he had it ready for me to drive as soon as I got to the dealership. He was very helpful, I highly recommend Ernie! Thanks Audi of Pensacola!

Amazing Job, Nate was really straight forward and to the point whether it was about the car and the credit union.

Excellent as always. Professional service, staff, and Rich is the best!

Purchased a new Audi here recently. Excellent dealership. My salesman, Ernie, worked with me throughout the entire process including follow up questions after the sale and did so professionally, accurately and honestly. If your in the market for a new or used vehicle this is the place to go.

Good

Make promise that they are unable to provide but good customer service skills and not willing to make deals to help the buyer but offer a deal for vehicle of no interest.

Love love LOVE these guys! From the initial purchase, to the follow-up questions I had afterward, to the recent repairs I needed on my Q7, they have been incredibly helpful and gone out of their way to ensure that I've been taken care of. I'll never go to anyone besides Ernie to buy a vehicle. And Rich in the service department is phenomenal. Thank you both for providing exceptional service!

Bought a used car here a while back that needed serious maintenance

Nate was my car salesman and was excellent. Couldn't have been happier with Audi. Everyone was super nice! Thank you all for the experience.

Wonderful, informative, patient, and accommodating staff.

Love it

Quick, fast, easy. Nate and Hannah were awesome. Along with the rest of the staff. Store was clean and everybody seemed happy and ready to assist.

My compliments to Nate and Rich, professional and first class in all aspects of purchasing and caring for a vehicle. In many respects, the facility itself was like taking a trip to the future. I have never had a dealership earn my trust so quickly in terms of fair pricing and customer service.

First of all they make you feel like family. Very courteous and professional. The work was perfect. In and out quickly with all services completed.

Needed a nonemergency fix that was covered under warranty. Called when part arrived. Offered loaner vehicle & accepted. Rich Lord made the entire experience wonderful. Thank you.MAKS

I always have a great experience when I drop my Audi S4 off for maintenance. Mr. David Travis has been the customer service representative who has helped me with any issues everytime I take my Audi to the service department. He is the epitome of a prestigious professional! He has no problem reminding me that his goal is achieving customer satisfaction, furthermore the mechanics go above and beyond when performing maintenance on my vehicle. This is why I drive over an hour to this specific dealership everytime I need anything done to my vehicle.

Ernie sold us our A5 convertible and he was great. Full of information. Friendly. No pressure. Answered every question. Just who you would want to help you with such an important decision.

Always a great experience at Audi serivice team is awesome! Definitely know how to take care of their customers. Thanks Audi!

Better Customer Service, more honest in their information and standing by their products and making sure if their product doesn't live to the "certified" label they put on it, to make it right but providing a product that does.

Very nice service,

We have always had a good experience with Audi Pensacola! Audi Pensacola has always taken care of our service needs fair and reasonable with a professional attitude. I highly recommend Audi Pensacola and Rich the service representative.

Impeccable service! 5 stars all around.

This was BY FAR the best experience I’ve ever had buying a car. Ernie was great! The communication the entire time was impeccable. I will always recommend going to Audi of Pensacola.

So happy with my Audi Pensacola experience! Jonathan and the whole staff were so welcoming and actually made my car buying experience fun. Jonathan listened to what I was looking for in a car and price and went out of his way to make it happen...never being pushy. Thank you so much for going the extra mile to help me get into a car I love! You’ve got my business long term.

ERNEST MARTINEZ was an awesome help through my buying process! Made it as easy to enjoy this beast of a truck! Big Thanks to the Audi team!

Reasonably priced car, with low payments

William was absolutely incredible from start to finish! I was looking for a very specific car and he found it (color and all!) Buying a car is usually a painful and stressful experience but he made it EASY and painless. He was very upfront and transparent through the whole process. I went into Audi not knowing what to expect and he more than exceeded my expectations! Amazing buying experience and I look forward to working with him again in the future!!

William was absolutely incredible from start to finish! I was looking for a very specific car and he found it (color and all!) Buying a car is usually a painful and stressful experience but he made it EASY and painless. He was very upfront and transparent through the whole process. I went into Audi not knowing what to expect and he more than exceeded my expectations! Amazing buying experience and I look forward to working with him again in the future!!

That was awesome with Audi knowledge!!

Needed some help getting AdBlue into my Q5 while traveling through Pensacola. Rich Lord, service advisor, was the nicest guy and got us fixed up and on our way!

Had a GREAT experience with Nate! He is very personable.🏆

It's a pretty good place. Had the car serviced here. Reasonable prices. Only one concern about the service - if you need some parts for your vehicle then go look elsewhere (Ebay, other USA located warehouses), otherwise you are going to pay full price on the part plus the shipment from Germany. Does not worth it. And another thing for those who leaves the car at this location. DO NOT LEAVE YOUR CAR FOR AN EXTENDED PERIOD OF TIME HERE. Not sure where they park it, but now I have to paint my back under bumper since whatever they spray (or the underwater sprinkle system) are out my paint on the car.

Rich Lord is the Man. Rich and the staff is excellent gets you in and going great service.

Great team. Sales and service department were very professional.

William is a great salesman, very trusting and thoughtful. Appreciate the new ride and making ends meet! Highly recommend

Our salesman Jonathan was extremely helpful and informative after we made long trip...and we would definitely recommend Audi of Pensacola 👍👍

Ernie is the hardest working person at the dealership! 👍

We been looking to buy a new car for a few weeks, we finally find what I really wanted and I was able to contact them.. they even lower the price the day before so it was a done deal!! gave a deposit to hold the vehicle to the next day at 4 pm, when we will come pick it up.. the manager took my deposit. They run my credit the next morning and then.... they sold it to someone else two hours later... even after me paying the hold. Now they are trying to sell me another car that don't even look the same with many more miles and 3$k higher... Well that is a NO. Very poor service and lack of communication between people.. what's the point of the iPads if they do not know how to use them or can nobody write a note to put on the car?? Or how about.. take it down from the website.. not the same day but at least three days later.. geez I even offered to pay cash instead of credit but they still sold it... Why!?! No words of apologies can even make up for the disappointment and the lack of respect that your employees made us feel. And now we decided to up our budget to 25k but we will not be purchasing a car from your dealership. No thanks!

Professional service and courteous staff.

Helpful and professional people. Well kept facilitiy.

William is the most amazing salesperson my husband and I have every had to deal with! He is awesome! He never gave up on trying to get the best possible price for us. Thanks to William I now have my dream car and I cant say THANK YOU enough for all you did!!!! If you go to Pensacola Audi ask for William!!!!

Great dealership. The service department and overall customer service is excellent. I would definitely recommend Audi Pensacola.

William was by far the best salesman my girlfriend and I have ever dealt with. It truly felt as though he had our best interest in mind. Highly recommend this dealership for those who are regular luxury car owners or for those looking for an entry level luxury car, like us.

Ernie at Audi Pensacola worked hard to ensure that our car buying experience was a pleasant one. We are very happy with our car, and I would definitely recommend them to anyone shopping for a new or used vehicle.

I had a good experience at this dealer. My salesman was Nate. He took great care of me and my wife when choosing a new car. I felt he was honest and worked with me to get a good price on a new car. I will definitely come back.

Good coffee and snacks! lol David Travis gets the job done. everyone should drive an Audi!

Always a positive experience

This place is what all dealerships should be like. Excellent staff, comfortable surroundings, a good choice of cars, and the feeling that they wanted me to be happy with my car and not just another sale. I walked in with a rough idea of what I wanted and they found for me the perfect car. I highly recommend this dealership, ask for Ernie and tell him Brad sent you.

I highly recommend Audi Pensacola dealership. Excellent customer service!

Purchased a used VW. The team was professional, the price was competitive, and the purchasing process was very well done. William is an awesome Salesman (in a honest way). I have been shopping around and contacted 15+ dealerships within the last 2 weeks. Definitely the best dealership by far.

Greg the Service a tech is awesome!

Very clean and respectful.

I stumbled into Audi not too long ago and was introduced to Hannah. She was awesome, very chill, and let me browse around and test the vehicles without any pressure. When I expressed the possibility of buying something, new and used, she made herself available to answer all my questions. Hannah made the car buying experience very pleasant. I definitely recommend Audi because of her.

I wish there was an option for no stars at all. They take such good care of you when you are trying to buy a car. Once you buy a car, they DON'T care about you. Very bad staff.

Do not take car to this dealer to be worked on. Had mine their twice and has come back with more problems and sensors thrown then when brought in. Then charge you to fix it. If you need repairs go to the shop off of palafox, they have mechanics that know what they're doing.

Excellent experience

Recently purchased as used car from Audi Pensacola after I was in a car accident and my previous car was totaled. I found a car I liked off the internet and emailed the sales team regarding the price and availability of the vechile. A specific question throughout the buying process was how many keys the car came with. I have emailed proof and messages from employees stating the car came with both factory keys.. having both keys is a huge deal for me. Throughout the buying process I received confirmation that the car came with 2 keys, and it even stated this fact on the keychain. Well push comes to shove after all the papers are signed and I’m about to get into my new car, my salesman states “well actually it looks like we only have one key”.. this is pretty upsetting and very disappointing when I specifically questioned how many keys this vechile comes with. He stated would check with the managers and they will figure something out. I have not received any feedback from the management regarding this. Yes, I understand all vechile a are sold “as-is” but do not advertise and tell customers that both keys are present all throughout the buying process and after all the papers are signed “ well sorry we only have one key”.. ANOTHER BOMSHELL, came today when I get pulled over regarding my car registration. During my purchase I decided to transfer my plate from my old car to my new used car, didn’t think it would be a big deal. Well after signed the papers my salesman states they had trouble transferring my plates and they would be able to take care of it the next business date since I purchased the car at 7pm and the DMV was closed. Not a big deal, received a temp plate and went on my way. Well today I get pulled over for regarding my expiring temp plate.. and I still have not received my new registration. I called my local DMV and they stated the vechile was still registered to my OLD car. 😡😡😡😡. There has been no communication throughout any of these issues from the dealership.. Not a call, message, or email. I am completely disappointed in the dealership and the whole “sonic automotive buying experience”

Great staff

TRAVIS KISER A GREAT MANGER TO WORK WITH TOOK GOOD CARE OF ME EVEN AFTER THE SALE THANKS TRAVIS YOUR MY KIND OF PEOPLE.

Very Friendly and Nice😄😄😄😄😄

5 stars!!! We just bought our very first Audi S5 prestige. Nate helped us, he is amazing!! The first time we went to Audi they were about to close but he spent the time to talk to us about the car. We went back to test drive the Audi S5 after we test drove a Mercedes AMG E43. This dealership is amazing! Nate is amazing. He treated us as customers. He is not pushy, very understanding, very respectful. We decided to buy the car and we were in the dealership until 9:30pm, never did we feel unwelcome, never did we feel being hurried. We can’t recommend this dealership enough. One thing for sure, if we buy another AUDI, it will be from this dealership!! The easiest dealership experience we ever had. Nate was amazing salesperson to deal with and the sales manager we dealt with. Definitely see Nate if you visit Audi in Pensacola! We went to Cadillac dealership before coming to Audi and the treatment was simply Night and Day. Audi dealership and Sales person Nate for the win!!!

We just bought our very first Audi S5 prestige. Nate helped us, he is amazing!! The first time we went to Audi they were about to close but he spent the time to talk to us about the car. We went back to test drive the Audi S5 after we test drove a Mercedes AMG E43. This dealership is amazing! Nate is amazing. He treated us as customers. He is not pushy, very understanding, very respectful. We decided to buy the car and we were in the dealership until 9:30pm, never did we feel unwelcome, never did we feel being hurried. We can’t recommend this dealership enough. One thing for sure, if we buy another AUDI, it will be from this dealership!! The easiest dealership experience we ever had. Nate was amazing salesperson to deal with and the sales manager we dealt with. Definitely see Nate if you visit Audi in Pensacola! We went to Cadillac dealership before coming to Audi and the treatment was simply Night and Day. Audi dealership and Sales person Nate for the win!!!

Working with my salesman, Shane at Audi Pensacola was by far the best experience I’ve had in my many years of car buying. His professionalism and willingness to work with me on reaching my goals was beyond words. Shane’s effort went well beyond any expectations I had coming into this experience. A+ in all respects!!

5 stars!!! We just bought our very first Audi S5 prestige. Nate helped us, he is amazing!! The first time we went to Audi they were about to close but he spent the time to talk to us about the car. We went back to test drive the Audi S5 after we test drove a Mercedes AMG E43. This dealership is amazing! Nate is amazing. He treated us as customers. He is not pushy, very understanding, very respectful. We decided to buy the car and we were in the dealership until 9:30pm, never did we feel unwelcome, never did we feel being hurried. We can’t recommend this dealership enough. One thing for sure, if we buy another AUDI, it will be from this dealership!! The easiest dealership experience we ever had. Nate was amazing salesperson to deal with and the sales manager we dealt with. Definitely see Nate if you visit Audi in Pensacola! We went to Cadillac dealership before coming to Audi and the treatment was simply Night and Day. Audi dealership and Sales person Nate for the win!!!

Great amenities, attentive customer care

Thorough, dedicated service

It was a good experience. Went in for recalls on my Q5. Rich greeted us, suggested great place for breakfast, and kept us up to date on the car. Turns out one recall item had actually occurred on my car, so he let us know it would be a bit longer. We are from panama city, and will go back for 1 more recall item that is expected in oct-nov timeframe.

Went to look at a used, low mileage 2011 BMW at a great price, but after reviewing the service history that they did when they took the car in on a trade, I discovered on the report that their tech recommended a rear main oil seal (they initially said the car needed nothing). They offered to repair it for $2600 added to the price because they felt it wasn’t a required repair (even though their own tech recommended it).Last I checked, a leaking rear main seal is a big deal. Had I not asked about the service history, they would have never said anything, even though they already knew it was leaking. Kinda shady in my opinion.

Nate S. Is an awesome salesman!!! Thanks for selling us our new ride.

My wife and I were on vacation and we started having car trouble. We showed up hoping they could get us in. They immediately checked our car out, figured out what was wrong, and ordered the part to fix it. They set us up with a rental car and we didn’t have to worry about a thing. We wish they were closer to home so we could use them for all of our car maintenance!

New dealership but the furniture in the place is very uncomfortable. Staff was very knowledgeable.

Had a terrible experience. Drove over an hour to get to this dealership. Nathan Schipper was the Salesman assisting us. His attitude was poor and lied to me about not being able to provide certain information that I was asking for. He "suddenly" was able to provide the information after I repeatedly asked him for it. He refused to lower the price of the car which I later found out on their website that the price of the car was reduced. I guess we simply can't take Nathan's word in the car selling business. Perhaps I should have requested for Hannah Dozier like all the other reviews on google have been stating. EDIT***: After posting my review of this establishment, I had been talking to a Sales representative by the name of Shane Welbourne. He reached out to me hoping to earn my business and I was ready to change my negative opinion of this dealership. We had been texting back and forth regarding the vehicle I had been attempting to purchase. After a couple days, he said that the vehicle had been sold several days prior. The car's price on the dealership website continued to drop throughout the week. I was confused, so I called the dealership regarding the situation. The receptionist on the phone said the vehicle was available, but after I told him my name, he quickly changed his mind and said that the vehicle had been sold to someone several days ago. I had a buddy call in and request information about the vehicle and they wanted him to come in and look at the car that same day. Well, it's easy for me to say that I will not be doing business with Audi Pensacola ever again. This was the worst car buying experience I've ever had. The only positive experience throughout all of this was Mrs. Thao Nguyen. She really cares about her customers and goes out of her way create the best experience possible when purchasing a vehicle. It's a shame that she has to work alongside the individuals I mentioned above. I hope that this dealership will be able to change their ways and handle their customers better.

Nathan was excellent!!! Highly recommend him if your in the market for an Audi.

Have you ever been driving along in your "mom car," and, all of a sudden, you cannot take your eyes off the piece of Heaven that is headed towards you? You feel that twinge of jealousy that will not go away. The black Audi A4 with those beautiful silver rings is a car that has caught your attention; it's a car that you see yourself searching for and dreaming of as you drive around performing those daily mom duties. Will Nichols at Audi Pensacola made that dream a reality for me. He is so amazing (and Audis, of course) that we ended up also purchasing a Q7. We will be adding an A3 when our daughter turns 16 next year. Will, thank you for being so amazing, for knowing the answer to every question I asked, and for helping us become a 2 Audi family.

Met William last night as he was show casing 5 of the 2018 Audi’s out at The Warf! Impressed with how knowledgable and personable he was! He has me wanting an Audi and I’ve been a loyal BMW owner for the last 15 years!! When I’m back in market for a car I’ll highly consider Audi as the product bc of its features and William for the customer focus he displayed!!

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Loved the work done on my car. Took a 2007 Audi there to get fixed after small wreck, came out looking brand new.

I wasn't planning on buying a car but it happened! The plan was to look around at several car dealerships before deciding on a new car and I was taking one for a test drive here before I knew it! By the end of the day I was driving my new car home. Everyone that helped me was very patient, informative, and friendly. This is by far the best car buying experience in have ever had!

Service is this dealership, top quality service provided at Audi

This review is on behalf of Hannah Dozier. Ms. Dozier is the prime example of a Car Salesperson. She knows how to relate to the customer and knows how to meet the needs of the customer. She is friendly, professional and highly knowledgeable on Audi's products and services. I am proud to say that I am now an Audi driver and I'm convinced I will stay an Audi driver for years to come. Thank you Audi of Pensacola for having a great staff and making your customers feel welcomed.

Very helpful staff.

Very lovely place inside and out. the staff were amazing and kind. if a little problem occurred they fixed it so fast and correct it was unbelievable. would highly recommend buying from them either a new or used car!

Rich in service is a great tech to do business with in the area.

My wife and I had an outstanding experience with Pensacola Audi. They are very fair and ethical, always making sure our needs were met with a solution that had our best interest in mind. Shane and Jimmy are a pleasure to work with. Pensacola Audi has earned our business for years to come. I can't recommend them highly enough. Thank you!

Had a great experience! They have some good used cars at good prices! I couldn’t afford the Audi :( Hannah was fantastic.

I have always loved Audi since I rode in a friend's 5000 as a young adult. Sadly, due to the lack of a trustworthy local dealership, I had to take Audi off of my list as New Orleans is a bit far to drive from Mobile, AL for routine maintenance etc. My life has since changed! Audi of Pensacola employees are empowered to create great service experiences- loaner cars even if you bought elsewhere, car people behind the counter, snacks and entertainment while you wait for a quick stop!

Rich is the man. I drive from Mobile, AL for service, because people make the difference-

My experience was horrible. The sales ladie was Hannah. She didn't know anything about the features on the auto I purchased I am still reading the manual. She would not give me a purchase agreement to take to my credit union, lied about someone test driving it. So I had to call back and speak to the manager on Saturday. She sent an text to me that was very unprofessional. Refusing to give me an purchase agreement. The manager didn't say much about it. Won't recommend Pensacola Audi to anyone right now..

Purchased a brand new Audi Q7 Prestige in June 2017. Car has been back at least 7 times in less than a year. Dealership is very non responsive. Had the same experience when calling Sonic’s Corp office. Save yourself the headaches and buy something else. Can’t wait to get something else. We have never had a bad experience with a new car.

Brand new Audi Q7 prestige. Nothing but issues! Dealer is non responsive! Purchased in June 2017. Car has been to service department 7 times in less than a year. I even called Sonic’s corporate office and received the same type of “service”. Don’t make the same mistake we did!

After having a terrible experience almost buying a car at another dealership, I was thoroughly impressed with the customer service we received. The salesperson who helped us, Jonathan, didn't work on commission so he was not pushy when we were looking at the car we drove out to see. He was up front about pricing and buying information so we knew from the beginning what we were getting in to. My husband told me walking in that there was another vehicle he wanted to see before purchasing, but due to the great experience we bought the vehicle there on the spot. Thank you Audi Pensacola for a wonderful car buying experience for me, my husband, and my young son!

My wife was treated so well when she bought her car here, that when I purchase my next car Audi will be seeing me.

Locked in an out the door price on Friday. Flew in Saturday from NC with the check. Out the door in 20 minutes. Car was better than promised and full of gas. Great follow-up since my purchase. This is how buying a car should be done!!!

My dream car has always been an Audi and thanks to the help of the staff at Audi Pensacola, especially Hannah Dozier, it was made a dream come true. Hannah was extremely knowledgeable, helpful and worked her very hard to get me out of a situation with my previous lease and into my Audi A5. I’m happy to see them in the community and with more people like her then I can see why people keep coming back.

In for service - awesome - I’ll be back again - again impressive

I had a wonderful experience with this dealership. Shane was knowledgeable, professional & kind. Travis Kiser went above & beyond to find me the perfect used A6! He worked so hard for me & kept in touch until he found what I wanted. (In fact at one point I was talking with him from the BMW dealership—he convinced me to come back to Audi!). I couldn’t be happier & will enjoy my beautiful “new “ car for years to come. I am most grateful & highly recommend these folks.

I have owned a BMW since 2013, bought another last year. I went by Audi Pensacola after test driving a M4 and fully believing that I would be purchasing another BMW. Audi Pensacola changed that. Upon arrival I was met by William, looking for something comparable to an M3/M4. He ended up showing me a 2018 S4 that they just got at the dealer. After removing shipping material from the car to show it to me, I immediately noticed the high quality of Audi vehicles and how far they have come since my first search in this segment in 2013. After the test drive, the S4 quickly jumped ahead of BMW in the race to be my new car. When I came back with my significant other, we met Jonathan, who showed us the vehicle (now in the showroom) and explained features while fielding numerous questions from the both of us. Once we were both satisfied with the information we sat down and talked numbers with Kevin, the Manager. The whole negotiation process was a little different due to their system, but not in a bad way. I appreciated the fully transparent nature of their pricing and willingness to talk/work out the deal. I ended up getting a fair price on both the S4 and my trade-in. I left that day satisfied with the deal on my new 2018 S4. Overall, the experience was extremely positive. Kevin and his staff were knowledgeable and professional, taking customer service seriously and worked hard to make sure any concern was addressed, even as closing approached. I would highly recommend this dealer to anyone searching for a vehicle in this segment.

Great experience when I went to take my car for the milage inspection and oil change. Rich was such a gentleman and very clear on everything. Great service.

Best car buying experience I've ever had. Our sales person Hannah went above and beyond, even though we were buying a used car she treated us as if we were buying new. I would highly recommend her for a great car buying experience.

I was just like to" Thank "William at Audi Pensacola. He was very helpful and patience with us during the purchase of our New Convertible Audi A3. I look forward to seeing you soon. Thanks again, Tasha😎

Best car buying experience ever, I will never buy a car from any other dealership.

I had the pleasure today to buy a new Audi A3 quattro from Hannah today. She was wonderful, and made things easy, while being fun to buy a car from!

Great experience. Refreshing way to purchase a vehicle! William provided excellent care. I recommend to all if you are looking for a new or used vehicle, start your journey there.

We bought our son a used Infinity G35 and got a great deal. Great service! Will definitely go back for our other son.

Took our A5 in for service ( great job from Rich) and ended up purchasing a new TT with the help of Hannah. Great Audi guest experience.

Never owned an Audi before; went in about 4-5 months ago. Nice facility; nice people. I normally drive fairly large Mercedes SUVs. But I did get pressured into buying a Q3 which I honestly hate. It's tiny and doesn't have a lot of bells and whistles. I should have bought something else. Totally my fault. I was interested in an A4 but for some reason let the sales person talk me into something much, much smaller. The Q3 feels like I'm in some kind of mini Cooper. But again, totally my fault.

Not a happy customer. Never had this kind of service at a dealership in the past.

Parts representative said, she can't give a part number cause we don't have an account with them.....?!

Car buying excellence is what I received from Hannah at Audi Pensacola. She is knowledgeable and you couldn't do better than her if you're looking for someone to speak with. Jimmy was also great! Let me also say that the customer service here is above and beyond anything than I have ever seen in a shopping experience. Every person who I came into contact here went above and beyond to make my wife and I comfortable. I drove all the way from Atlanta to buy a car here and it was well worth the trip. Thank You to everyone at the dealership for the service and especially Hannah for helping us out. You've earned a loyal customer!!

By far, the purchase of my Audi in Pensacola, has been the most pleasant and easy buying experience I have ever had. William was extremely knowledgeable and patient with me as I learned, and still learn, all the bells and whistles of my new car. I would highly recommend purchasing a new or used vehicle from this dealership. If you want a courteous and knowledgeable sales person, I would recommend William!

About 2 weeks ago I purchased a vehicle from Audi Pensacola. William was my contact there, on Monday or Tuesday before my purchase we started making arraignments and going back and forth with financing. Thursday evening we came to an agreement and I made the 5 hour drive from Jacksonville. Once I arrived my new vehicle was up front and ready. Paperwork was a breeze and everyone at the dealer was enthusiastic for my purchase. William's professionalism and friendliness was top notch. I would absolutely purchase another vehicle from him.

Great place to buy a car. No pressure

Great experience here at pensacola Audi. I came an hour before closing and had my jeep the next afternoon. Fast professional staff. No pressure sale. A++

My Audi dealership of choice

This place ran an ad on TV that stated “A good man stated that it better to give than receive” . Then later it said “we’ll maybe next time.” As a Christian this is totally offensive to me. First he wasn’t just a “good man” he was the only perfect man. And to twist His words for self gain is one of the biggest sins you can commit. So unless this ad is taken off air and apology issued to the Christian community I will never visit this dealership. I will also spread the word. I just wonder if they even thought about using a quote from the Koran or the book the Buddhists use. And, if so how much of a public outcry there would be.

They own ever ythi ng

Knew what I wanted and they made it a pretty easy process. Beautiful state of the art facility.

The Audi staff was amazing! They worked hard to get me into the car of my dreams, encouraged me to asks questions along the way, and made the process transparent. Thank you Audi of Pensacola!!!!

In the market for a pre-owned vehicle for my teenage daughter and found one on their lot via internet. I live 4 hours away and tried to put a deposit down on vehicle. Don't take deposits but they will put a courtesy 24 hour hold on the vehicle for you." Email communication: " I just wanted to reach out and let you know that I have reserved the 2008 Rav4 under your name for tomorrow. The hold will be good until 2pm! If there is any change in plans going forward please let me know!" On my way to purchase vehicle I get a phone call that the car was sold yesterday morning. So the 2pm hold was placed on a vehicle that wasn't even there? It's a 24 hour hold so it began at 2pm but they car was gone. This is the kind of business practices that makes purchasing a vehicle a painstakingly difficult process. How are you that unaware if a vehicle is on your lot or not? What is this so called process of courtesy hold? Phone call said we sold they vehicle but we have others on the lot in that price range. Are you kidding ? Why would I even come to your dealership ever now?

Went to buy a pre owned vehicle today for my daughter who is just starting to drive. I live about 4hours away. Emailed earlier in the week to find out if vehicle was still on the lot. It was and Friday at around 2pm , the vehicle was supposedly put on a 24 hour courtesy hold for me. This was done via email communication with my name since they would not take a deposit. Well en route today I get a phone call that the vehicle that supposedly had a hold placed on it yesterday afternoon was in fact sold in the AM yesterday. So in essence I had a hold on a car that wasn't there? How do you not keep up with your inventory? How do you sell a car to someone else, when I inquired about it first, offered to put a deposit to hold it, and was told to call back in the afternoon and place the courtesy hold based on when I could get there to purchase the vehicle. I am sure that some have a good experience at dealership but mine was not. It was poor communication and poor business all the way around. I will not recommend this dealership to anyone.

Wonderful

Salesman's r a joke

Went in for service on my 2014 TTs . Left with a new Very impressed with the dealership and the teamwork of the staff. Travis Kiser is the best. Highly recommend checking them out.

Great place great service love how they help me in everything and offer snacks and drinks. I recommend this place they are very friendly.

I loved this dealership. I didn't feel pressured and felt the salesman was extremely professional, well spoken and knowledgeable. We ultimately didn't buy the car as we thought the price was more than we wanted to pay. We tried to get them to come down a bit ($679) but were told the prices on the cars are set prices and they're not negotiable since the salesmen are salaried not commission based. However, just a few days later I got a notification from cars.com that the price was lowered lower than what we were originally offering. Oh well, if we're ever in the market again we might still give them a chance to make it up.

The service department has an incredible staff, knowledgeable and hardworking mechanics, and fair pricing.

Service Dept is great! Go ask for Rich and he'll take great care of you.

Went to Audi for some warranty work on our 2014 A4 and had a very pleasant experience with their service department. I want to give praise to Rich (one of the service advisors). He was a well informed representative that rapidly solved our problems. For our future endeavors with Audi I’ll be coming back to Pensacola specifically because of Richard and the service manager Michael.

I came to this dealership looking to buy a Jeep Grand Cherokee. I got to the dealership and test drove the Jeep and everything seemed great until I went to park it and noticed that the check engine light was on. I asked the sales rep about it and he said the shop was aware of the light and had reset the code to see if it would happen again. The code was just for an Evap problem. This immediately turned me off because what dealership wouldn't just fix the problem as soon as they noticed it? To me it seemed like they tried to pass the buck on replacing the problem part. I also noticed that the key fob was dead and asked that the battery be replaced in it. If you guessed it was never replaced and the fob was dead when i went to remote start the Jeep you guessed correctly. During the time I was waiting for the part to come in for the dealership to fix the original error I got an alert that they dropped the price on the Jeep by 500$. I asked about this and they said it was meant to be removed and they couldn't do anything about it. Now I feel like they stole 500$ from me. I was initially attracted to this jeep because it was listed that it also had Navigation. When I drove the Jeep it did not have navigation. I asked what they could do and they said they were not responsible for inaccurate information on the website listing. So now I feel like I've had 1200$ stolen from me because they told me it would be 700$ at a Jeep place to have Nav added and that they wouldn't cover it. The sales rep was also not very responsive to messages and didn't keep me informed about the vehicle I was purchasing. I have to say I would not recommend this dealership unless you like headaches and a lot of excuses. I'd go spend my money literally at any other dealership to avoid these kinds of problems.

Doing what they can to help me out and get me on the road. .

I had a great experience at the new Audi Pensacola. Abby was helpful and patient when I was searching for a used car. She went above and beyond customer service. Thank you Abby.

Applied" for an appointment with the GM several times.(in person, twitter, Facebook) left my business card at the receptionist. Nobody ever answered me.That's very disappointing. I didn't come in as a potential buyer...maybe that is the reason.Just wanted to talk about a business suggestion.

Don't trust these guys! My husband and I were there this weekend. We found a car we loved, agreed to pay the sticker price, completed all the paperwork, they ran our credit which was flawless and just when we thought they were going to hand us the keys, a manager, Travis Kiser, came out and told us that there had been a mistake on the sticker and we had to pay $3,000 more for the car. We had never been to Audi before and we will never go back. We drove across the street and bought a 2017 Lincoln MKZ. How can you trust a dealership that won't even honor their own sticker. Unbelievable.

My husband and I were there this weekend. We found a car we loved, agreed to pay the sticker price, completed all the paperwork, they ran our credit which was flawless and just when we thought they were going to hand us the keys, a manager, Travis Kiser, came out and told us that there had been a mistake on the sticker and we had to pay $3,000 more for the car. We had never been to Audi before and we will never go back. We drove across the street and bought a 2017 Lincoln MKZ. How can you trust a dealership that won't even honor their own sticker? Unbelievable.

Very thoughtful, professional & extremely kind establishment!!! Excellent customer service♡♡♡

Transporting cars

HANNAH is fantastic! Buying a car was so easy because she found the exact car I wanted, handled every little hassle (paperwork, numbers, etc.), and had my car delivered, detailed and ready to go within ONE day! I didn't spend hours at the dealership. All I had to do was show up and sign then drive away in the exact vehicle I wanted (right down to the tech specs and color)!! Go to Audi Pensacola and ask for Hannah. She will take care of you personally with excellent customer service, and you will drive away happy!

Go to Audi Pensacola and experience their excellent service! HANNAH is fantastic! Buying a car was so easy because she found the exact car I wanted, handled every little hassle (paperwork, numbers, etc.), and had my car delivered, detailed and ready to go within ONE day! I didn't spend hours at the dealership. All I had to do was show up and sign then drive away in the exact vehicle I wanted (right down to the tech specs and color)!! Go to Audi Pensacola and ask for Hannah. She will take care of you personally with excellent customer service, and you will drive away happy!

Wonderful experience. I had some recall work done on my car and they were very friendly and I would definitely recommend.

Courteous staff. Fast service. Facility is modern and clean.

So far not so good, its taken over 4 days to get some basic pricing. One liner generic emails, no information, days to get a response. Ill be looking elsewhere in the meantime. Show your customers some urgency. update- 7 days still no response, I will not be shopping with you.

Excellent service! I'm so glad to have an Audi dealership in Pensacola. Great sales and support team.

Great people, great service - unfortunately, prices are nonnegotiable.

We bought a used BMW from here and they were awesome. No pressure to buy, very light and friendly. There weren't a bunch of middle men to go through. Abby was the reason we bought the car. She really tried to give us the best experience possible. Reasonable prices too.

Abby was super friendly and not pushy at all. She knew a lot about the car and kept in contact with us without being unbearable. There weren't a lot of middle men and closed doors and it was a very pleasant experience. Will definitely come here for our next purchase.

We were so pleased with our experience here. Abby was so pleasant and fun to deal with. She offered lots of help and info, but we didn't feel pressured at all. She called us once after our initial visit and was just friendly. The day we bought the care she was really helpful and the upper management was friendly. We didn't have to go through a bunch of middle men and closed doors. It was the best experience we have had buying a car.

Have purchased a used Hyundai from here and the staff was VERY friendly, knowledgeable and made me feel like my time was valuable. Didnt have to worry about haggling the price or get passed around to different departments just to get my vehicle purchased. Definitely will return & suggest this place to my family and friends. BEST car buying experience ive had!!

I dropped by to test drive an A7 Sedan and I was very impressed with the sales team and managers knowledge and hospitality. Welcome to Pensacola!!

Great new facility, friendly staff and knowledgeable!! Check em out!!!

Great people at Audi Pensacola! Didn't have to haggle. The price of my car was better than anywhere else I found. The sales person wasn't pushy and very helpful. Easiest buying process I've ever had. Definitely wouldn't go anywhere else!

Some of the BEST people I know are a major part of this store! I would recommend the store to anyone and everone in the area! You will not only be treated like a guest, but more importantly a friend!

I have read all the negative reviews from persons who appear to have never had the privilege of being a customer at Audi Pensacola. For them, I am truly sorry. I had a very good experience with the manager personally. I urge people to look beyond the lies written in the false negative reviews. Stop in and you will receive great service thruout the buying process.

Some of the most professional people I have ever dealt with in the business. Great looking store in an awesome location with a knowledge staff. If you want to go to a place you can trust you should come to the Audi Pensacola store!

Our family had a great experience at your dealership. All of the staff answered our questions and handled themselves professionally. Welcome to Pensacola!

Exceptional experience at this beautiful dealership. Professional and helpful through every step of the process. Glad you folks are in town!

Seriously impressed by the experience at this store! The Sales Managers were so helpful in finding me the right car. I met the service manager and I will be bringing my car here from now on! Definitely recommend this store!

I went in today and it was a nice place with great staff, however your website is horrible it's not user friendly. It's either out of date or something because none of the vehicles on the lot are on the site. It's very stressful because I work all the time and do most of my buying and research online. I'd like to buy from y'all but the site makes it impossible so please fix it. I will change my rating once the site gets fixed.

Amazing brand new facility and great people!

I recently had my S5 in for an appointment and was very satisfied with the experience. Everyone I had contact with was courteous and helpful. The waiting areas are comfortable and the indoor inventory got me thinking about my next ride... A premier brand, well represented. Well done.

I came to drop off my car today for some cosmetic repairs, David Travis Service Advisor was very attentive to all my needs,Abraham went above and beyond to get me a service car.I have been atleast 3 times to the dealership visiting and always, everyone greets you with a smile and give make sure that you feel home.Nothing like a top of the line service from the best cars and dealership around.Keeep up the great work. Thanks !

Was holding on this review until I spoke to a former employee. Horrible service, I let someone talk me out of thinking that way. Do not be fooled by their legendary "We do things differently". They're just like every other dealership except with iPads and the fact that they don't move on price. The worse thing you can do hear is let them know that you're in the market for a car, very desperate dealership. I rather drive to Mobile, I can live without the iPads and managers that act like they know what's going on. Sorry I will never return to this dealership.

Bought my first Audi last week and would highly recommend not only these vehicles but the staff as well! Our sales associate Hannah was friendly, informative and made the experience great! The process was quick and efficient! If you go in ask for Hannah!

Visited Pensacola Audi today for first time since they opened. 3 hours later, I am the proud new owner of an A-4. The customer service was exemplary. Our sales rep, Robert Welborn, made the buying and test driving experience a great one. And the dealership itself is just beautiful inside. Highly recommended, loved the store, and can't praise the sales staff enough. Job well done guys!!!

I've yet to have an experience that wasn't exceptional. I will absolutely return

Great looking dealership, long overdue--When can I come in to get my Audi serviced? (Tried of driving to Mobile).

Very clean , Our salesperson Cory is so good.Loving my new Audi!!!!

Just noticed the huge Audi of Pensacola digital billboard advertisement located on the corner of 12th and Airport blvd!!! Can't wait to check out the Audi dealership and hopefully get a test drive!! Awesome billboard...really stuck out at nighttime as I was driving out of Pensacola Airport last night.

OMG! An Audi dealership is coming to Pensacola! I was leaving the mall & noticed the billboard on the corner of 12th Ave! I can't wait to see what they bring to Pensacola!

Outstanding service ,Friendly Staff very courteous I highly recommend.

A wonderful first visit to our awsome new dealership with a friend today! Was warmly greeted at the door by Hannah who demonstrated all the cool new tech on all the exciting new Audi models. A Winner! Thank you again Hannah for the wonderful conversation and info!

Great Vehicles.Great Staff.Great selection.Worth the trip.