Professionalism, service of our vehicle and customer service is excellent.

Quite possibly the best car purchasing experience I’ve ever had. Dealership is nice, clean and the staff is outstanding. They have a great selection of used cars as well as new vehicles. Earnie was very informative and listened to our needs while making excellent recommendations. I will be referring my friends and family to Audi Pensacola.

This was my first experience with Audi Pensacola -- I will be back when the time comes for the next vehicle. I found the new store to be bright, clean and cheerful: it feels calm, as opposed to so many dealerships. Staff was universally friendly and eager to help. William Nichols did an excellent job in understanding my wishes and finding a mutually satisfactory way to meet them. Well done, folks.

Thanks for being open the day after thanksgiving.

Purchased a Used 2015 Mustang GT 50th Anniversary Edition. From the moment I first contacted Audi Pensacola to the completion of the purchase, it was a very pleasant experience. My salesperson, Kayla, was very responsive and professional. She answered all my questions promptly. We negotiated a fair price and Jenny in the Finance Office took care of the paperwork very efficiently. All in all, I had a very good purchase transaction and highly recommend Audi Pensacola!

I am totally appreciative of my experience with Audi Pensacola! From my Service Advisor's quality standard of professionalism to the outstanding work rendered upon my vehicle by the Service Center team, I am enjoying my Audi!

Went in for a recall and was out of there in no time. It was great relaxing in the waiting area, they had everything you needed while you were waiting.

I am very pleased with the car I purchased, and found the sales person to be very helpful. I was kept informed as to the status of delivery and car arrived in good condition as expected.

Ernie helped us pick out our Q3- we were undecided on a brand of vehicle, however his knowledge and perseverance made up our mind to go with Audi! It was a great buying experience!

Awesome place to work. Awesome people. Can’t find better customer service anywhere.

The Service team at Pensacola was able to get me in on short notice. They removed my old battery and programmed my car quicker than expected, and completed a courtesy inspection to make sure everything was to spec. I’m very grateful for world class service.

So today I came in to get an annual service and to check on the gasoline smell in my car. Well I had the absolute BEST service tech, rich lord. Initially he told me the price of the gasket for the fuel pump thing under my rear seats. we are expecting a new baby in a couple weeks and well he went above and beyond to find a recall for that oh so expensive part and labor. I’ve never been treated so great at a dealership and will only be going to Audi and seeing rich for all my Audi needs. Literally any dealership I’ve gone to never truly cares about their customers and only cares about the money. Audi of Pensacola definitely feels like a family! Would always recommend it to everyone!!

Rich in the service department is the person to see! There are a few sales people there that are ehh but overall pretty good.

Audi Pensacola was such a pleasure to deal with when leasing my new vehicle. My salesperson, Kayla, was very knowledgeable and went to great lengths to find all information I needed and assisted me with setup on the newer interface. She personally made sure that everything was taken care of and made an effort to make the process as easy and expedited as possible. I really appreciate the efforts of Kayla and Audi Pensacola in finalizing the lease of my new Audi Q8 Quattro, which I’m so pleased with and highly recommend them. Thanks, Audi Pensacola!

Audi Pensacola has been a pleasure to deal with. Rich is extremely attentive, friendly, helpful and kind! I'm not sure I would love dealing with the service department at Audi Pensacola if Rich were not there. He is definitely an asset to this dealership!

Professional Dealership. Not pushy and transparent. Definitely willing to work on good pricing for you. Highly recommend Nate, he has been outstanding and helpful the entire time! Thank you Audi Pensacola 👍

One of the easiest deals I've made. My sales person Chris was extremely knowledgeable on the Q3 we purchased. The Audi dealership was clean and nice. Everyone was polite and very nice to us. I highly recommend them for your Audi purchase.

Great service

We are very pleased with the service we received at Audi. William is very knowledgeable our purchase was very smooth. Thank you for the hospitality.

We loved our experience with Chris at Audi of Pensacola! He was knowledgeable and went out of his way to make our buying experience as easy and stress free as possible. We decided a little late in the day to make our visit which caused several employees to have to stay late to finish our buying process and nobody seemed irritated or bothered by this. Everyone was great!

My experience at Audi of Pensacola was awesome. I received great service and did not spend all day at the dealership!!! I definitely recommend Audi of Pensacola for a great car buying experience.

It has been years since I last purchased a car & wow has things changed. Audi of Pensacola made this process seamless & pressure free. I saw the car online & requested an updated quote & more info. Was contacted workin the hours with a quote & my questions were addressed. Submitted an online application & received a call from my sales person Ernie who called with the good news I was approved. My wife & I enjoyed every part of the process. Ernie could not have been more pleasant to do business with. Also found Carol & Carla who worked to get me my title & registration taken care of extremely kind & personable. Would highly recommend Audi of Pensacola if you’re in a search for a new car.

I have been servicing my 2015 A4 with Audi of Pensacola since they opened and they always do an outstanding job. I highly recommend the service department and Rich Lord as a Service Advisor.

David Travis is always so helpful and accommodating! I’ve never been disappointed with the customer service or the work on my A6! Thank you!

My 2014 Audi Q5 has been serviced several times at Audi Pensacola and every time has been a pleasure, even the recall service they performed. What more could I want or say?

Rich in the service department has been diligent in helping me with service problems with my Q5. Not only was he compassionate and thoughtful, but offered personable helping hand in getting my car serviced. I have told numerous friends and family about the great attention to detail and personal service that I have experienced with Audi of Pensacola. Thank you Rich, and the wonderful staff at Audi Pensacola! Sincerely, Beth Williams

I am loving the comfortable ride and handling of my new Q5. I made the purchase this weekend, and Ernie, my sales manager, was incredible! Not only was it the easiest car buying experience I have ever had, Ernie was patience and eager to answer any question I had. There was no pressure to commit, and once I made the purchase, he took his time to set up my Bluetooth, go over the Audi MMI Navigation, the virtual cockpit, and all the other technology features. I definitely recommend Audi Pensacola to anyone looking for great service and knowledgeable experts!

I just made a purchase this weekend, and Ernie, my sales manager, was incredible! It was the easiest car buying experience I have ever had because Ernie was so patience and eager to answer any question I had. Not only was there no pressure to commit, once I made the purchase, he took his time to set up my Bluetooth, and go over the Audi MMI Navigation, the virtual cockpit, and all the other technology features. I am loving the comfortable ride and handling of my new Q5. I definitely recommend Audi Pensacola to anyone looking for great service and knowledgeable experts!

My husband and I worked with Nate and he was outstanding! The entire process was very painless and I love my new car!! The finance team also helped my husband and I get a better interest rate than we had found on our own. The entire team from start to finish was top-notch. I highly recommend Audi Pensacola for a no nonsense approach to buying a car. I couldn't be more pleased with how it went. 5 Stars all the way!!

My husband and I worked with Nate and he was outstanding! The entire process was very painless and I love my new car!! The finance team also helped my husband and I get a better interest rate than we had found on our own. The entire team from start to finish was top-notch. I highly recommend Audi Pensacola for a no nonsense approach to buying a car. I couldn't be more pleased with how it went. 5 Stars all the way!!

Pensacola Audi’s Sales and Service are a pleasurable experience.

Nate was our salesman and he made the process very easy. I would absolutely recommend buying from Nate and the Audi team. Everyone was amazing. From the negotiation process to closing the deal. The entire team made it very easy and smooth.

Had an appointment for oil change, 45,000 mile inspection, tire rotation, and recall ( software update to media system ). They met me at the door right on time, told me it would take 2-3 hours ( which it did ), and charged me a reasonable price. Very nice waiting area with snacks and drinks available. I have no complaints and will be happy to continue to service my Audi with them.

Excellent staff. Nate made me feel welcome and comfortable as soon as we walked on the lot. They worked within our parameters and never pressured us at all. Very pleased.

As in my previous experiences with Audi Pensacola, this visit was no different. Fantastic customer service and overall great experience!

Rich Lord understood my situation and advised wisely.

I was communicating with Pensacola Audi via email about a vehicle that I wanted to purchase and trade one of my trucks. After a few emails I was told that they do not negotiate and would give me a trade in value if I came to the lot and it would take about 20 minutes. I drove to Pensacola and after much longer than 20 minutes we still did not have a price. We finally decided to leave and they said they would text or call us with the price soon. The next day I still did not hear anything. I emailed Lorin Cole 2 or 3 more times and she was going to contact somebody about the issue and have them call me. They have my email, cell and home number and here we are about 24 hours after we first got to the lot and still no response . Is there a zero star on here? They claimed that this was going to be a great experience . Wow ! If this is their best what is a bad experience like there?

Ernie was awesome and super helpful. He made the process go very smoothly and got me out the door quickly. He knew I was coming from out of town and didn’t want to spend the whole day at the dealership. Thanks Audi Pensacola!

Service department performed the work I requested and got me in and out quicker than I expected. I waited at the dealership in a clean and comfortable waiting area. They gave me a progress update about an hour into the work. Overall a very good experience.

Audi was recommended to us by several people based on their experiences. We are Porsche owners and since there is no local mechanics for them, Audi of Pcola was highly recommended. We met Rich Lord and let me tell you, he is now like the go to guy for us. He went above and beyond in helping us with our Porsche. He helped us not once but all the times we had concerns. The mechanic department also were very helpful, they didnt make me feel insecure but rather they were like a mentor on how we could continue to keep our Porsche running great. I am so glad we have someone here in Pensacola so we dont have to travel so far just to get our Porsche taken care of. Audi gives us a sense of security and that makes us always want to come back. Thank you guys for helping us so much, we appreciate that very much.

Place was nice and clean inside and outside. Friendly people. Great place.

Service Dept is great! Go ask for Rich and he'll take great care of you.

Getting your car serviced is not a great way to spend a day. But Audi Pensacola goes out of their way to make it as painless as possible. They’re extremely organized and helpful. Offering a loaner was perfect. It allowed me to run some errands while I waited. My only negative was with it being love bug season the car wash was a disappointment.

Audi in Pensacola is the worst at customer service. You can never get anyone to answer the phone, and once they do answer, they transfer you to someone else snd it just rings and ring. I guess you have to go in person just to make an appointment. I heard excellent things about Audi in Mobile so I called and they picked up on the 1st ring with awesome customer service and my appointment was made. My drive over will be worth it because I’m already impressed by their service. They even have a shuttle to take me to get lunch while I wait!!! Great job Audi Mobile!!

The staff were very friendly and not overly pushy. Made it a very pleasant experience. Got a great deal on an awesome car.

The service technician was very professional. He greeted me as I drove in the bay garage for service and immediately assisted me. He updated me while waiting. He also assisted me with all the features in the car. He is a great asset with with Audi.

Excellent customer service.

Great deals on a used car, or a new car. The staff works with you on your budget. The service department was pretty fast too! 5 ☆ all the way.

Recently bought at Chevy Silverado from Audi of Pensacola my sales person was Kayla who was great and really understanding. After much delay issues with my truck were resolved but i must say that review ratings are put well above customer satisfaction. Hindsight is always 20/20 and the statements made by managers of correcting a review before issues with my truck are taken care of was poor professionalism and shady at best one of the many reasons people find going to dealerships uncomfortable and very stressful. Word to the wise review every in and out about buying used cars from delearship so you can be prepared from the loops you will definitely go through. Pretty sure everyone has not had a bad experience like this but this is my recent dealership venture and will be better prepared next time around.

Recently bought at Chevy Silverado from Audi of Pensacola my sales person was Kayla who was great and really understanding. After much delay issues with my truck were resolved but i must say that review ratings are put well above customer satisfaction. Hindsight is always 20/20 and the statements made by managers of correcting a review before issues with my truck are taken care of was poor professionalism and shady at best one of the many reason people find going to dealerships uncomfortable and very stressful. Word to the wise review every in and out about buying used cars from delearship so you can be prepared from the loops you will definitely go through. Pretty sure everyone has not had a bad experience like this but this is my recent dealership venture and will be better prepared next time around. Had issues with the a/c the service department stated they sae nothing wrong aftrr the a/c went out again i took it to my mechanic and a leak was found. Only way this leak could have been over looked after having the truck for a week is that it really was not service just shot some refrigerant in and sent it on its way.

I have used the service department several times...allowing for misc. problems to be just accidents...but yesterday took the cake with failure to perform as promised. Notes from visits below. 1st visit I bought a $495 key. I had to go back 3 times because it was not cut correctly or program was incorrect. 2. oil change and I bought a new battery, fluids were not topped off and I ordered the coolant at home and topped it off myself. 3. Oil change and the service tech said upon inspection my battery needed replaced. When I mentioned that it was just done there with my last oil change an excuse was made for why a visual inspection that they do was not good enough for him to see that it was a new battery. 4. Oil change and asked them to look at my parking brake light , and I scheduled to have a wheel fixed. I got the car back and the parking brake light was forgotten, and now my hood would not stay up. 5. I took the part for the hood with me to the dealership when I went for the wheel repair. They had promised to look at the parking brake put the hood part on and now I had a headlight out they were going to look at. They called back and needed to keep the car overnight the wheel guy was not done,and that the hood part was on and they would call on prices for the other work; I did not have a problem with that.They called back about the headlamp out and for a bulb and ballest replacement they wanted $816, and to replace the parking brake module they wanted $1100, I turned these down. The next morning approx. 9am I called the service department about my car to see if I could pick it up...guy went to check and said guy was just picking up the wheel to start...it was supposed to be finishing not starting and I asked him to check again, and he said it was actually ready to be picked up. When I picked it up I got in the car and the brand new hood part that the supposedly put on was still in plastic in my seat. I popped the hood and it still would not stay up...they had not done it. I was told that the service rep dropped the ball...however when reading my paper it said it had been done ...as I had been told. To me there service is poor and unreliable...you have to double check everything they do.

I had replaced my cyl head with one I thought was good , be advised some deals online are not deals. Your service dept worked with me on repairing the problem. I was very satisfied with this help and would recommend your service department.

Rich and his team take the time to meet all of my needs. Easy transportation when I need it. Great team.

Awesome service! Highly recommend!

Experience was awesome...Nate was the nicest sales rep ever. Really the best car buying experience we ever had. No hassle and super friendly staff. Thanks so much! Our daughter loves her Mini Cooper😊

First visit here after buying my first Audi... What a beautiful customer service experience! As I'd expect, it isn't the least expensive maintenance in the world--but I definitely know I'm paying for quality!

I was very pleased with the service that i received

Car buying is in my personal Top 5 most hated things to do... BUT, this was hands down the best car buying experience I’ve had in 15 years. Ask for Chris- super knowledgeable... and when he didn’t know an answer, he didn’t BS you. He went and found the answer and came right back. This is our first Audi purchase - definitely won’t be our last. The whole team was great to work with... no pressure, no sleezy vibes that some other places give off, no BS. Super happy with our experience!

Came late due to car issues and they had no problem or attitude, pulled the car up within 5 minutes of entering took a test drive and started the paper work right after. Best car buying experience thanks to chris deichert

Service department was great

Great car representative helped in purchase of my vehicle. Management was wonderful and Gulf winds was on site so able to take care of business all on a Saturday. Thank you Audi of Pensacola!

Love this place!!! I'm always able to get ne car in on a day that's convenient for me without spending hours waiting. LOVE THIS PLACE🥰

Great experience, Kayla our sales associate was respectful, helpful, and she knows her vehicles. 100% satisfaction with Audi Pensacola. Bought the Q8

Far from home in Canada and my engine light came on; drive in to Audi Pensacola late in the afternoon and Rich Lord simply simply stepped up and got us fixed and on the road again. No appointment, no drama. Never fun to have to deal with car problems when travelling but a serious tip-of-the hat to Rich (& Monty!!!) for making us feel comfortable & helping us get back on the road so quickly. Richard.

I brought in my 2018 A5 Sportback for its 20000 mile service. Everything went smoothly. Zero wait, fast service. Thank you!

Everything is as it should be when dealing with a type of automobile that is a cut above other automobiles....from the moment I walked in speaking with the service manager to a personal call from the Master Mechanic to let me know exactly what work was performed on my Audi A8 L... All I can say is Excellence in service and the employees that I met where as professional ascan be....

I moved here a year ago and have had my A5 serviced twice here. The staff are very efficient, friendly and professional.

Professional, helpful and knowledgeable. Personally worked with Nate. The entire staff was great start to finish. Purchased used and felt I received the same customer service expected on a top of the line purchase. Extremely fair on trade in. They go the extra mile. Replaced the windshield after informing me their was a tiny chip in the windshield that I never saw just so it was “ready to enjoy”. Will do business there again.

Sales Manager William Nichols was a pleasure to work with. We worked on my purchase over the course of a week until I could make it to the dealership. Top Notch Facility, and William had everything ready to go, sign and drive. It was very refreshing to experience such a professional atmosphere. Recommend highly to all.

Rich was, as always, ready to take care of me and aware of what I wanted checked. I always appreciate his preparedness, friendliness and sense of humor.

They are amazing!! Friendly and professional! Best car buying experience I’ve ever had!!

Professional, courteous, and convenient location. I appreciate the service department at Audi Pensacola!

Always great service. Was easy to schedule and was completed when promised!

Very happy with their service. They kept me informed about my car the entire time I was there. I felt well taken care of.

Audi Pensacola has been my 'Go To" dealer since they opened. When I moved to the area the closest Audi dealer was in Mobile. Made my day when I saw the billboard announcing their opening. Rich has been our service rep since day one and always does a great job. Keep up the good work.

Excellent experience!! Got exactly what I was looking for, and in a timely and professional manner.

The test drive was Awesome!!!

Audi is top notch. I was treated very well with a recall on my TDI Q5. Ronnie & Rich were very professional. I was truly impressed with the kindness & “class” of all the Audi staff. Thank you.

Everyone was very nice. The service didn't not take as long as I thought it would. There was no pressure or up selling. The dealership provided transportation so that I wasn't stranded their waiting on my car. Everything was a smooth as silk.

I called this morning to schedule a test drive on a specific car. I had every intention on purchasing this car out right with cash after the test drive. The person I spoke to this morning, at 9am, told me the car was still available. I scheduled the appointment between 1:00 and 2:00, because I was meeting my husband there on his lunch break. We both drove over two hours to make this appointment. We arrived at 1:30 to only be told that the car had been sold on Saturday. Complete waste of time by a dishonest dealership!!

Came thru on the vehicle I wanted, felt like I received a good deal at a good price. Nate is a great salesman to work with.

This was the most enjoyable car buying experience I've ever had! All the employees and manager are courteous, knowledgeable and helpful. They work hard for the customer and make the experience very pleasant. My hats off to ALL whom work at Audi Pensacola! Thank you PS: I'm loving my sapphire blue Kia Soul, couldn't be more pleased.

Once again I experienced excellent service from Manager Travis,Nathan coming in on his off day to finalized my acquisition of my new A6 . I am really enjoying this car and the S5 that Nathan sold to me too.Very professional and I always feel welcome every time I stop by the dealership.Rich is the best person in the service department.Always going above and beyond.Thanks for all the team of Audi Pensacola! Keep up the great work!

Went in to purchase coolant due to a low level in our 2017 Audi. Rich Lord our service counselor became concerned due to a specific odor, and asked us if he could have one of their mechanics take a look at it. He had it checked and found that our water pump had a leak. Gave us a brand new Q5 as a loaner, until it was reparied. Excellent service.

Seamless...

Audi Pensacola is setting the standard in excellent customer service. I live an hour away and will never shop anywhere else. William made the car buying experience so simple and a joy. He is professional and knowledgeable about his job and the Audi brand. You are lucky to have such an asset on your team. He definitely turned my family into Audi fans for life. Thank you William!

Great job of cutting through all the bureaucracy and making it a fairly simple process to buy. Got some bad information over the phone, but it was corrected quickly upon arrival. OVerall good experience.

Best experience I have ever had at a dealership! William made us feel like we were joining a family! He has converted us to Audi owners for life! Highly recommend Audi Pensacola as they are setting the standard high with their customer service! Thank you William!

Great dealership everyone that works there is awesome ...they truly are about taking care of their customers .. our salesperson Ernie didn’t pressure me at all the first time I came in to inquire about a car .. I was looking for my sons forever car brought him back the next day for an appt w Ernie .. Ernie had pulled the car and ready for us prior to our arrival ... the showroom model caught our eye more so than the first (2019 A4 S line premium plus).. took it out for a test drive .. and that was it .. my son said Yes to the car 🤣the financial part of it was easy and smooth ... thank you .. highly recommend and will steer others their way

I arrived Audi Pensacola at 11am, met Nate, went for a drive, at 1pm I was on the road in my beautiful practically new 2016 Q5 SUV. Nate was amazing, he never made me feel pressured. During negotiations/credit check he came back to me a few times with only great news each time never anything to drop my jaw!!! I will always refer friends to Nate. To top the experience off, I met the Service Manager Rich, whom I have worked with many many years in the past at a different dealership. Audi Pensacola is lucky to have Rich Lord, great customer service no doubt!!! I am proud to be a new customer of Audi Pensacola... LeAnn Collins

Absolutely phenomenal, Richard is amazing and extremely professional!

Appointment was made on the day I needed. Service was efficient. Best Audi dealership I have dealt with. 3 in Dallas and 1 in Mobile.

Kayla was awesome. Great selection of cars. Superior service.

VERY PROFESSIONAL

Excellent Customer Service

Fantastic job...

A recall was completed. The staff as always were professional and welcoming.

Freaking awesome! Audi Pensacola rocks!

Very bad experience with salesman and sales manager regarding my out of state son’s purchase of a used car. Of course I am usually skeptical of negative reviews because I understand there are some people you cannot please. I have NEVER written a negative review of any business, but in this case, I feel compelled to express my opinion which is.. customer beware. Bottom line, I would recommend your going elsewhere if you are expecting honesty and customer satisfaction.

We purchased an Audi A7 from Ernie on 06/15/19. Our experience has been nothing but the best. We were greeted right away and taken care of very professionally. We never felt pressured or forced to do anything. Audi Pensacola has earned a long time customer. Thanks Ernie!

I had to get new brakes and new tires all around. Excellent service as usual, and the car handles just like new.

Travis was great...he explained a lot to me on my different options of Warranties for my Q5 and was able to get in last minute issue I add to my service appointment.

William took excellent care of us and we are loving our new Q5!

David was awesome! Daily phone calls to keep me updated on the repairs! Greatly appreciated!

I took my car in last minute to see what the trouble was. Service was prompt and professional.

We were on vacation and experienced an issue with our vehicle. We had to have the vehicle towed, and we ended up going to Audi Pensacola. The service adviser, Rich, was great! Thanks team!

We stopped at the dealership to look at the used cars after I got off work and pulled onto the lot about 6:30. My wife and I were looking at the different models when Earnie came out to meet us. From the beginning, it seemed to be a different environment at Audi. He asked what questions we may have and let us know he would be glad to show us around. We went for a test drive and were immediately sold. He was so friendly and easy-going. He answered all our questions in a straight-forward manner. He was full of information and never forceful. Very professional. It was the first time we have ever made a car deal that quickly. We were in and out in about 2 hours. We had been shopping for two weeks after spending days in other dealerships. We were talking to 3 dealerships looking for the right car. We are so happy with our purchase. We don't plan on dealing with any other dealership from now on. As you can see, I can not say enough good things about this dealership. Thanks for everything.

We were in Florida from out of state and needed an Audi Care oil change and maintenance check before leaving. David from the Service Dept scheduled a Saturday appointment and made it so easy. Everyone we dealt with were very friendly and helpful.

Great service, always take care of me, even for inflating my tires. Love the vacuum and car wash access too.

I feel like we were lied to just to make a sale. I live in Panama City and we asked specifically, since we have no Audi, if they come pick up our car when it's due service and leave a loaner for use, as that is what BMW from Ft Walton Beach does. They said no, but we could get our free services done at VW since they are the parent company. Fair enough, we have a VW so no big deal. Well come to find out, that is NOT the case. You MUST take it to a Audi service department for your complimentary and/or paid service maintenance. Had I known this, I would NOT have even considered buying an Audi as I think it's a bit ridiculous to have to drive over 100 miles to get service done.

This place really sucks

I feel like we were lied to just to make a sale. I live in Panama City and we asked specifically, since we have no Audi, if they come pick up our car when it's due service and leave a loaner for use, as that is what BMW from Ft Walton Beach does. They said no, but we could get our free services done at VW since they are the parent company. Fair enough, we have a VW so no big deal. Well come to find out, that is NOT the case. You MUST take it to a Audi service department for your complimentary and/or paid service maintenance. Had I known this, I would NOT have even considered buying an Audi as I think it's a bit ridiculous to have to drive over 100 miles to get service done.

Just bought a white mercedes. . . awesome.

Service is always excellent!

It was time for an oil change, fuel filter, tire rotation, and visual inspection on my Q5 TDI. I contacted my regular service advisor, Rich Lord, who scheduled me almost immediately. Rich handled everything and is always friendly. He even remembered that I was due to graduate with my degree in Pre-Medicine. He congratulated me and was truly sincere. That extra touch will ensure my return patronage to Audi of Pensacola. Not only is my vehicle well taken care of and without worry, but I thoroughly enjoy my interaction with Rich. He is the type of employee that every business should strive to retain for customer service.

I had by far the best experience purchasing my car from Audi of Pensacola. My salesman Nathan was extremely professional, attentive to my needs and made my purchase experience the best one yet!

I drove all the way from fort Walton Beach. When I got there it took someone a while to come over there. Then they sent someone who wasn't even a salesman out there so he couldn't answer some questions.then when I got back from test driving the vehicle we went in side for a salesman to help. Then I put my information and he came back and was given and was like u need a cosigner or more money down. Then he came back and was like putting more money down isn't going to help. Then I made a phone call then came back in and give them the information to email a buyer's contract to the people I talk to. Then the salesman personally called them. When he came back they eventually sent it to them. Then he came back and was like u need to get with those people on the next step. I think he held me there till I wasn't able to make it to that place in time. The whole time there was some one else waiting and hoping it wouldn't work for me so he can get the truck. He left and the salesman Said he went to the bank to get a check. Big waste of my time

We had Ernie as our sales specialist and he was awesome! I told him the exact car I wanted and he had it ready for me to drive as soon as I got to the dealership. He was very helpful, I highly recommend Ernie! Thanks Audi of Pensacola!

Amazing Job, Nate was really straight forward and to the point whether it was about the car and the credit union.

Excellent as always. Professional service, staff, and Rich is the best!

Purchased a new Audi here recently. Excellent dealership. My salesman, Ernie, worked with me throughout the entire process including follow up questions after the sale and did so professionally, accurately and honestly. If your in the market for a new or used vehicle this is the place to go.

Good

Make promise that they are unable to provide but good customer service skills and not willing to make deals to help the buyer but offer a deal for vehicle of no interest.

Love love LOVE these guys! From the initial purchase, to the follow-up questions I had afterward, to the recent repairs I needed on my Q7, they have been incredibly helpful and gone out of their way to ensure that I've been taken care of. I'll never go to anyone besides Ernie to buy a vehicle. And Rich in the service department is phenomenal. Thank you both for providing exceptional service!

Bought a used car here a while back that needed serious maintenance

Nate was my car salesman and was excellent. Couldn't have been happier with Audi. Everyone was super nice! Thank you all for the experience.

Wonderful, informative, patient, and accommodating staff.

Love it

Quick, fast, easy. Nate and Hannah were awesome. Along with the rest of the staff. Store was clean and everybody seemed happy and ready to assist.

My compliments to Nate and Rich, professional and first class in all aspects of purchasing and caring for a vehicle. In many respects, the facility itself was like taking a trip to the future. I have never had a dealership earn my trust so quickly in terms of fair pricing and customer service.

First of all they make you feel like family. Very courteous and professional. The work was perfect. In and out quickly with all services completed.

Needed a nonemergency fix that was covered under warranty. Called when part arrived. Offered loaner vehicle & accepted. Rich Lord made the entire experience wonderful. Thank you.MAKS

I always have a great experience when I drop my Audi S4 off for maintenance. Mr. David Travis has been the customer service representative who has helped me with any issues everytime I take my Audi to the service department. He is the epitome of a prestigious professional! He has no problem reminding me that his goal is achieving customer satisfaction, furthermore the mechanics go above and beyond when performing maintenance on my vehicle. This is why I drive over an hour to this specific dealership everytime I need anything done to my vehicle.

Ernie sold us our A5 convertible and he was great. Full of information. Friendly. No pressure. Answered every question. Just who you would want to help you with such an important decision.

Always a great experience at Audi serivice team is awesome! Definitely know how to take care of their customers. Thanks Audi!

Better Customer Service, more honest in their information and standing by their products and making sure if their product doesn't live to the "certified" label they put on it, to make it right but providing a product that does.

Very nice service,

Impeccable service! 5 stars all around.

This was BY FAR the best experience I’ve ever had buying a car. Ernie was great! The communication the entire time was impeccable. I will always recommend going to Audi of Pensacola.

ERNEST MARTINEZ was an awesome help through my buying process! Made it as easy to enjoy this beast of a truck! Big Thanks to the Audi team!

Reasonably priced car, with low payments

William was absolutely incredible from start to finish! I was looking for a very specific car and he found it (color and all!) Buying a car is usually a painful and stressful experience but he made it EASY and painless. He was very upfront and transparent through the whole process. I went into Audi not knowing what to expect and he more than exceeded my expectations! Amazing buying experience and I look forward to working with him again in the future!!

William was absolutely incredible from start to finish! I was looking for a very specific car and he found it (color and all!) Buying a car is usually a painful and stressful experience but he made it EASY and painless. He was very upfront and transparent through the whole process. I went into Audi not knowing what to expect and he more than exceeded my expectations! Amazing buying experience and I look forward to working with him again in the future!!

That was awesome with Audi knowledge!!

Needed some help getting AdBlue into my Q5 while traveling through Pensacola. Rich Lord, service advisor, was the nicest guy and got us fixed up and on our way!

Had a GREAT experience with Nate! He is very personable.🏆

It's a pretty good place. Had the car serviced here. Reasonable prices. Only one concern about the service - if you need some parts for your vehicle then go look elsewhere (Ebay, other USA located warehouses), otherwise you are going to pay full price on the part plus the shipment from Germany. Does not worth it. And another thing for those who leaves the car at this location. DO NOT LEAVE YOUR CAR FOR AN EXTENDED PERIOD OF TIME HERE. Not sure where they park it, but now I have to paint my back under bumper since whatever they spray (or the underwater sprinkle system) are out my paint on the car.

Rich Lord is the Man. Rich and the staff is excellent gets you in and going great service.

Great team. Sales and service department were very professional.

William is a great salesman, very trusting and thoughtful. Appreciate the new ride and making ends meet! Highly recommend

Our salesman Jonathan was extremely helpful and informative after we made long trip...and we would definitely recommend Audi of Pensacola 👍👍

Ernie is the hardest working person at the dealership! 👍

We been looking to buy a new car for a few weeks, we finally find what I really wanted and I was able to contact them.. they even lower the price the day before so it was a done deal!! gave a deposit to hold the vehicle to the next day at 4 pm, when we will come pick it up.. the manager took my deposit. They run my credit the next morning and then.... they sold it to someone else two hours later... even after me paying the hold. Now they are trying to sell me another car that don't even look the same with many more miles and 3$k higher... Well that is a NO. Very poor service and lack of communication between people.. what's the point of the iPads if they do not know how to use them or can nobody write a note to put on the car?? Or how about.. take it down from the website.. not the same day but at least three days later.. geez I even offered to pay cash instead of credit but they still sold it... Why!?! No words of apologies can even make up for the disappointment and the lack of respect that your employees made us feel. And now we decided to up our budget to 25k but we will not be purchasing a car from your dealership. No thanks!

Professional service and courteous staff.

Helpful and professional people. Well kept facilitiy.

William is the most amazing salesperson my husband and I have every had to deal with! He is awesome! He never gave up on trying to get the best possible price for us. Thanks to William I now have my dream car and I cant say THANK YOU enough for all you did!!!! If you go to Pensacola Audi ask for William!!!!

William was by far the best salesman my girlfriend and I have ever dealt with. It truly felt as though he had our best interest in mind. Highly recommend this dealership for those who are regular luxury car owners or for those looking for an entry level luxury car, like us.

Ernie at Audi Pensacola worked hard to ensure that our car buying experience was a pleasant one. We are very happy with our car, and I would definitely recommend them to anyone shopping for a new or used vehicle.

I had a good experience at this dealer. My salesman was Nate. He took great care of me and my wife when choosing a new car. I felt he was honest and worked with me to get a good price on a new car. I will definitely come back.

Good coffee and snacks! lol David Travis gets the job done. everyone should drive an Audi!

Always a positive experience

This place is what all dealerships should be like. Excellent staff, comfortable surroundings, a good choice of cars, and the feeling that they wanted me to be happy with my car and not just another sale. I walked in with a rough idea of what I wanted and they found for me the perfect car. I highly recommend this dealership, ask for Ernie and tell him Brad sent you.

I highly recommend Audi Pensacola dealership. Excellent customer service!

Purchased a used VW. The team was professional, the price was competitive, and the purchasing process was very well done. William is an awesome Salesman (in a honest way). I have been shopping around and contacted 15+ dealerships within the last 2 weeks. Definitely the best dealership by far.

Greg the Service a tech is awesome!

Very clean and respectful.

I stumbled into Audi not too long ago and was introduced to Hannah. She was awesome, very chill, and let me browse around and test the vehicles without any pressure. When I expressed the possibility of buying something, new and used, she made herself available to answer all my questions. Hannah made the car buying experience very pleasant. I definitely recommend Audi because of her.

I wish there was an option for no stars at all. They take such good care of you when you are trying to buy a car. Once you buy a car, they DON'T care about you. Very bad staff.

Do not take car to this dealer to be worked on. Had mine their twice and has come back with more problems and sensors thrown then when brought in. Then charge you to fix it. If you need repairs go to the shop off of palafox, they have mechanics that know what they're doing.

Excellent experience

Recently purchased as used car from Audi Pensacola after I was in a car accident and my previous car was totaled. I found a car I liked off the internet and emailed the sales team regarding the price and availability of the vechile. A specific question throughout the buying process was how many keys the car came with. I have emailed proof and messages from employees stating the car came with both factory keys.. having both keys is a huge deal for me. Throughout the buying process I received confirmation that the car came with 2 keys, and it even stated this fact on the keychain. Well push comes to shove after all the papers are signed and I’m about to get into my new car, my salesman states “well actually it looks like we only have one key”.. this is pretty upsetting and very disappointing when I specifically questioned how many keys this vechile comes with. He stated would check with the managers and they will figure something out. I have not received any feedback from the management regarding this. Yes, I understand all vechile a are sold “as-is” but do not advertise and tell customers that both keys are present all throughout the buying process and after all the papers are signed “ well sorry we only have one key”.. ANOTHER BOMSHELL, came today when I get pulled over regarding my car registration. During my purchase I decided to transfer my plate from my old car to my new used car, didn’t think it would be a big deal. Well after signed the papers my salesman states they had trouble transferring my plates and they would be able to take care of it the next business date since I purchased the car at 7pm and the DMV was closed. Not a big deal, received a temp plate and went on my way. Well today I get pulled over for regarding my expiring temp plate.. and I still have not received my new registration. I called my local DMV and they stated the vechile was still registered to my OLD car. 😡😡😡😡. There has been no communication throughout any of these issues from the dealership.. Not a call, message, or email. I am completely disappointed in the dealership and the whole “sonic automotive buying experience”

Great staff

TRAVIS KISER A GREAT MANGER TO WORK WITH TOOK GOOD CARE OF ME EVEN AFTER THE SALE THANKS TRAVIS YOUR MY KIND OF PEOPLE.

Very Friendly and Nice😄😄😄😄😄

5 stars!!! We just bought our very first Audi S5 prestige. Nate helped us, he is amazing!! The first time we went to Audi they were about to close but he spent the time to talk to us about the car. We went back to test drive the Audi S5 after we test drove a Mercedes AMG E43. This dealership is amazing! Nate is amazing. He treated us as customers. He is not pushy, very understanding, very respectful. We decided to buy the car and we were in the dealership until 9:30pm, never did we feel unwelcome, never did we feel being hurried. We can’t recommend this dealership enough. One thing for sure, if we buy another AUDI, it will be from this dealership!! The easiest dealership experience we ever had. Nate was amazing salesperson to deal with and the sales manager we dealt with. Definitely see Nate if you visit Audi in Pensacola! We went to Cadillac dealership before coming to Audi and the treatment was simply Night and Day. Audi dealership and Sales person Nate for the win!!!

We just bought our very first Audi S5 prestige. Nate helped us, he is amazing!! The first time we went to Audi they were about to close but he spent the time to talk to us about the car. We went back to test drive the Audi S5 after we test drove a Mercedes AMG E43. This dealership is amazing! Nate is amazing. He treated us as customers. He is not pushy, very understanding, very respectful. We decided to buy the car and we were in the dealership until 9:30pm, never did we feel unwelcome, never did we feel being hurried. We can’t recommend this dealership enough. One thing for sure, if we buy another AUDI, it will be from this dealership!! The easiest dealership experience we ever had. Nate was amazing salesperson to deal with and the sales manager we dealt with. Definitely see Nate if you visit Audi in Pensacola! We went to Cadillac dealership before coming to Audi and the treatment was simply Night and Day. Audi dealership and Sales person Nate for the win!!!

Working with my salesman, Shane at Audi Pensacola was by far the best experience I’ve had in my many years of car buying. His professionalism and willingness to work with me on reaching my goals was beyond words. Shane’s effort went well beyond any expectations I had coming into this experience. A+ in all respects!!

5 stars!!! We just bought our very first Audi S5 prestige. Nate helped us, he is amazing!! The first time we went to Audi they were about to close but he spent the time to talk to us about the car. We went back to test drive the Audi S5 after we test drove a Mercedes AMG E43. This dealership is amazing! Nate is amazing. He treated us as customers. He is not pushy, very understanding, very respectful. We decided to buy the car and we were in the dealership until 9:30pm, never did we feel unwelcome, never did we feel being hurried. We can’t recommend this dealership enough. One thing for sure, if we buy another AUDI, it will be from this dealership!! The easiest dealership experience we ever had. Nate was amazing salesperson to deal with and the sales manager we dealt with. Definitely see Nate if you visit Audi in Pensacola! We went to Cadillac dealership before coming to Audi and the treatment was simply Night and Day. Audi dealership and Sales person Nate for the win!!!

Great amenities, attentive customer care

Thorough, dedicated service

It was a good experience. Went in for recalls on my Q5. Rich greeted us, suggested great place for breakfast, and kept us up to date on the car. Turns out one recall item had actually occurred on my car, so he let us know it would be a bit longer. We are from panama city, and will go back for 1 more recall item that is expected in oct-nov timeframe.

Went to look at a used, low mileage 2011 BMW at a great price, but after reviewing the service history that they did when they took the car in on a trade, I discovered on the report that their tech recommended a rear main oil seal (they initially said the car needed nothing). They offered to repair it for $2600 added to the price because they felt it wasn’t a required repair (even though their own tech recommended it).Last I checked, a leaking rear main seal is a big deal. Had I not asked about the service history, they would have never said anything, even though they already knew it was leaking. Kinda shady in my opinion.

Nate S. Is an awesome salesman!!! Thanks for selling us our new ride.

My wife and I were on vacation and we started having car trouble. We showed up hoping they could get us in. They immediately checked our car out, figured out what was wrong, and ordered the part to fix it. They set us up with a rental car and we didn’t have to worry about a thing. We wish they were closer to home so we could use them for all of our car maintenance!

New dealership but the furniture in the place is very uncomfortable. Staff was very knowledgeable.

Had a terrible experience. Drove over an hour to get to this dealership. Nathan Schipper was the Salesman assisting us. His attitude was poor and lied to me about not being able to provide certain information that I was asking for. He "suddenly" was able to provide the information after I repeatedly asked him for it. He refused to lower the price of the car which I later found out on their website that the price of the car was reduced. I guess we simply can't take Nathan's word in the car selling business. Perhaps I should have requested for Hannah Dozier like all the other reviews on google have been stating. EDIT***: After posting my review of this establishment, I had been talking to a Sales representative by the name of Shane Welbourne. He reached out to me hoping to earn my business and I was ready to change my negative opinion of this dealership. We had been texting back and forth regarding the vehicle I had been attempting to purchase. After a couple days, he said that the vehicle had been sold several days prior. The car's price on the dealership website continued to drop throughout the week. I was confused, so I called the dealership regarding the situation. The receptionist on the phone said the vehicle was available, but after I told him my name, he quickly changed his mind and said that the vehicle had been sold to someone several days ago. I had a buddy call in and request information about the vehicle and they wanted him to come in and look at the car that same day. Well, it's easy for me to say that I will not be doing business with Audi Pensacola ever again. This was the worst car buying experience I've ever had. The only positive experience throughout all of this was Mrs. Thao Nguyen. She really cares about her customers and goes out of her way create the best experience possible when purchasing a vehicle. It's a shame that she has to work alongside the individuals I mentioned above. I hope that this dealership will be able to change their ways and handle their customers better.

Nathan was excellent!!! Highly recommend him if your in the market for an Audi.

Have you ever been driving along in your "mom car," and, all of a sudden, you cannot take your eyes off the piece of Heaven that is headed towards you? You feel that twinge of jealousy that will not go away. The black Audi A4 with those beautiful silver rings is a car that has caught your attention; it's a car that you see yourself searching for and dreaming of as you drive around performing those daily mom duties. Will Nichols at Audi Pensacola made that dream a reality for me. He is so amazing (and Audis, of course) that we ended up also purchasing a Q7. We will be adding an A3 when our daughter turns 16 next year. Will, thank you for being so amazing, for knowing the answer to every question I asked, and for helping us become a 2 Audi family.

Met William last night as he was show casing 5 of the 2018 Audi’s out at The Warf! Impressed with how knowledgable and personable he was! He has me wanting an Audi and I’ve been a loyal BMW owner for the last 15 years!! When I’m back in market for a car I’ll highly consider Audi as the product bc of its features and William for the customer focus he displayed!!

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Loved the work done on my car. Took a 2007 Audi there to get fixed after small wreck, came out looking brand new.

Service is this dealership, top quality service provided at Audi

This review is on behalf of Hannah Dozier. Ms. Dozier is the prime example of a Car Salesperson. She knows how to relate to the customer and knows how to meet the needs of the customer. She is friendly, professional and highly knowledgeable on Audi's products and services. I am proud to say that I am now an Audi driver and I'm convinced I will stay an Audi driver for years to come. Thank you Audi of Pensacola for having a great staff and making your customers feel welcomed.

Very helpful staff.

Very lovely place inside and out. the staff were amazing and kind. if a little problem occurred they fixed it so fast and correct it was unbelievable. would highly recommend buying from them either a new or used car!

Rich in service is a great tech to do business with in the area.

My wife and I had an outstanding experience with Pensacola Audi. They are very fair and ethical, always making sure our needs were met with a solution that had our best interest in mind. Shane and Jimmy are a pleasure to work with. Pensacola Audi has earned our business for years to come. I can't recommend them highly enough. Thank you!

Had a great experience! They have some good used cars at good prices! I couldn’t afford the Audi :( Hannah was fantastic.

I have always loved Audi since I rode in a friend's 5000 as a young adult. Sadly, due to the lack of a trustworthy local dealership, I had to take Audi off of my list as New Orleans is a bit far to drive from Mobile, AL for routine maintenance etc. My life has since changed! Audi of Pensacola employees are empowered to create great service experiences- loaner cars even if you bought elsewhere, car people behind the counter, snacks and entertainment while you wait for a quick stop!

My experience was horrible. The sales ladie was Hannah. She didn't know anything about the features on the auto I purchased I am still reading the manual. She would not give me a purchase agreement to take to my credit union, lied about someone test driving it. So I had to call back and speak to the manager on Saturday. She sent an text to me that was very unprofessional. Refusing to give me an purchase agreement. The manager didn't say much about it. Won't recommend Pensacola Audi to anyone right now..

Brand new Audi Q7 prestige. Nothing but issues! Dealer is non responsive! Purchased in June 2017. Car has been to service department 7 times in less than a year. I even called Sonic’s corporate office and received the same type of “service”. Don’t make the same mistake we did!

Locked in an out the door price on Friday. Flew in Saturday from NC with the check. Out the door in 20 minutes. Car was better than promised and full of gas. Great follow-up since my purchase. This is how buying a car should be done!!!

My dream car has always been an Audi and thanks to the help of the staff at Audi Pensacola, especially Hannah Dozier, it was made a dream come true. Hannah was extremely knowledgeable, helpful and worked her very hard to get me out of a situation with my previous lease and into my Audi A5. I’m happy to see them in the community and with more people like her then I can see why people keep coming back.

I had a wonderful experience with this dealership. Shane was knowledgeable, professional & kind. Travis Kiser went above & beyond to find me the perfect used A6! He worked so hard for me & kept in touch until he found what I wanted. (In fact at one point I was talking with him from the BMW dealership—he convinced me to come back to Audi!). I couldn’t be happier & will enjoy my beautiful “new “ car for years to come. I am most grateful & highly recommend these folks.

I have owned a BMW since 2013, bought another last year. I went by Audi Pensacola after test driving a M4 and fully believing that I would be purchasing another BMW. Audi Pensacola changed that. Upon arrival I was met by William, looking for something comparable to an M3/M4. He ended up showing me a 2018 S4 that they just got at the dealer. After removing shipping material from the car to show it to me, I immediately noticed the high quality of Audi vehicles and how far they have come since my first search in this segment in 2013. After the test drive, the S4 quickly jumped ahead of BMW in the race to be my new car. When I came back with my significant other, we met Jonathan, who showed us the vehicle (now in the showroom) and explained features while fielding numerous questions from the both of us. Once we were both satisfied with the information we sat down and talked numbers with Kevin, the Manager. The whole negotiation process was a little different due to their system, but not in a bad way. I appreciated the fully transparent nature of their pricing and willingness to talk/work out the deal. I ended up getting a fair price on both the S4 and my trade-in. I left that day satisfied with the deal on my new 2018 S4. Overall, the experience was extremely positive. Kevin and his staff were knowledgeable and professional, taking customer service seriously and worked hard to make sure any concern was addressed, even as closing approached. I would highly recommend this dealer to anyone searching for a vehicle in this segment.

Great experience when I went to take my car for the milage inspection and oil change. Rich was such a gentleman and very clear on everything. Great service.

Best car buying experience I've ever had. Our sales person Hannah went above and beyond, even though we were buying a used car she treated us as if we were buying new. I would highly recommend her for a great car buying experience.

I was just like to" Thank "William at Audi Pensacola. He was very helpful and patience with us during the purchase of our New Convertible Audi A3. I look forward to seeing you soon. Thanks again, Tasha😎

Best car buying experience ever, I will never buy a car from any other dealership.

I had the pleasure today to buy a new Audi A3 quattro from Hannah today. She was wonderful, and made things easy, while being fun to buy a car from!

Great experience. Refreshing way to purchase a vehicle! William provided excellent care. I recommend to all if you are looking for a new or used vehicle, start your journey there.

Parts representative said, she can't give a part number cause we don't have an account with them.....?!

Car buying excellence is what I received from Hannah at Audi Pensacola. She is knowledgeable and you couldn't do better than her if you're looking for someone to speak with. Jimmy was also great! Let me also say that the customer service here is above and beyond anything than I have ever seen in a shopping experience. Every person who I came into contact here went above and beyond to make my wife and I comfortable. I drove all the way from Atlanta to buy a car here and it was well worth the trip. Thank You to everyone at the dealership for the service and especially Hannah for helping us out. You've earned a loyal customer!!

About 2 weeks ago I purchased a vehicle from Audi Pensacola. William was my contact there, on Monday or Tuesday before my purchase we started making arraignments and going back and forth with financing. Thursday evening we came to an agreement and I made the 5 hour drive from Jacksonville. Once I arrived my new vehicle was up front and ready. Paperwork was a breeze and everyone at the dealer was enthusiastic for my purchase. William's professionalism and friendliness was top notch. I would absolutely purchase another vehicle from him.

Great place to buy a car. No pressure

Great experience here at pensacola Audi. I came an hour before closing and had my jeep the next afternoon. Fast professional staff. No pressure sale. A++

My Audi dealership of choice

This place ran an ad on TV that stated “A good man stated that it better to give than receive” . Then later it said “we’ll maybe next time.” As a Christian this is totally offensive to me. First he wasn’t just a “good man” he was the only perfect man. And to twist His words for self gain is one of the biggest sins you can commit. So unless this ad is taken off air and apology issued to the Christian community I will never visit this dealership. I will also spread the word. I just wonder if they even thought about using a quote from the Koran or the book the Buddhists use. And, if so how much of a public outcry there would be.

They own ever ythi ng

The Audi staff was amazing! They worked hard to get me into the car of my dreams, encouraged me to asks questions along the way, and made the process transparent. Thank you Audi of Pensacola!!!!

In the market for a pre-owned vehicle for my teenage daughter and found one on their lot via internet. I live 4 hours away and tried to put a deposit down on vehicle. Don't take deposits but they will put a courtesy 24 hour hold on the vehicle for you." Email communication: " I just wanted to reach out and let you know that I have reserved the 2008 Rav4 under your name for tomorrow. The hold will be good until 2pm! If there is any change in plans going forward please let me know!" On my way to purchase vehicle I get a phone call that the car was sold yesterday morning. So the 2pm hold was placed on a vehicle that wasn't even there? It's a 24 hour hold so it began at 2pm but they car was gone. This is the kind of business practices that makes purchasing a vehicle a painstakingly difficult process. How are you that unaware if a vehicle is on your lot or not? What is this so called process of courtesy hold? Phone call said we sold they vehicle but we have others on the lot in that price range. Are you kidding ? Why would I even come to your dealership ever now?

Wonderful

Salesman's r a joke

Great place great service love how they help me in everything and offer snacks and drinks. I recommend this place they are very friendly.

I loved this dealership. I didn't feel pressured and felt the salesman was extremely professional, well spoken and knowledgeable. We ultimately didn't buy the car as we thought the price was more than we wanted to pay. We tried to get them to come down a bit ($679) but were told the prices on the cars are set prices and they're not negotiable since the salesmen are salaried not commission based. However, just a few days later I got a notification from cars.com that the price was lowered lower than what we were originally offering. Oh well, if we're ever in the market again we might still give them a chance to make it up.

The service department has an incredible staff, knowledgeable and hardworking mechanics, and fair pricing.

Went to Audi for some warranty work on our 2014 A4 and had a very pleasant experience with their service department. I want to give praise to Rich (one of the service advisors). He was a well informed representative that rapidly solved our problems. For our future endeavors with Audi I’ll be coming back to Pensacola specifically because of Richard and the service manager Michael.

My husband and I were there this weekend. We found a car we loved, agreed to pay the sticker price, completed all the paperwork, they ran our credit which was flawless and just when we thought they were going to hand us the keys, a manager, Travis Kiser, came out and told us that there had been a mistake on the sticker and we had to pay $3,000 more for the car. We had never been to Audi before and we will never go back. We drove across the street and bought a 2017 Lincoln MKZ. How can you trust a dealership that won't even honor their own sticker? Unbelievable.

Go to Audi Pensacola and experience their excellent service! HANNAH is fantastic! Buying a car was so easy because she found the exact car I wanted, handled every little hassle (paperwork, numbers, etc.), and had my car delivered, detailed and ready to go within ONE day! I didn't spend hours at the dealership. All I had to do was show up and sign then drive away in the exact vehicle I wanted (right down to the tech specs and color)!! Go to Audi Pensacola and ask for Hannah. She will take care of you personally with excellent customer service, and you will drive away happy!

Abby was super friendly and not pushy at all. She knew a lot about the car and kept in contact with us without being unbearable. There weren't a lot of middle men and closed doors and it was a very pleasant experience. Will definitely come here for our next purchase.

We were so pleased with our experience here. Abby was so pleasant and fun to deal with. She offered lots of help and info, but we didn't feel pressured at all. She called us once after our initial visit and was just friendly. The day we bought the care she was really helpful and the upper management was friendly. We didn't have to go through a bunch of middle men and closed doors. It was the best experience we have had buying a car.