My recent experience with Audi of Pensacola was as always excellent. Rich is professional, and ensures a five star experience.

I absolutely love my new Audi. Brian was amazing and I will definitely buy another car from him in the future!!

Excellent service department which goes over and above to make for for a pleasant experience.

It’s okay. I was late that day because of traffic but they services my vehicle anyway. The staff was not wearing mask which I think it’s wrong.

We recently purchased a pre-owned BMW X5 from Audi Pensacola. First of all I am in love with this vehicle. It was well represented online as we never saw it until it was delivered to us. Our rep, Kayla, went over the car and showed us anything that might be of concern such as a little tiny pock mark on the inside of the passenger door BEFORE we finalized on it. Then she met us in Fort Walton Beach being we're from Tallahassee and were in FWB on business. We were able to take a final look at the vehicle before signing. Kayla was so helpful and that was so nice of the dealership to send her out to meet us with the vehicle. Everything was pleasant and straight forward from beginning to end. Thank you guys!

Rich was outstanding and the recall was handle without a problem.

We recently purchased a pre-owned BMW X5 from Audi Pensacola. First of all I am in love with this vehicle. It was well represented online as we never saw it until it was delivered to us. Our rep, Kayla, went over the car and showed us anything that might be of concern such as a little tiny pock mark on the inside of the passenger door BEFORE we finalized on it. Then she met us in Fort Walton Beach being we're from Tallahassee and were in FWB on business. We were able to take a final look at the vehicle before signing. Kayla was so helpful and that was so nice of the dealership to send her out to meet us with the vehicle. Everything was pleasant and straight forward from beginning to end. Thank you guys!

Customer service was wonderful and the sale representatives was very knowledgeable.

Great People.Pleasure to do business with!!!

Very attentive to my needs. Christina iin service was very helpful and worked me into the shop schedule the same day. I had to tow my car there, as it was non-running. After diagnosing the problem, it was told to me that I had a bad G28 camshaft sensor. Sensor was replaced and car still would not start.I was then told my fuel pump needed replaced. I would have thought that the fuel pump should have been suspected first, then the sensor replaced if need be. I kind of feel the tech failed to diagnose the problem in it’s entirety first and I might have paid for a sensor I didn’t need to start with. Still, the repairs were done in a timely fashion and I received a size-able bill for both. I’m happy but thought the diagnosis could have been a little more accurate, from the start. I highly recommend service at this facility, as they were more than attentive to my needs. Sorry to say, my second experience here was terrible. NO COMMUNICATION WITH THE CUSTOMER! Sorry I positively rated them highly the first time. A bad experience this last time, to say the least. Won’t return or recommend.

Extremely dissatisfied in this dealer's ability to forecast maintenance requirements. During the past two visits, I've wasted two complete days of work due to service mismanagement. The most recent visit, my Q8 dash was replaced due to pealing. I was provided a loaner with an understanding that it would be fixed same day. At the end of the day I was notified that it would be at least another two weeks as the tech was busy. The car remained in the parking lot for 11 days per the locator app, before moving into the bays for service. Why bother with appointments? No rush to get the work done, but once done, they wanted the loaner back within 24 hours. Additionally, during the previous visit, they only rotated half the tires on the vehicle as the same tread wear was on the tires on complete opposite corners of the vehicle. After requesting a refund for work not completed, the service manager blamed the alignment, and then my driving style, for the odd wear pattern. We will not be back to this service department.

Customer service was top notch for an out of state sale. Janine and Nick made the process easy and hassle free via email, phone and in person. We got a great deal on our Q8 and highly recommend this Audi dealer.

These guys went over and out! Had issues with my previous car ( from different dealership) and they provided solutions to help me trade in and trade up! They were more than fair. I worked with Nate. Highly recommend! Thank you guys

Great service and very helpful. Was a great experience dealing with Willaim Nichols!! Thank you buddy!

I love the Audi team especially Rich and Trey!

I had an outstanding experience working with Audi Pensacola. Kayla and Brad were extremely helpful throughout the buying process from start to finish. They were able to answer all of my questions and provide requested information in an extremely timely fashion (even when my sales rep Kayla was on her day off!). I traded in my truck and purchased a 2019 Ford F-150 Lariat FX-4. Their pricing was extremely competitive compared to similar vehicles available in the market. I could not be happier with my new vehicle and the experience I had working with Audi Pensacola. They make buying vehicles an easy and painless process. I would highly recommend them!

Sherry Cox had told me that she wanted to make my experience with them the best I've ever had at a car dealership and her and Nick Mason absolutely did that! The whole experience, from finding my dream car on their lot to driving away in it, was so quick and easy that I am going to make sure to tell everyone I can about it. They are definitely a 5-star dealership!

Did a dessert delivery here the people were super nice and helpful.

My saleswoman Kayla was awesome and the buying experience was amazing as well. However when I test drove the car the wipers smeared water really bad so I requested new wipers. I was told no because the wipers “passed” inspection and that they’d rub them with alcohol and it would fix the issue. After I drove home i checked them and the pipers were separating and ripped. I also received a clean car fax but also I found paint bubbles in the paint from being re painted and also after spray on and in the cracks of the bumper reflectors.

Last week I took my Audi Q7 in for some minor warranty work. Service advisor Richard Lord was extremely courteous and knowledgeable and repairs were finished in a timely manner. I highly recommend Audi Pensacola.

I was served by both Nick and Ernie on purchasing an Audi Q7. Both were very professional. knowledgeable and communicated nicely. Dealership is large, clean and presented well. While I would be certain solace may be found with any of the salesmen at Audi Pensacola, Nick was fabulous. Knowledgeable with the Audi vehicle I was interested in purchasing and quick with a response, Nick's warm personality shined thru. As for the dealership, during a time of shortages of new vehicles due to computer chip supply, they had plenty of vehicles for selection, a stark contrast against other brands of similar vehicles. After being nicely greeted by Nick and asked about the important features sought in a new vehicle, Nick was able to show me one of the available Q7 on the lot. It was a great experience. In the end, I went home on the 2nd day with a great vehicle that I love driving. It's been a great experience.

I was contacted to purchase my car by Audi of Pensacola. I agreed to come in and also purchase another vehicle. I scheduled an appointment to meet the Sales Manager on site for today and was told that we would complete everything when I arrived. I drove from Alabama to sell and purchase. When I arrived to Audi in Pensacola, there was an gentleman on site purchasing the vehicle that I was suppose to purchase. This is TERRIBLE business etiquette. I understand “first come, first serve”, BUT this should have been communicated effectively and a courtesy call would have been professional. The manager stated “this happens all the time”, and then we were asked to purchase another vehicle. If I wanted another vehicle, I would have made an appointment for that. I normally do NOT write reviews, BUT I feel that this was completely unprofessional.

Great, friendly service. Made our buying experience easy.

Mr. Rich Lord, Service Manager, has consistently been knowledgeable, efficient, congenial, concerned and interested in my questions and service needs. He strives to give outstanding customer service and does what he says he will do. Audi Pensacola is fortunate to have this gentleman on their front line. Martha Bayer

The Pensacola Service Department is almost 2 hours away from my home. My husband just happened to be going to Pensacola for a doctors appointment. I called them the day before to see if they could fix a warranty item on my car. They said they would squeeze me in between other services. They did and we were in and out within a few hours. They went above and beyond to accommodate my needs.

I was not happy with my first service at Pensacola Audi on my new A6 , however I wanted to have good relationship with the service department and I left them positive feedback .The second service was even worse , now convenient entry and lane change warning are not working after software update. None of any issues during the second service were fixed and the service department does not respond to my calls or personal visits . My service advisor is not aware if the parts that they ordered are in the dealership and he does not respond to my phone calls. I even stopped by the dealership multiple times and he stated that he will call me back with follow up but it never happened. After the last software update my car is out of spec and safety futures are not working . Recently I was shopping for a new car for my wife and considered 2021 Q5 , however after a horrible experience with Audi of Pensacola service department, I decided to buy a BMW X3 . I have owned 3 BMW cars in the past and the service the department was amazing- unlike Audi of Pensacola

Quick and efficient service. Nice that service check and car wash included

Our salesman Ernie, really went to work on finding the car I wanted. The entire experience was top notch, start to finish.

I was not happy with my first service at Pensacola Audi on my new A6 , however I wanted to have good relationship with the service department and I left them positive feedback .The second service was even worse , now convenient entry and lane change warning are not working after software update. None of any issues during the second service were fixed and the service department does not respond to my calls or personal visits . My service advisor is not aware if the parts that they ordered are in the dealership and he does not respond to my phone calls. I even stopped by the dealership multiple times and he stated that he will call me back with follow up but it never happened. After the last software update my car is out of spec and safety futures are not working . Recently I was shopping for a new car for my wife and considered 2021 Q5 , however after a horrible experience with Audi of Pensacola service department, I decided to buy a BMW X3 . I have owned 3 BMW cars in the past and the service the department was amazing- unlike Audi of Pensacola

This visit was for an oil change. They were very busy when I arrived, but took my car in right away and it was done in the time frame they quoted. Everyone was very nice and explained everything to me regarding upcoming service work that will be required.

My experience with Audi Service Department recently was above and beyond my expectations. From the first phone call, the ease of the appointment, the attentive & warm yet professional staff, my car & I were taken care of with five star class. I couldn’t be more thankful and pleased! Special thanks and respect to, Rich & team for a flawless beginning to end assistance in getting my car back to it’s best!

Horrible customer service. You have to keep calling to just get a quote.

Great process. Much different and faster.

Service is always outstanding. Rich is always very helpful, on top of things and quickly resolves any problems we may be having. Waiting area is clean, welcoming and snacks, tea and coffee are complimentary. We always feel customer service is a high priority.

Ernie is the salesman you want to see!

The service people are super nice and go out of their way to ensure the customer is satisfied and happy! Treated me like gold! Thank you so much! I give them 5 stars!

We were looking at a 2015 Audi Q7 at CarMax that we paid to have delivered. When we went for our test drive, the car would not crank. We demanded our delivery fee refunded, and left with a sour taste in our mouths. As we left CarMax, we then passed the Audi dealership and decided to give Audi one more chance. Lucky for us, Ernie, the sales agent, noticed that a 2018 Q7 was turned in 2 nights ago. He let us test drive it and we fell in love with it. The service was amazing and the process was painless. After this whole ordeal was over, we left with the car of our dreams. Thanks Ernie and Audi of Pensacola.

We had a great experience at this dealership! Our sales associate went above and beyond, and stayed after hours to ensure we left with the vehicle we came for. I'd definitely recommend Audi Pensacola!

Had a 3:30pm appointment for changing a blown tire while travelling from Houston. Had to wait 3 days for them to get the Audi (installed at purchase) tire ordered. Left the dealership about 5:15pm, even though it appeared there were only 2 other customers present. Way too long to reinstall a tire! Waited another 15 minutes for the car to be "washed". It showed up with water on the hood and the windshield still dirty. On the positive side the work was done correctly, the tire balanced and the spare tire deflated and replaced in the trunk area. Also the physical facility was clean and attractive with friendly service.

Fair pricing. Phenomenal customer relations by Nate. Outstanding showroom. Super accommodating to our schedule to make our sons 1st car purchase happen. Super impressed with these folks.

I showed up a week before my appointment and they worked me in and got everything done! I'm very satisfied with my experience.

A great place to do business. The service department is courteous and helpful, explaining everything they are going to do and the cost. They serve coffee or tea should you want to wait and the waiting room is comfortable. The dealer might be a little more expensive but you can be assured of genuine parts, service, and warranty.

Made my dream 2020 Q3 a reality! Located it all the way in DC very new!

What an exceptional car buying experience! We worked with William who provided excellent customer service and was extremely knowledgeable on the models we were interested in. We also had an opportunity to speak with Rich regarding warranty and service questions. I love the new sales platform Audi has created where you deal with ONE person and not 5! One seamless, amazing transaction! Thank you!!!!!!!

I can't say enough good things about the experience I had at Audi Pensacola. The staff was very friendly and knowledgeable, especially our salesman William. Put us in any car we wanted to see, I think we test drove 4 cars. Never any question. All of our deals and offers were all done with him, all the way to the final paperwork. Easily one of my best buying experiences of the 26 cars I have had lol. Service department was introduced and fully explained. 100% recommend!

Well.....everything! We saw a used truck we wanted, stopped to look, met our sales person, mr. Nick Mason, and ended up having the best car buying experience of our lives! Everything, from start to finish, was awesome! Very friendly, soothing atmosphere, NEVER felt pressured, and got exactly the deal we wanted! Nick, the finance team, and everyone we met there were extremely helpful! I don't think i'll ever go anywhere else to buy a car again! Compared to all our other car buying experiences, we were totally flabbergasted at how easy and smoothly this deal was, we just can't say enough! Thanks again to all the folks at Audi!

What an exceptional car buying experience! We worked with William who provided excellent customer service and was extremely knowledgeable on the models we were interested in. We also had an opportunity to speak with Rich regarding warranty and service questions. I love the new sales platform Audi has created where you deal with ONE person and not 5! One seamless, amazing transaction! Thank you!!!!!!!

Rich from the service department is great!! I had to drive 45 min to this location and he made sure I was kept informed so I didn't have to worry about driving back and forth. Excellent customer service!!

I literally bought my A6 over text messaging and a phone call. Time spent ; 60 seconds sending 4 texts, 3 minutes doing a credit app online, 30 minutes at the dealer signing paperwork. Got promised a good interest rate before I got there, Ernie my sales rep and the top notch team of professionals got it down even further. Get ahold of Ernie if you need a new car. Extremely professional staff with a 5 star finance department. Great to talk to and very quick. Bought my car in under an hour and saved thousands. Can you say that ? A++. Definitely will be a repeat customer. Above was posted September 5th 2020, now March 6th I came back and bought an Audi Q5 Premium Plus from Ernie once again. I buy a new car every year and nobody in town will get my business but the great staff at Audi Pensacola. Always treated like family. This is how it should be and luckily is.

We purchased a used vehicle for our daughter who is currently finishing college in another state. We are in the Florida, but Central Florida. On top of that, she had her own insurance policy, we had ours, ect... We were a very complicated sale. Nick made the experience extremely easy and we were able to be completely done in 5 days. She was able to get a flight to pick it up quickly and Nick handled all the paperwork on his end quickly. Was even texting and I believe he went in to work even on his day off. Excellent experience!

Kayla is the absolute best to work with!!!! She has impeccable customer service.

Excellent customer service from the initial call to pick of our car. Christina, our service rep, was wonderful - thorough, courteous, and making sure we had all the info we needed. They did excellent work replacing two damaged tires and restoring the car to great driving conditions.

It’s always a fantastic experience at Audi Pensacola. I’ve had my vehicle serviced here since they opened the location. I appreciate the team for always taking care of us. I’m incredibly impressed with how they always get us in and out, being respectful of our time. I’m a forever customer!

After a small hiccup great service.

I recommend Audi Pensacola but, my first experience getting the oil changed was not great. My appointment was at 1PM and I was 10 min early. At 2:45, I asked about my car as no one came to talk with me about the length of time it was taking. The female I asked about it could not find it at first. Then, it felt like it had been forgotten because it was then taken to car wash. All of this only after I asked about it like I said.

I can't say enough good things about my Audi of Pensacola service experience. Rich Lord was incredibly helpful. I went in to get a battery for my remote but asked a couple of questions about the navigation program in my Q5. He immediately jumped into my car with me and showed me how to connect my phone to the system then showed me how to use the somewhat finicky system. This was my second Q5 as the one I bought in July was totaled in Hurricane Sally. I am very happy with my experience! Rich is great!

Audi Pensacola is a great place to purchase a car. I recently purchased a used car and I love it. Ernie helped me in the process and he is awesome! Thank you so much Audi Pensacola.

As with any car buying experience, service after the sale will make or break a dealership. Audi Pensacola will never have a problem keeping customers due to the continuing excellence and professionalism shown by Rich Lord, Rich invariably has a solution planned for any issue, quickly getting things resolved including working with multiple vendors if needed, to take care of his customers and get them back on the road as soon as possible. As modern cars are getting more expensive across all makes, several other local dealerships could learn from Audi Pensacola about customer service, Rich’s straightforward and honest approach to his customers is an example to them all of how it should be done.

Great service.

After relocating from Atlanta, Audi Pensacola is the closest dealership to me so I've only experienced the service side of the dealership, which has been stellar! The Service Department has been quick to respond to any questions before my appointments, ready to address any needs when I arrive and kept me informed throughout the process. I highly recommend!

After relocating from Atlanta, Audi Pensacola is the closest dealership to me so I've only experienced the service side of the dealership, which has been stellar! The Service Department has been quick to respond to any questions before my appointments, ready to address any needs when I arrive and kept me informed throughout the process. I highly recommend!

Rich is absolutely spot on with his suggestions and recommendations. Always personable, kind and friendly. We love him!

I’m an older person who needed a vehicle for my daughter to drive for her and her children’s doctor appointments. We found a vehicle and paid cash approximately 7000 was told there were no issues or recalls. Within a month had to put cv axels on the both sides of the front end the the exhaust manifold had to be replaced then it started using excessive oil and we found it was on a recall list for this problem but not before there was damage to the engine and the vehicle can not be driven and a new engine will cost about 2500 and another 800 to 1000 for the new engine to be installed. I called and spoke to the person who I purchased it from and he said if I bring it back to him I can use it for a trade in We did a little investigating and found they were aware of the recall but didn’t disclose so there’s no way I’ll trust them. I just lost a large part of my savings and for someone who lives on social security that’s a hard pill to swallow. So run from them.

I always get 5 star service and am thrilled with my A6.

I bought a new AUDI Q7 from AUDI Pensacola and it was the best car buying experience I have ever had. I really like my Q7!!

I purchased my certified preowned A6 at Audi Pensacola, in the Spring of 2020, and I am thrilled with the purchase experience and the outstanding service that followed.

I buy a new car every 3 years and my first experience at audi pcola was far superior to any other dealership in the area. I went to audi because of Ernie. I bought a vw from him 3 years ago and I refuse to deal with anyone except him from now on! He is incredible!!

My annual service appt. went great. During Covid-19, they practice all the CDC recommended protocols to keep everyone safe. Everyone was polite and helpful. Text messaging starts incase you want to communicate with service dept while you are waiting. Also get a complimentary car wash. Details of service were provided as well. Great service experience!

Great service, very friendly and professional!

They were ready for me even though I was early for my appointment. I had my 75000 mile service and inspection and the service associate was able to get me into a service plan which saved me money. Also loved the drop off and pick up service so I could get some work done at home while they were servicing my car. The staff were knowledgeable, friendly, and efficient. I will definitely go back for my next service.

Travis was very knowledgeable and had all my paperwork perfect. The transaction was pleasure

I’m loving my brand new Q5!!!😎 Thanks Nate you awesome!

Super cool people and Great Service. !

Car needed it’s regularly scheduled maintenance. The service department was prompt, provided service in a reasonable amount of time and was very professional.

Ernie was a great salesman that asked about our needs and wants, and did not try to push the sale of a vehicle for the sake of a sale. He was able to work a very good deal, but again he did not push it. The Q5 is a great vehicle with a drive that I call a "driving experience." I would highly recommend Ernie and an Audi to anyone shopping around. When we showed up to get our vehicle after dealer prep, it was perfect. Ernie then took us through the basic training of the car's many systems and spent time making sure we had no questions. 5 Stars to Ernie and his Audi support staff!! Thank you!

Great service. In and out.

Very easy buying process. No high pressure sales tactics and no pushing the "extras". Clearly explained the options available and choices in financing. Kayla was helpful through the process and we love our new Audi!

I have no complaints at all and I had a wonderful experience

Great experience here, the salesman were not pushy at all like most other dealerships. I would highly recommend this location to anyone looking to get a new car.

Have had nothing but exceptional experiences each time i have walked into this dealership. From “just looking” to actually purchasing, the staff has been the perfect mix of helpful and hands off when i just wanted to wander. Highly recommend Ernie as a sales rep if you’re looking for someone extremely knowledgeable, completely honest, hardworking,, and thorough! Most definitely recommend this dealership for everything from service to pricing. Best car purchase yet!

Excellent routine oil service & tire rotation....Rich Lord explains any issues or concerns I have on maintenance....no BS, just good advice, from a bona-fide car guy.....who knows his Audis !!!!!

I was very impressed with this dealership. A young man named Chris listened to what I was looking for, went on the computer, and found it. Of all the places I visited and contacted in my car hunt, he was the only salesperson who really paid attention to what I wanted, instead of trying to talk me into a car they were trying to sell. I am very happy with the car Audi found for me!

The service was great. They took care of my car even though it was the holiday.

quick. they worked me in. professional.

Everyone here is so nice! They let us hang out while car was being serviced. Highly recommend this dealership!

Wonderful customer service! Personal and courteous service....knowledgeable of their product and efficient at getting the work done. William was wonderful to work with. Could not be more please and would recommend.

It is always a pleasure to get my Audi serviced at Audi dealership. Rich at service department always takes good care of my vehicle. I would not take my vehicle anywhere else.

This dealership has the most amazing customer service and really goes out of their way to ensure your purchase goes smoothly. Everything from start finish went as expected. They had the paperwork done up in less than 20 minutes, which is expeditious in my experience buying cars. I bought a used truck from them and they did an awesome job with the wash, detailing, and fixing up several issues before I bought it. I would have rated 5 stars, but they missed a few things that should be checked even on the most basic of vehicle maintenance (Coolant level was extremely low). However, everything else went fine and I would definitely buy used or new from them again.

Great experience purchasing my Audi Q7. Chris was awesome in helping answer any questions I had in making my decision. Would highly recommend Audi Pensacola & very happy with our purchase.

Our visit to the Audi dealership in Pensacola was a plenty experience. Ernie went above and beyond to ensure we were taken care of. My wife loves her Christmas present,a new Q7!

Just bought my 4th Audi , I traded my A6 to an SQ5 and loving every minute of it. All thanks to Nathan and Kevin my Christmas came early. And always thanks to Rich and his service crew for an always excellent experience. Rich even installed my front plate for me. Best dealership ever!

I understand that having to drive 3 hours round trip to the dealership is on me, but I'm frustrated when I have to make 3 trips for a service that I scheduled weeks in advance. I dropped my vehicle off on Saturday at its scheduled time, but was told that they were so busy that I would have to come back on Monday to get it. It was inconvenient, but they let me borrow a loaner car. I went back two days later to pick it up and after driving 3 hours round trip again realized they forgot to reset the service warning. When I inquired how to reset it, I learned that I had to bring it back to the dealership AGAIN just to reset the service warning... So now I've wasted over 9 hours this week to have a scheduled service completed. I would take my vehicle to a different Audi dealer if there was another option. Forgetting something so simple makes me question what else they forgot during an $800 service. I don't know why I pay high prices for mediocre service... I honestly dread taking my vehicle there every 6 months because its always something and they obviously don't value my time...

My wife has been looking for a new car for several weeks, on Nov. 28 we stopped in and was greeted by Chris Deichert-salesman. She test drove a Q5, Chris was professional, VERY knowledgeable, and spent time showing what vehicles were available from dealers within their network. ( they did not have exactly what she wanted) Chris answered all of our questions and we felt absolutely no pressure at any time. This is what might make this review a little different. We did not buy an Audi, BUT it was in no way due to the way we were treated. My wife commented later, she hated not buying from him, he was so knowledgeable and just did a great job. It boiled down that my wife simply decided to go in a different direction. If you are looking at Audi for your next purchase, look up Chris you will not be disappointed.

Great service department!!!I didn't have an appointment, but I was able to drop my car off for service. After the car was repaired, they picked me up from home and got me in and out quickly.

I really appreciate the service that I received from Audi Pensacola. The service was fast and friendly.

Rich always provides 5 star service. I live in Fairhope and choose to drive to Pensacola for my service appointments instead of Mobile because of the consistent excellent service.

Brought my daughter's car here for oil change and tire rotation, got a service report back saying needs new brakes and rotors... They wanted $984 for this which to me seemed a little steep, so I took the car to my mechanic that works on my vehicles. Turns out it was a faulty brake sensor and the pads and rotors are in good condition. Cost for part was $20 and lunch for my mechanic. I can understand the sales pitch but sell me something I actually need instead of a service that costs more and is unnecessary. Definitely wii not be returning and do not recommend.

Absolutely the easiest car buying experience I’ve ever had. Chris was very knowledgeable and helpful. They gave me a better deal than I could find within 250 miles from me.

Absolutely the easiest car buying experience I’ve ever had. Chris was very knowledgeable and helpful. They gave me a better deal than I could find within 250 miles from me.

Fantastic experience which is why we went back to them for our 2nd vehicle. William is superb and made the process easy both times. He knows and loves the brand.

This was my 1st visit to the dealership since relocating to this area. They did a great job...very customer service friendly. I highly recommend this dealership 😊!

Great service and attention.

Great experience and very fast when I decided I wanted to buy my Q7! Nate was great!

The facility is centrally located, very clean, and easy to navigate. The entire staff is courteous and helpful, no matter the situation. Rich Lord is my Service Adviser, and provides care for my vehicle, and I am pleased with his advisory. I recommend this dealership highly.

Saw car on website. Made an appointment to take a test drive, told them I was an hour away. They call me the day before the appointment to confirm the appointment. Show up at the dealer to be informed that the car was shipped out yesterday (the day someone called me to confirm my appointment). Not that it had been sold already, but sent elsewhere. Oh, and the car that is no longer there is still listed on dealership's website as "On the Lot". Staff was apologetic and accommodating within their abilities, but considering I had an appointment and wasn't just showing up, it seems like it would have been common courtesy to call to say "hey we're shipping the car you were interested in elsewhere, so no need to come in from out of town

The sales experience from start to finish was extremely seamless, very efficient, and the sales representative was fantastic!

I had a bit of a rocky experience to start but Nate really turned it around for me. He was incredible and it was by far the easiest and most fun experience I’ve ever had buying a car (and I’ve bought quite a few). I also had the pleasure of dealing with Rich in service and I have nothing but good things to say. Highly recommend Nate in sales, Rich in service, and this dealership overall for all your Audi needs.

On October 29th I took my car in for oil change, and what I have learned from my experience is people cannot be trusted here period. I had 3 designer pairs of sunglass that were approximately $900 worth in my car, two in the glove box and one by the cup holder compartment that were missing after oil change. I reached out to the two of the managers and they said they will get back to me but still have not heard anything back till this day. Clearly, they are not taking their responsibility and getting back to their client. The workers have no reason to get in the car and dig into people stuff. Please think twice and watch out for your belongings if you choose to go here. This is very much unexpected from an Audi dealership that people working on my car stoled expensive stuff. This is extremely disappointing and rude of the managers for not getting back and solving the problem.

Everyone was very nice. The service didn't not take as long as I thought it would. There was no pressure or up selling. The dealership provided transportation so that I wasn't stranded their waiting on my car. Everything was a smooth as silk. Had my car serviced again this year, and again everything was great.

Great experience, Kayla was amazing, she worked hard to ensure we were happy with our purchase. We highly recommend her.

Work done and completed in due time Very good on communication

My experience at Audi of Pensacola's Service Depart was truly outstanding. They did exactly what they committed to do , when they said they would get it done, and in a cost effective manner. All of the Staff were very professional and the dealership is beautiful. My Service Advisor, Richard Lord, always goes over and above the call of duty to make sure that I am delighted with my service experience. This Service Department certainly makes me want to buy another Audi from them!

Absolutely the worst car service experiences I’ve had in my life. I bought a CPO Audi and due to poor management, I wasn’t able to take my new car home for 4days. As bad as that was I was more upset with the fact that the service center scratched the car during detailing and even left a dead bird in the front bumper. Additionally, after rectifying this issue I realized they never reset the service reminders in the car, which makes me think the oil change and inspection was never completed. I took the car back months later to get the oil changed and it took me 3 days to get it scheduled because the sales manager refuses to answer the phone or return my calls. After getting my car back from an oil change I notice 2 very deep scratches where the service tech was leaning over the front quarter panel. I’ve owned several different car brands and for a car company that Is supposed to be higher end, I am extremely disappointed. I would be willing to bet that Kia has better service.

I bought a 2018 q5 only to be contacted saying that there had been a $4k mistake on the contract. Needless to say, Audi was not interested in helping to make up the difference. I returned the q5 and voided the whole deal. $4k is a big mistake to make considering they wouldn't even waive the $800+ dealer fee to try and close the deal.

Nice location, impressive selection of luxury newest cars,truly if any one can effort to get an audi,a real car this is your place ,friendly sales associates ready to help you right at the door immediately

Wife and I bought a car from them a month ago and had the best car buying experience ever. No drama, no fuss, no pushy sales. We spent more time waiting for the paperwork than anything else. Which is a good thing. I will unquestionably take all my business to this dealership for the foreseeable future. Thx Kayla.

Richard, our service tech, gave us an accurate estimate of the time it would take to do the repairs. (Replace windshield). When we asked about options for replacing tinting we had on the previous window, he showed us a great option which we took him up on. He kept us notified of approaching finishing time as well. Other than their charging ports at the middle table not working, their WiFi did and we were happy waiting with our iPads.

Excellent as always. Professional service, staff, and Rich is the best! Picked my Q5 up from work, serviced it, brought it back in a timely manner, cleaned, sanitized, and vacuumed. Absolutely PERFECT customer service. Audi of Pensacola goes out of there way to ensure their customers are taken care of!

This post is about the Audi experience, and not about the dealer. My wife's car is coming off of lease in the next few months and I have been shopping for a new car for her. I drove the Q5 and it was alright. I was traveling to Austin, TX, so I took the opportunity to rent an A4 from Silvercar who is owned by Audi. They left me stranded at the airport, just took off. Since Audi's customer service is so horrible, we have scratched off Audi on our new car list.

man they got it together here.Had my tires rotated along with oil change. they washed the A6 had it looking nice! great service, Richard Lord was personable and very helpful. thanks guys be seeing you for my tires once I decide on the wheels

We recently purchased a used SUV from Pensacola Audi. Our sales rep was Ernesto "Ernie". He worked hard to ensure we were happy with our purchase. The facility was welcoming and well as the entire staff.

I rarely provide feedback beyond picking a rating box or in this case a star. I am making an exception due to the purely superb customer service I received from Rich. In this day and age, respect has taken a real hit and it isn't what it was when I was growing up. When respect is paramount, it is truly noteworthy. Link top-notch customer service with respect and you'll understand my experience with Rich. He always goes above and beyond making me think my last visit would be hard to beat, however he did it again. My wife was impressed as well and she was impressed on how fast we were met and sent on our way with a rental. It was waiting on us to basically get it and drive off. BTW, kudos to Greg (mechanic) for taking time to explain one of the indicators, much appreciated. Yes, it is true people buy Audis because they are excellent autos. Your service department brings the customers back. I'm an Audi driver for life.

I bought an Audi from this dealership. Hurricane Michael did paint damage and minor damage to the grill and front of the vehicle. I had the car repaired and painted by them. 1 year later the paint all chip off due to improperly preparation of the surfaces. They refused to stand behind a 1 year old paint job. Very disappointing and I will not be back.

Well, it started when we just came in to browse and discovered that my hubby's Tesla had been splattered with wet road paint. Ernie went over and above and took the car through their car wash and then had it pressure washed up in the wheel wells. We only browsed that day as we needed to get home and do some hand cleaning. But, his attention got us to return and purchase a vehicle. Great experience all the way around. Highly recommend. (Now I have to figure out all the bells and whistles - and they help with that as well)

Drive in service. Went over the simple oil change and recommended wiper blade replacements. Luxurious lounge. I was ma’amed often. 115k on my Audi A4. Rich was the service manager. Overall highly recommended!

They took excellent care of me purchasing a car from out if state. the car was perfect! sales and service department were very nice and helpful!!

These people are very nice and very fair. I usually work with Rich Lord in services cue who is a total gentleman

I ALWAYS GET THE BEST SERVICE, FRIENDLY AND HELPFUL REPS, QUALITY PRODUCTS.

Excellent service from everyone.

Always a good customer service, thks

Always the BEST service! Once again, Rich Lord took very good care of my vehicle and scheduled it to make it very convenient around my schedule.

Audi Pensacola made my car shopping experience the best one yet! Kayla, experience guide, and Jimmy, GM, made the process so clean and easy. I totaled my previous car two weeks ago, and I was in the market for a newer specific make and model. With their guidance and resources, they were able to find me the perfect car within the Sonic Automotive family. I was sold on the Sonic buying experience. Thank you Kayla and Jimmy for my beautiful new car and the best car buying experience you could ever have!

We worked with Chris Deichert and he is highly professional, friendly, and an extremely skilled salesperson! Didn't miss a beat; kept in constant contact with us, listened to our concerns, and made our dream come true! Thank you for the new Q3!

Rich is a wonderful asset to Audi. He is a pleasure to work with.

excellent staff. knowledgeable and experienced. led me through the purchase process quickly and efficiently. if your in the market for an audi its the place to go

Audi Pensacola made my car shopping experience the best one yet! Kayla, experience guide, and Jimmy, GM, made the process so clean and easy. I totaled my previous car two weeks ago, and I was in the market for a newer specific make and model. With their guidance and resources, they were able to find me the perfect car within the Sonic Automotive family. I was sold on the Sonic buying experience. Thank you Kayla and Jimmy for my beautiful new car and the best car buying experience you could ever have!

Great job! Thanks!

I have had 3 different experiences with SONIC dealerships. The first, BMW of Nashville, charged me over $4000 to replace the battery and power cable on a BMW 335d. They claimed that the trunk had been wet and that caused a short, even though the trunk had clearly never been wet. Later when BMW issued a recall, I was able to apply for a refund. They issued me $2500 instead of the entire amount, with no explanation as to why. The second, the Infiniti that I purchased in Pensacola. Despite many emails back and forth regarding the price and taxes in the state of TN, including one showing exactly how much the taxes would be, they underpaid the taxes by $600 and claimed that FL law prevented them from paying more than FL rates. They claimed that they were unaware of this issue, yet also stated that I had signed a form absolving them from any responsibility. The third, Audi of Nashville, refused to accept a cashier's check from my finance company, even though they were offering financing at a higher rate with same exact company. I have learned my lesson. If you deal with these people, be very careful.

Rich Lord provided courteous, efficient service... appointment time as requested... I was kept informed of service progress by text... overall, a great experience.

William made my dream car come true!! Long story short, its the best car-buying experience yet - ask for William! It was an easy, time-efficient, and stress-free purchase especially during the pandemic situation. Loved the whole new car buying experience and will definitely recommend Audi to all!

Audi Pensacola is a FIRST CLASS Facility! Bothe the Sales & Service folks will make sure you are taken care of properly.

Great customer service. Appreciate the flexibility with drop off and pickup. Great communication throughout.

Great service! Awesome deals!

When I dropped my car in service I had mentioned all the issue with car. The issue with the noise coming from center of the car was not fixed. When I went to drop my car I was interested in trading my q7 to sq7 so I asked if sales representative (Kayla) if I could get out of the lease early, and she said she will let me know. I was in hurry so I left the dealership and told her to email or text me the info bcoz I was getting late and she didn’t reply that day so I text her next day that she didn’t send me any numbers and she told me she was busy so she couldn’t send me but she will send me the next day never heard anything back from her ever again. If you’re not interested in selling the car why would I bother you. I’ll get some other car.

Kayla was a pleasure to work with. I got what I wanted for my trade and the process was so much faster than any other dealership I've done business with prior. Love my Q5!!

Audi of Pensacola is always such a pleasant service experience, and Rich Lord is top notch. I always ask for him and I know whenever I call with a question, he’s going to give me the best information. He is 150% helpful.

The service is great. Before 2017 there wasn't any local Audi dealers to me. Now my A3 gets taken care of with all my service needs. When my next one comes up,itll be purchased right here.

Quick and easy visit. Level of service expected from a a high-end service department.

Purchased my vehicle from Audi Pensacola. Experience was easy and I am very happy with my vehicle. Service is easy to schedule and everyone is helpful.

My experience was great. Christina is wonderful. Very helpful, personable and kind. What an asset she is to your company and brand! Very quick service and clean facility. Will be back in 10,000 miles. Thank you for representing the brand so well. Much love!

Audi Pensacola has always provided excellent service. Our Q7 is our second purchase from Audi Pensacola. We love the cars; however, the sales and service department at this facility are exceptional which is why we came back. Ernie went out of his way to assist us. Thank you!

We have nothing but great things to say about Audi of Pensacola. William and all the staff involved were awesome to work with. We drove 5 hours (10 hours round trip) to make this purchase and would do it again because we are that satisfied with our experience. Very refreshing to find a dealer that is honest and centered on customer service. If you are considering a new or used vehicle I can’t recommend them enough based on our experience.

Audi Pensacola had the vehicle of our dreams. Ernie was the best automobile salesman I have ever dealt with. He was pleasant, courteous and handles himself well. The dealership was clean and eye catching. I enjoyed the large TV in the waiting area. Purchasing our dream vehicle was quick and easy. My best experience at an automotive dealership!

I never, ever thought I would have the best car buying experience at an Audi dealership. William went above and behind to get me the truck I wanted when multiple other dealerships either told me it wasn’t possible or lied/wasted my time. Audi was honest, quick, and made due on every promise they made. THANK YOU William and thank you Audi Pensacola!

Excellent service. Great staff, fast service!

The service department has done an amazing job for me.

Whatever they are paying Rich, service rep, they need to double it immediately. Not only did he hook me up with a great loaner, he kept me updated as parts were ordered and service was being completed. Facilities are top of the line, cleanliness a top priority and the people are genuinely nice and attentive. We are about to start looking at a 2021 Audi and we will bring it back to Rich for all planned service. Great job!

Easily the easiest car buying experience ever. I started talking to William around 11 that morning, he had a quote to me by 12:30, and I was on the road too pick it up by two. Everything was ready when I got there, all I had to do was sign. I highly recommend Audi of Pensacola and I very highly recommend William.

Easily the easiest car buying experience ever. I started talking to William around 11 that morning, he had a quote to me by 12:30, and I was on the road to pick it up by two. Everything was ready when I got there, all I had to do was sign. I highly recommend Audi Pensacola and I very highly recommend William.

Audi Pensacola is great. Took my 2016 A3 at the appointed time. Quickly troubleshot my problem (needed a new battery) and fixed it quickly. They also did my 48k service. Rich Lord is a professional. Thank you

Everyone is so accommodating , professional and such a comfortable environment .

Ernie is fast and friendly.

Bought a used Audi at noon but they didn’t want us to take it until they ran it through mechanics and detail. Finally by 4:45pm the next day- we were told it’s in detail and almost done. When we picked up the car- they had taken the ‘family’ stickers off the window and threw water on the car- it definitely was NOT detailed. Large tar spots were still visible, the food stains I pointed out the previous day still in car- seats not wiped down- when I got home dawn soap took everything off. They lost my trust for sure. I don’t even know if they changed the oil as I got no paperwork.

Service was good and communication through the process was spot on.

It was a fairly quick transaction and they did a good job setting everything up before I got there. The only problem is they tacked on a $1000 paint protection add-on that sounded like it was something they were including. I didn't notice until I went back through the numbers again. That's partially on me for not double checking things, but also on them for just adding it on when I never asked.

LOVE taking my Audi there - they fix everything right the first time and everyone is very attentive and friendly. I won't go anywhere else. They did a terrific job today. Shout out to Rich my fave person there.

Bought a used 2008 BMW Z4 from them. No haggle sale, a long distance buy so trusting the salesperson was key. The delivery shipment to us in KY was delayed by Audi Pensacola to fix things that they could easily have passed off on a ‘no warranty, as is’ car. Kudos to them for that. Some post delivery issues have been worked out amicably. The car meets my expectations and Audi Pensacola went beyond my expectation in their service. Thank you Travis.

Scary smooth experience, in the best way possible! I have more car buys under my belt at age 65 than I probably should (maybe 20 or so..) and this one was the best ever. William Nichols was my contact for the ENTIRE process (how is that even possible?). I traded a pristine 2019 A5 Sportback Prestige that I bought new 8 months ago for a new (leftover) 2019 RS5. I cold called (and luckily got William) late in the day on Tuesday and told him what I was interested in trying to work out as a deal trading cars. (I am 5 hours away from Pensacola so William is taking me at my word, along with 4-5 iphone driveway pictures regarding my car) He got back to me in an hour and the counter offer they presented was a very fair deal, that I accepted. William did all of the paperwork during the next 3 days. We drove up and met him Saturday morning of the same week and literally were out the door in 45 minutes. That even includes a delay that was caused by a time zone wait for the Audi Financial final docs to arrive that morning. There was never any hint of upselling, or any games being played. The entire process was totally professional and smooth. My wife was prepped for the usual 4 hour head beating that we are used to, and we were simply blown away by the total lack of drama this car buy had. William is a long term, multiple Audi owner, to boot. I would buy from him again in a heartbeat. GREAT EXPERIENCE. (And a really good deal on my car). 5 stars!

Bought a used Q5 that they just received in a couple days prior. So after purchasing they kept it all day and ALL day the next day so it can go through mechanics and then detail. Which we were so excited to see it all cleaned up. WELL- We picked it up at 5pm and the detail consisted of just removing the stickers on the back window and throwing water on the car. The seats weren’t wiped down, chocolate was still on the interior roof which we specifically asked they remove. Big tar splash was still on bottom drivers side that I got off easy with DAWN dish soap- A cracked fog light that I swear wasn’t like that. So I have NO idea what they did to the car after we purchased it- My guess is they exchanged good parts for bad since we declined the $2872 bumper to bumper warranty. They have lost my trust!

Staff and service are always exceptional.

Rich Lord and his team at Pensacola Audi always takes care of me and my vehicles in a fair and honest way!!! Great work!!

Submitted online request to purchase a vehicle. Received a text an automated message back from Matthew Koenigsberg if it is ok to communicate with me via text. I have replied with "yes". 2 hours later...nothing. So I have replied again, this time with my outlined purchase intend. Another 2 hours later...nothing. Gave it another hour and sent another message....nothing back. So I have decided to call another sales rep (Deandre) who answered my questions right away. Suggestion for Matthew: Get a different job if you can't sell a car to a client who comes to you without you doing any leg work. Suggestion for Audi Pensacola: Get Matthew's job to someone else.

Another 10,000 miles, another routine service at Audi Pensacola. As always, Rich and the team took great care of our car and our family. Even when a last minute emergency came up, the team at Audi Pensacola understood and accommodated us. Truly outstanding service once again.

Nate is top notch, if you need a car this is the place and he is the guy! After several poor experiences at other dealerships my daughter and I went to Audi to look at 2 cars. It is worth noting that at this point we were wary and tired of same old tactics. To our delight Nate made us comfortable right away! There was no hard sell or condescending talk as we had experienced so many times before. Nate was courteous, and spoke to us like we were people and not a commission. He actually helped us make a decision to buy a car that was less expensive than one of the cars we had come to see. He was honest and forthcoming letting us know that he thought the less expensive car would be the better car! We were sold right there and then. The service department is meticulous, the car was delivered to us detailed beautifully. Furthermore, Audi Pensacola stands by the cars they sell. We had a minor issue with the car we purchased and they were on top of it. Christina in the service department is wonderful! We are blown away by the folks at Audi and appreciate everything they did for us. We will be back!

Best experience I have ever had. I had a very difficult transaction but William and Rich went above and beyond for me. I happily got the car I wanted and they delivered her to me in Santa Rosa Beach. At the end we laughed because I finally got my car, so her name is Finally.

Great service and responsiveness

Kayla was very professional and friendly from the first phone call through delivery of our car. She did an excellent job.

I just bought this Q7 from out of state, and a safety light came on during my first drive. So I call the dealership and Rich squeezes me in without an appointment. Was courteous, professional, and understanding (with an Audi first timer). Covered under warranty, won’t cost me a penny. Can’t wait to continue this relationship for many, many years to come.

Rich at Audi Pensacola was so courteous and professional And handled my car extremely quickly and everything was perfect! Thanks again Richard! An update on how fantastic Rich was! He helped me with my windshield glass replacement and servicing recently and went beyond the call of duty! The local glass company in PC did not put in the correct glass and he was able to help me get the issue resolved quickly and painlessly! He is always so polite and helpful! Thanks again Rich!

Poor Quality

It was amazing, quick, easy, and very seamless!!! Great staffing! In all departments, I was in and out in less then 2 hours with my car in hand! Willam was amazing he financed and helped me get the car I was looking for! Amazing

Inventory more parts.My A6 Audi spends more time in repairs and towing then in my garage, poorest quality car I ever purchased,a real lemon Transmission locked up and took three weeks to repair..When you have an Audi best you have a spare car

I bought my wife a Lexus last Christmas and I promised my salesman “NATE THE GREAT” that we had such a great experience that we would do it again next Christmas. But we ended up having Christmas in July when my daughter just had to have a 2020 Kia Optima that had just come in. I actually texted him on a Sunday nite about it, and he answered. So I did the online app, and 930 Monday morning he was getting the car ready for her to pick up! This time we all had to wear masks but it will definitely will make the fondest memories of this time of her life. Pensacola Audi is the place yall! ....and we’ll be back...!

They went out of their way to find me the car I was looking for, even had it sent from another dealership! The wait was a little bit longer than I had expected, but my salesperson Ernie kept me informed every step of the way. He even accommodated around my busy work schedule to make it happen. Thank you Audi Pensacola! My S5 Cabriolet is everything I expected and then some! 👍❤️

Audi Dealership was excellent

So I got my car from here less than a week later my car completely broke down and was not safe to drive! I brought my car for 16000 out right cash and cant believe I had to take that much of a loss. They are "fixing" my car but its been almost a week and still no car and I'm pretty sure I'm going to have pay for it to get fixed. My point of this story is what ever you do dont buy a used car from here!! LISTEN TO ME!! DO NOT DO IT!! RUN FAST ! I wish i had someone to tell me this but I didn't! Stay away yall! Everything that glitters is not gold!

Probably the best dealership I’ve worked with yet. My girlfriend and I were on a 2,300 mile round trip road trip and a sensor went bad on my engine which made the car go into a safe mode and not shift above 4,000RPMS; it became a total snail and absolutely sucked to drive up and down mountains/hills. On our ride down south I tried calling 5 different dealerships who basically said “we don’t have that part and we don’t have availability to do emergency service.” And hung up. I called Audi of Pensacola and talked to Rich Lord in service and he was more than happy to take in my car to check it out; he told me that a lot of dealers want to turn away customers that they think they will only see once but he wants to help out anyone he can and I appreciate him a lot for that. The sensor problem turned out to be a little more technical than just replace the sensor but Rich was determined to not put our road trip in a bind and ended up getting the issue repaired before we had to leave Gulf Shores. I can’t thank Audi of Pensacola and Rich enough for taking my car in when no one else did, and then working hard to make sure things would be fixed in time. 10/10 would definitely recommend this dealership.

Got a 2019 Jeep Wrangler unlimited Sport S from Audi Pensacola drove in from Baton Rouge everyone was very helpful our salesman Chris was great would recommend them to all my family and friends

The experience provided by this dealership is second to none. Servicing my vehicle here is quick, simple and pleasant!

This was the best experience I’ve had buying a car. Ernie was quick to get everything handled over the phone fast! Within a few hours car was delivered to my home! I highly recommend this dealership!

Great staff. Easy to work with

Nate was professional and no typical salesman persona. Helpful and to the point. Nice work!

Thank you Rich! Really appreciate your excellent customer service!

Excellent service ... knowledgeable and honest techs. I felt like I was given an honest assessment and only services needed were recommended.

Quick and reliable service

From start to finish the car shopping / buying experience was stressless @audiofpensacola very comfortable showroom floor and waiting area. Called ahead & spoke w Chris who had everything ready when we arrived . Once we decided on which certified preowned car we wanted , Chris got everything done that was on our check off list. Chris is professional, at the same time personable. I highly recommend shopping with Chris & Audi of Pensacola

Travis was extremely helpful during our move, and transport of our e-tron, to Pensacola. He definitely helped us in the transition; we will continue to patronize Audi Pensacola thanks to his politeness and aid.

Very good experience purchasing a vehicle from out of town. Car was as described!!!

I had a wonderful experience purchasing my 2017 Honda HR-V with Kayla here. Cars are nicely presented here, the dealership has an overall welcoming environment, and Kayla made the process super easy. I’m very happy with a car that I love and I feel like I got a good deal. Thank you, Audi Pensacola!

Very professional and easy to buy a car from

Brought my car in due the air conditioning not working properly. I was quoted $2,700.00 to replace a A/C compressor, A/C valve, 3 rings, and 7 hours worth of labor. I declined due to feeling like the work needed to be done was grossly over priced. Sure enough all the parts necessary together were only $57. The total labor, plus A/C recharge took 25 minutes total to repair. I'm all for fair labor and a fair price quote, but that was extremely ridiculous. Charging a customer extremely inflated part prices on parts is wrong. I can't help but to feel like your purposely dragging out the labor to maximize profit. I love my A7 and I have no problem maintaining the maintenance and repairs on it when necessary. Certain issues I'm now reluctant to take my car to this dealership. I would honestly recommend customers recieve other service quotes from other repair shops outside of Audi Pensacola.

I recently purchased a pre-owned Audi from William. He provided a true “dealership” experience by promptly answering my questions (honestly) and he very quickly gained my trust. We were able to handle most of the transaction on the phone and through email and texts. The car was a surprise for my wife, and the dealership went above and beyond helping me to stage this. William even had the car sitting in the showroom with a big red bow on top! They wasted zero of my time and put no pressure on me whatsoever. Compared to other places I shopped they were a cut above, and are the kind of people I like to do business with. When I showed up to pick up the car it took about 10 minutes to do the paperwork and I was done. This included the financing which was the same rate as my local credit union. There is nothing negative to say about this place, so they get ⭐️⭐️⭐️⭐️⭐️.

Pleasantly surprised with the service and attention to detail. Purchased a car out of state and every single detail has been placed as a priority at Audi of Pensacola. No gimmicks, waste of time, or them trying to replace parts that don’t need servicing.

Very friendly staff and Richard Lord is the best

Christina did an outstanding job keeping me informed about my vehicles service

I have my car serviced at this location and highly recommend. They offer Shuttle Service within a certain milage range which is extremely convenient. They also offer loaner cars as well, but you must plan in advance. My service Tech, Richard Lorde is so professional and goes above and beyond to take care of everyone.

In route to my destination and my air completely goes out in 90+ degree weather. I called the local Audi dealership but they didn't have any appointments. She recommended I call Rich @ Pensacola Audi. 50 mile drive but WELL worth it. Excpetional service from the time I arrived. The service process was flawless even down to how they render the estimates, etc. Waiting area was more than accomodating by way of spacious seating so you can handle your business while you wait. Worked great for me! Rich and Audi Pensacola hands down are a great dealership for servicing your car! Thanks so much ! Steph ATL

Ran into issues with 2013 TDI while on vacation in Northwest Florida. Showed up at dealership first thing in the AM concerned that we weren’t going to be able to get home with error message for AdBlue. The team had me in and out in 2.5 hours and back on the road with a new pump they had in inventory. Stellar service all around.

Kayla is awesome. I would recommend that you go see her if you’re in the market for a new vehicle.

Great time working with Audi Pensacola’s service center. Christina and the team we’re extremely professional and helpful. Service was quick and reasonably priced.

Kayla is awesome! I visited this place, and it was the best car shopping experience I've had. Kayla was professional and eager to show off the cars, but not pushy. She was very knowledgeable and easy to shop with. I'll be back soon.

Was not pleased that I was not informed earlier that there was a mileage limitation on the maintenance agreement that was paid for previously and had to pay for the service again. Was not pleased that when I purchased vehicle from you that I wasn't informed that there was a prepurchased maintenance contract on it, didn't find out about it till a year later, which by then I had put 25,000 miles on it. Was really surprised to see employee's not wearing masks.

The experience was excellent. Start to finish they made it a very smooth process and we're very genuine in their actions.

Happy with the time it took for repairs...I was also provided with a loaner car while repairs were being done. Not having to worry about a rental was definitely a plus!

Brought in my new Q5 for the standard 20k mile checkup and oil change. Easily the most expensive oil change I’ve ever had for not exceptional service. Definitely do not bring you Audi here for an oil change / checkup

Not happy with my experience at this dealership. They are very wishy washy and not trustworthy on their word. Will never be dealing with a sonic dealership ever again.

My car had a terrible oil leak. Audi of Tallahassee was able to repair everything and cleaned my engine of the oil that had spilled everywhere. I had excellent service. Christine at the front desk was very helpful and polite. The service was fast and easy and I was able to get my car back in a few hours.

Really nice experience. Ernie was amazing!

went in with issue of water draining into cabin on passenger side and they were able to figure out the issue and fix it the next day

Excellent experience with hard working ladies and gentlemen. The Audi personal made my car buying experience wonderful.

Car buying made easy! I love it!!! In and out with my new Q

I’ll give my service interaction 5 stars. Even with minimum staff due to the ‘Rona we were helped in a timely and professional manner. I voiced my concerns about my vehicle, and they were all addressed/solved. The estimated service time was spot on. I was even granted a courtesy vehicle for the day on short notice to take my wife on a date as it was her birthday.

Experience was so bad that I am seriously considering a getting a different car brand. Be prepared to wait for at least 3 hours if you need any type of service and that is with an appointment. This happened to me multiple times. Most recent visit they recommended repairs as a result of “messy oil” changes in which I have only taken my car to Audi for. They quoted $3800 in repairs for something that they should have noticed 3 months ago during my service visit. Rich Lorde apologized and agreed. Makes me think that my car was never properly serviced. Latest visit I had to return because they left a piece off of my car. Luckily I felt my car shake as a result. I can go on with the issues that I had with the service department but to sum it up, this is the worst dealership I have ever visited.

Experience was so bad that I am seriously considering a getting a different car brand. Be prepared to wait for at least 3 hours if you need any type of service and that is with an appointment. This happened to me multiple times. Most recent visit they recommended repairs as a result of “messy oil” changes in which I have only taken my car to Audi for. They quoted $3800 in repairs for something that they should have noticed 3 months ago during my service visit. Rich Lorde apologized and agreed. Makes me think that my car was never properly serviced. Latest visit I had to return because they left a piece off of my car. Luckily I felt my car shake as a result. I can go on with the issues that I had with the service department but to sum it up, this is the worst dealership I have ever visited.

Our salesman Nick Mason was very good and made it all smooth and pleasant..We bought the car that we came for and we traded ours in for a very fair deal. It took less then two hours there before we drove off with our new car! Thanks so much!

I live in Texas and was lucky to work with a gentleman by the name of Ernie. This guy has been probably the best customer service experience I've gotten from anyone ever! He has gone above and beyond throughout the buying process and then after finding some damage after delivery and some issues our registration up to 2 months after the sale this guy has been so responsive and helpful!! Such a great experience Thank you very much!!

We purchases a new Audi on May 30! Ernie Martinez was our salesman! Ernie was extremely helpful and knowledgeable. He continues to be available to us to answer any questions we may have. We give Ernie a huge thank you and a five star review!

See Rich in the service dept. He WILL take care of you!!!!!

I was visiting Destin from Atlanta and my Q7 got a flat tire. This model doesn't have a spare, so my vehicle had to be towed to Pensacola for repair. Not only did the service happen the same day, Rich was able to have my vehicle returned to me in Destin the following day! It was such a relief not to have to figure out a way to drive the hour and a half to Pensacola from Destin. This service was definitely above and beyond and very much appreciated!

Nate was very helpful in getting exactly the car I wanted a Q5 plugin hybrid. And shepherded me through the first couple days of questions after I brought it home. I LOVE my car. It has such zip when needed and I've gone 190 miles hardly using any gas at all.

I would definitely recommend Audi Pensacola. My husband and I had a great experience. I love my new Audi A3. Nick was very helpful and professional.

I had been looking for a low mile LS430 for a while. I saw it while driving by Audi of Pensacola. I pulled in to look it over, the car was exactly what I had been searching for. The dealership was very neat and clean, the staff was friendly, answered all my questions and in no time we had worked up a deal we could agree on. Audi of Pensacola was a very quick and pleasant buying experience. Good coffee too.

excellent staffs and services

Very nice service department and nice facility. Low pressure salesmen too...I would’ve bought my car here if they had had it in stock when I was looking.

My experience was quick and easy. I had to wait for the vehicle about a week, but that was because Kayla did her homework and found the perfect car!

The customer service at Audi Pensacola is the best I’ve had a long time. I purchased a preowned BMW 528i and the experience was great. I found the car on Autotrader.com and called in and spoke with Rep. Nalorin who kept in touch answering all of my questions as I was traveling 3 hrs. from another state to make the purchase. Nalorin scheduled an appointment for my aunt who was local to come and test drive the car for me. Once, my aunt was so pleased with Sales Rep. Ernie’s customer service that she had nothing but good things to say about him and how clean and nice the car was. I purchased the car and had a minor concern and was able to call and receive the same attention with my concern as I did before I made the purchase. Manager Travis resolved my issue and in return secured a customer for a long time to come. Thank you Audi Pensacola for the wonderful experience. Your team is the great thus far and exemplifies what the customer service experience should be. Way to go!!!

Bought Infiniti QX80 Service was excellent. In the past I have stressed over 3-4 hours with all the paperwork and going back and forth on price. This was the best experience ever. Chris was very professional and had me in and out of the dealership within one hour!!!

On the front end of the sale, everything went very smoothly and quickly. On the back end, after getting my money, I cannot say the same. Just little things like a second key, the valet key and an owner's manual, for the used Lexus that I purchased thru the dealer, have, evidently caused a problem because I was supposed to hear two days ago and haven't heard yet. It may be slightly premature to collect my review, but right now I would give a three out of five for lack of following thru.

I experienced the worse case of racism at Audi Pensacola. I was having my A5 serviced, and while I was waiting I walked around the show room and saw a 2020 A5 that caught my eye. My appointment was at 8:00am so the sales department had yet to arrive. I sat in the show room and one by one the Salesforce started to arrived and they all walked right passed me as I was seated in front of the big screen TV. Then as they left the morning sales meeting which was held in a room behind the big screen, they all walked right by me again. But here’s the bad part, two Caucasian customers were spoken to. As I left, I asked for the GM, when he approached me, he was one of the many who walked by and didn’t speak. I told him my story and all he could say was “ I guess we need to do a better job”. So if you are in the market for an Audi and aren’t Caucasian, I’d suggest you not shop at Audi Pensacola or any other Sonic Automotive store, because I did call Sonic’s Corporate office in Charlotte, NC and they seemed to not care at all.

Buying my car from Audi Pensacola has been a fantastic experience. Kayla Stewart was wonderful to work with- she made the experience low stress, low pressure and all around enjoyable. I love my 4.0 even more than I thought I would! Only regret is not buying this car sooner!

Earnest Martinez was an excellent sales associate. He was professional, personable, and knew the product line. I would definitely recommend him and Pensacola Audi. The rest of the staff was also helpful and efficient. We showed up with two trade-in cars to offer and left two hours later with a new Q-3.

I highly recommend Audi of Pensacola! I was greeted as soon as I walked in the door. William Nichols has a no frills, no pressure, no gimmicks approach. He knew his product and I cannot emphasize how important that is to a customer. He laid out all the options for the different vehicles and provided me with the information I needed to make an informed decision. A few days after I purchased my vehicle I returned to the dealership to drop off the spare keys for the vehicle I traded. William spent about an hour with me going over all of the features of my new Audi Q7. He even asked me to call him or stop by again if I had additional questions. Now that is customer service taken to the highest level! Best car buying experience ever!

What an amazing experience! I was greeted the moment I walked in the door. William Nichols is a true professional who has a frills, no pressure, no gimmicks approach. He really knew his product and I can’t tell you what a difference that makes. He just lays out the facts and provides useful information which helped me make a decision. A few days after I completed my purchase I returned to provide the spare keys for the vehicle I traded, and William spent about an hour with me showing me all of the features for my new Audi Q7! He told me to call him or stop back by if I had any additional questions! That is customer service on another level! I couldn’t be more satisfied. Best car buying experience ever!

Rich does a great job making sure my needs are taken care of and goes above and beyond.

Outstanding and trustworthy service!

If I tell you that my car buying experience yesterday took all of 45 minutes...walked in and walked out in 45 minutes. 3-4 hours later the car was on my driveway. Ernie...dude you are DA man!! Thank you! I know I'm a boss in my world but Audi of Pensacola just helped me level up!!! Living right and loving it!

Great service. Clean and friendly environment. Great product. Great spacing in facility. Highly recommend.

Our salesperson (Will) and this dealer and service dept have always been great for is to deal with and in taking care of us as customers! Thank you Will and the entire team at Audi Pensacola!

Friendly staff and very good experience! This location never disappoints me. So pleased that I purchased here and utilize this group to assist with my service needs!

What an amazing experience! Richard is an absolute professional and truly took the time to listen to all my needs. His team took care of every detail of my service requests and my vehicle was returned back to me better than I brought it to them. I highly appreciate and recommend Richard and his team at Audi. Thank you guys for taking care of my wife’s A6!

My husband and I had the best experience buying a new car with the no contact and home delivery process! It was very convenient and we received the car the same day! Great staff, highly recommend!

Wonderful experience! Stress free car buying w/great service. Highly recommend.

Excellent service and attention to my vehicle. Audi Pensacola is a long drive to have our vehicle serviced, but Rich and the guys do a great job, make us feel like our vehicle is important to them and we have had nothing but good results from the work done there.

I was glad they were open during the COVID-19 pandemic. Staff was understandably limited, but very helpful. I was disappointed to find no beverages available, but that is definitely understandable as well. As always, very happy they washed my car before returning it to me.

I came to have my S5 serviced here and was beyond satisfied with the overall experience I had at Audi Pensacola. The service and sales staff are welcoming and friendly, and the Audi models they have in the showroom are beautiful! Rich, who is a Service Advisor there, was very knowledgeable and educated me on a lot of interesting facts on Audi and Volkswagen autos. He and the service team helped me understand a couple issues I was also having with the car, which was a huge plus for me. I highly recommend Audi Pensacola for the service experience and overall atmosphere there.

Drove from Fairhope to look at/test drive a Q7. My mom and I walked around the lot for a bit to browse at some of the cars. We then went inside and walked around the showroom and stood at the desk. NO ONE approached us to ask if we needed help or anything. Made us feel very uncomfortable and awkward. So we left. Guess they don’t need the business that bad.

Phenomenal service, attitude and result. Great experience all-around. Special shout-out to Rich!

Service dept Rich was an absolute angel We purchased a used car which had a lot of hiccups but Rich took care of them. He is knowledgeable, kind and went far beyond to make us feel comfortable. Audi Pensacola is fortunate to have him. Rich is worth his weight in gold and we could never thank him enough.

Getting my car serviced at Audi Pensacola is always easy and seamless. I made my appointment with ease, it took less time than anticipated, and my wait in the showroom even in these coronavirus times was pleasant. Thank you Rich and Audi Pensacola for another five star experience!

Great experience buying from Ernie. He delivered my A6 a long distance with no issues. He dropped it off wearing gloves and made the paperwork process very easy. Great job.

Best service experience ever! Going above and beyond to keep clients safe during this pandemic. Rich Lord is the best!

Consistently a Quality Service Department! With a customer first culture. Thank You Rich!

Great used car. Nate was great to deal with, very helpful. A true professional. I love the car!

I recently traveled to FL from NE and my car needed repairs. I can’t thank Rich enough for his expertise and professionalism! He coordinated with the NE dealership to complete the needed recall repairs and went above and beyond to arrange for my car to be picked up and delivered back to my location which was an hour away from Pensacola while the stay at home orders were still in effect!!

I recently traveled to FL from NE and my car needed repairs. I can?t thank Rich enough for his expertise and professionalism! He coordinated with the NE dealership to complete the needed recall repairs and went above and beyond to arrange for my car to be picked up and delivered back to my location which was an hour away from Pensacola while the stay at home orders were still in effect!!

Great service, very clean facility.......................

Awesome service experience on my Audi A-6 today. The staff was absolutely awesome. It was the best service experience I have ever experienced from an auto dealer. Thanks for an absolutely great experience today at Audi a Pensacola.

Yesterday, 14 April 2020, we purchased a college car for our son. From start to finish, our salesman Ernie was amazing! No pressure, very knowledgeable, NO BS, courteous and flexible. We will be buying another car soon for our other son and I will definitely head back there first.

Yesterday, 14 April 2020, we purchased a college car for our son. From start to finish, our salesman Ernie was amazing! No pressure, very knowledgeable, NO BS, courteous and flexible. We will be buying another car soon for our other son and I will definitely head back there first.

Service was outstanding and Richard went above and beyond to make the 5.5 hours I was there very comfortable. This was the closest Audi dealer/service department to where I live. With the customer and automotive service I received, I will not hesitate to return!

I saw a nice car as I was driving by. Stopped looked at it, very nice shape. The staff was friendly and helpful. Everything was very clean. Nice buying proccess very quick. I am happy with my new to me car.

Great service!! Clean facility and the service rep kept me informed during the whole process

I love how the car rides and the technology in it is outstanding!

Contact with dealership was warm and friendly from the initial phone call through the completion of the repairs made to my Audi A3. This was a pleasant experience for us and recommend them for their service department's customer service!

Took car for service. Even during this vulnerable time, Audi service was outstanding as usual!!

great experience, nice staff, really nice vehicles at great prices. Would definetly recommend.

One of the best dealers I have ever visited. The staff is friendly and knowledgeable. I have taken both of my Audi's to Pensacola Audi for repairs and the staff has always been able to find the cause of the problem. I have also bought genuine Audi parts from them at reasonable prices.

The service department provided me with an appointment on the date and time I asked for, which is much appreciated. The service performed covered two areas; one was routine maintenance and the other was a recall. All work was carried out within the time quoted. I would recommend this dealer.

My experience was great and easy. Rich was amazing and so understanding to my needs. I was able to add some last minute services with no problems and received a rental car at no cost. I will recommend this service department always.

My experience was great and easy. Rich was amazing and so understanding to my needs. I was able to add some last minute services with no problems and received a rental car at no cost. I will recommend this service department always.

They communicate clearly and concisely about what's going on with my vehicle. I know my car is going to be fixed right the first time. I love that they will provide you a loaner vehicle so you are not waiting on your car. Thank you Audi.

Rich is professional, knowledgeable and informative. Exemplary service by the Audi team! Thank you

The best car buying experience ever! No pressure, just honest and sincere facts and guidance. Ernie is wonderful and always able to be reached.

I arrived early for my service appointment but was greeted immediately by David, my service advisor. The service dept. went to work to diagnose the issue I had with my passenger seat. After determining the switch was defective, the problem was corrected on the spot, and I was on my way after only a couple of hours. A great job done quickly and professionally.

Very professional, very helpful. Facilities are well organized and pristine in all respects. Very good experience. *note* purchased a 2017 Audi Q7, 3 years earlier for my wife-that experience prompted me to order and buy this 2020, A7.

5 stars! Rich Lord is the best! Great showroom and waiting area!

Ernie(my salesman) was responsive and provided excellent customer service through the entire process of purchasing my new Audi.

Our experience at Audi was hands-down the best experience with buying a car. William Nichols was professional and provided all the information we requested plus more without any pressure to purchase. He helped locate a car that worked with our budget and came in on his off day to deliver it and go through setting up all the features. We are thrilled the dealership is in Pensacola and that factored into our decision to purchase an Audi. We look forward to many years ahead with Audi. Thanks William and all the staff at Audi Pensacola.

Everyone is so nice and very helpful!

Purchased our daughter a preowned Audi A4 for her 16th birthday. It was the easiest car purchase we have ever made! William was our salesman and he was excellent to work with! He even kept the car at the dealership for almost a week so we could surprise her on her birthday! I would highly recommend Audi Pensacola and William! Thank you for making car shopping so easy!!!

First class dealership with a beautiful showroom. We purchased a used BMW X3 that was serviced immaculately. The buying experience was so relaxed. No high pressure sales. Very professional customer service from the beginning of our inquiry to the end of our purchase. A big thanks to Tara and Steve. I would highly recommend this dealership. I just wish they were closer to South Walton where we live but it was well worth the drive!

My son's recent repair work on his A5 was handled professionally and courteously by the service department, and my recent purchase of an A6 CPO through the sales department the same... 5 Star Dealer that I would gladly recommend to my friends.

Would it really have hurt to have detailed the inside of our new to us car we bought this month? Once we realized that the buck stopped after the sale we will take our servicing of our vehicle elsewhere. Customer Service is lacking. Sometimes it really is the little things. And someone should really clean all the screws off the ground by the pickup bay. Tires are expensive.

From the moment we walked in we felt welcomed and were immediately attended to by our salesman Kayla Stewart. Unlike other dealerships salespersons, Kayla listened to our needs and desires and showed us comparable vehicles until we found the one I fell in love with but left without purchasing. Kayla and my husband worked secretively all the next day and about 5pm she drove my new Q5 Quattro up to my front door and a beautiful surprise from my hubby. She continued to make things a breeze by bringing all the paperwork to us so we didn’t have to drive back to Pensacola since we live in Crestview. The whole staff at Audi of Pensacola made our buying experience PHENOMENAL!

Incredible customer service!!! Ernie Martinez was amazing!!

I was recently at Audi Pensacola for an issue. David Travis fixed this and I got my convertible serviced while I was there! I ALWAYS receive excellent service and friendly staff at Audi Pensacola.

I purchased a new Audi 6 paid over $50,000 cash. Service after the sale was non existent had several questions after taking the car home, called salesman never returned three phone calls. I would never recommend this dealership. This is what happens when you are the only game in town and no competition

Recently bought a car here after her's was totaled by a kid running from a State Trooper. Idiot ! Looked at a lot of places and these people (Chris) were great. Found us what she wanted in Houston ,Tx. Handled everything a d made it a pleasure. Will go back to them!!

Everything went well and I will always take my Audi there .

My experience at this dealership Service Depart was truly outstanding. They did exactly what they committed to do , when they said they would get it done, and in a cost effective manner. All of the Staff were very professional and committed to exceeding my expectations. My Service Advisor, Richard Lord, always goes over and above the call of duty to make sure that I am delighted with my service experience. This Service Department certainly makes me want to buy another Audi from them!

Great customer service, Nate was my sales person and went over and above to help me with finalizing my purchase. Hannah was also great in handling the paperwork while Nate had to run a couple errands. Great group of people, highly recommend Audi!

Great dealership, we have bought two cars in the last three months and they were both great experiences. Steve and Ernesto are very nice and patient. The service department is also great, I would recommend this dealership a million percent.

We bought a 2008 Lexus RX 350 that was in mint condition and we were treated like we were buying a brand new Audi...which we are now considering! My salesman “Nate the Great was just awesome, as well as the rest of the TEAM! It was worth driving from Mobile to Pensacola & we are definitely doing it again next Christmas! The plan is already set in motion. PENSACOLA AUDI is the absolute best!

Very nice salesman, of course eager to help, we bought a Mitsubishi, mirage, nice little car runs and handles great. They did what we needed from them, great experience!

Always a great experience here. They go above to make things happen. All of the staff is very welcoming and nice. Definitely recommend them. Kayla was the best!! Thanks girl. 🥪

friendly and helpful staff

Professionalism, service of our vehicle and customer service is excellent.

Awesome place to work. Awesome people. Can’t find better customer service anywhere. I also was recently able to purchase a vehicle through Audi and the experience stands true. Most helpful people I could ever work with. #audifam #kaylacan was awesome as well.

Audi Pensacola was such a pleasure to deal with when leasing my new vehicle. My salesperson, Kayla, was very knowledgeable and went to great lengths to find all information I needed and assisted me with setup on the newer interface. She personally made sure that everything was taken care of and made an effort to make the process as easy and expedited as possible. I really appreciate the efforts of Kayla and Audi Pensacola in finalizing the lease of my new Audi Q8 Quattro, which I’m so pleased with and highly recommend them. Thanks, Audi Pensacola!

Audi Pensacola has been a pleasure to deal with. Rich is extremely attentive, friendly, helpful and kind! I'm not sure I would love dealing with the service department at Audi Pensacola if Rich were not there. He is definitely an asset to this dealership!

We are very pleased with the service we received at Audi. William is very knowledgeable our purchase was very smooth. Thank you for the hospitality.

We loved our experience with Chris at Audi of Pensacola! He was knowledgeable and went out of his way to make our buying experience as easy and stress free as possible. We decided a little late in the day to make our visit which caused several employees to have to stay late to finish our buying process and nobody seemed irritated or bothered by this. Everyone was great!

I am loving the comfortable ride and handling of my new Q5. I made the purchase this weekend, and Ernie, my sales manager, was incredible! Not only was it the easiest car buying experience I have ever had, Ernie was patience and eager to answer any question I had. There was no pressure to commit, and once I made the purchase, he took his time to set up my Bluetooth, go over the Audi MMI Navigation, the virtual cockpit, and all the other technology features. I definitely recommend Audi Pensacola to anyone looking for great service and knowledgeable experts!

Nate was our salesman and he made the process very easy. I would absolutely recommend buying from Nate and the Audi team. Everyone was amazing. From the negotiation process to closing the deal. The entire team made it very easy and smooth.

I was communicating with Pensacola Audi via email about a vehicle that I wanted to purchase and trade one of my trucks. After a few emails I was told that they do not negotiate and would give me a trade in value if I came to the lot and it would take about 20 minutes. I drove to Pensacola and after much longer than 20 minutes we still did not have a price. We finally decided to leave and they said they would text or call us with the price soon. The next day I still did not hear anything. I emailed Lorin Cole 2 or 3 more times and she was going to contact somebody about the issue and have them call me. They have my email, cell and home number and here we are about 24 hours after we first got to the lot and still no response . Is there a zero star on here? They claimed that this was going to be a great experience . Wow ! If this is their best what is a bad experience like there?

Ernie was awesome and super helpful. He made the process go very smoothly and got me out the door quickly. He knew I was coming from out of town and didn’t want to spend the whole day at the dealership. Thanks Audi Pensacola!

Audi in Pensacola is the worst at customer service. You can never get anyone to answer the phone, and once they do answer, they transfer you to someone else snd it just rings and ring. I guess you have to go in person just to make an appointment. I heard excellent things about Audi in Mobile so I called and they picked up on the 1st ring with awesome customer service and my appointment was made. My drive over will be worth it because I’m already impressed by their service. They even have a shuttle to take me to get lunch while I wait!!! Great job Audi Mobile!!

Recently bought at Chevy Silverado from Audi of Pensacola my sales person was Kayla who was great and really understanding. After much delay issues with my truck were resolved but i must say that review ratings are put well above customer satisfaction. Hindsight is always 20/20 and the statements made by managers of correcting a review before issues with my truck are taken care of was poor professionalism and shady at best one of the many reasons people find going to dealerships uncomfortable and very stressful. Word to the wise review every in and out about buying used cars from delearship so you can be prepared from the loops you will definitely go through. Pretty sure everyone has not had a bad experience like this but this is my recent dealership venture and will be better prepared next time around.

Recently bought at Chevy Silverado from Audi of Pensacola my sales person was Kayla who was great and really understanding. After much delay issues with my truck were resolved but i must say that review ratings are put well above customer satisfaction. Hindsight is always 20/20 and the statements made by managers of correcting a review before issues with my truck are taken care of was poor professionalism and shady at best one of the many reason people find going to dealerships uncomfortable and very stressful. Word to the wise review every in and out about buying used cars from delearship so you can be prepared from the loops you will definitely go through. Pretty sure everyone has not had a bad experience like this but this is my recent dealership venture and will be better prepared next time around. Had issues with the a/c the service department stated they sae nothing wrong aftrr the a/c went out again i took it to my mechanic and a leak was found. Only way this leak could have been over looked after having the truck for a week is that it really was not service just shot some refrigerant in and sent it on its way.

Rich and his team take the time to meet all of my needs. Easy transportation when I need it. Great team.

Awesome service! Highly recommend!

Service department was great

Great car representative helped in purchase of my vehicle. Management was wonderful and Gulf winds was on site so able to take care of business all on a Saturday. Thank you Audi of Pensacola!

Very happy with their service. They kept me informed about my car the entire time I was there. I felt well taken care of.

Audi Pensacola has been my 'Go To" dealer since they opened. When I moved to the area the closest Audi dealer was in Mobile. Made my day when I saw the billboard announcing their opening. Rich has been our service rep since day one and always does a great job. Keep up the good work.

Audi is top notch. I was treated very well with a recall on my TDI Q5. Ronnie & Rich were very professional. I was truly impressed with the kindness & “class” of all the Audi staff. Thank you.

Once again I experienced excellent service from Manager Travis,Nathan coming in on his off day to finalized my acquisition of my new A6 . I am really enjoying this car and the S5 that Nathan sold to me too.Very professional and I always feel welcome every time I stop by the dealership.Rich is the best person in the service department.Always going above and beyond.Thanks for all the team of Audi Pensacola! Keep up the great work!

Went in to purchase coolant due to a low level in our 2017 Audi. Rich Lord our service counselor became concerned due to a specific odor, and asked us if he could have one of their mechanics take a look at it. He had it checked and found that our water pump had a leak. Gave us a brand new Q5 as a loaner, until it was reparied. Excellent service.

Audi Pensacola is setting the standard in excellent customer service. I live an hour away and will never shop anywhere else. William made the car buying experience so simple and a joy. He is professional and knowledgeable about his job and the Audi brand. You are lucky to have such an asset on your team. He definitely turned my family into Audi fans for life. Thank you William!

I feel like we were lied to just to make a sale. I live in Panama City and we asked specifically, since we have no Audi, if they come pick up our car when it's due service and leave a loaner for use, as that is what BMW from Ft Walton Beach does. They said no, but we could get our free services done at VW since they are the parent company. Fair enough, we have a VW so no big deal. Well come to find out, that is NOT the case. You MUST take it to a Audi service department for your complimentary and/or paid service maintenance. Had I known this, I would NOT have even considered buying an Audi as I think it's a bit ridiculous to have to drive over 100 miles to get service done.

I drove all the way from fort Walton Beach. When I got there it took someone a while to come over there. Then they sent someone who wasn't even a salesman out there so he couldn't answer some questions.then when I got back from test driving the vehicle we went in side for a salesman to help. Then I put my information and he came back and was given and was like u need a cosigner or more money down. Then he came back and was like putting more money down isn't going to help. Then I made a phone call then came back in and give them the information to email a buyer's contract to the people I talk to. Then the salesman personally called them. When he came back they eventually sent it to them. Then he came back and was like u need to get with those people on the next step. I think he held me there till I wasn't able to make it to that place in time. The whole time there was some one else waiting and hoping it wouldn't work for me so he can get the truck. He left and the salesman Said he went to the bank to get a check. Big waste of my time

Make promise that they are unable to provide but good customer service skills and not willing to make deals to help the buyer but offer a deal for vehicle of no interest.

Better Customer Service, more honest in their information and standing by their products and making sure if their product doesn't live to the "certified" label they put on it, to make it right but providing a product that does.

Impeccable service! 5 stars all around.

ERNEST MARTINEZ was an awesome help through my buying process! Made it as easy to enjoy this beast of a truck! Big Thanks to the Audi team!

William was absolutely incredible from start to finish! I was looking for a very specific car and he found it (color and all!) Buying a car is usually a painful and stressful experience but he made it EASY and painless. He was very upfront and transparent through the whole process. I went into Audi not knowing what to expect and he more than exceeded my expectations! Amazing buying experience and I look forward to working with him again in the future!!

Needed some help getting AdBlue into my Q5 while traveling through Pensacola. Rich Lord, service advisor, was the nicest guy and got us fixed up and on our way!

Good coffee and snacks! lol David Travis gets the job done. everyone should drive an Audi!

Always a positive experience

Recently purchased as used car from Audi Pensacola after I was in a car accident and my previous car was totaled. I found a car I liked off the internet and emailed the sales team regarding the price and availability of the vechile. A specific question throughout the buying process was how many keys the car came with. I have emailed proof and messages from employees stating the car came with both factory keys.. having both keys is a huge deal for me. Throughout the buying process I received confirmation that the car came with 2 keys, and it even stated this fact on the keychain. Well push comes to shove after all the papers are signed and I’m about to get into my new car, my salesman states “well actually it looks like we only have one key”.. this is pretty upsetting and very disappointing when I specifically questioned how many keys this vechile comes with. He stated would check with the managers and they will figure something out. I have not received any feedback from the management regarding this. Yes, I understand all vechile a are sold “as-is” but do not advertise and tell customers that both keys are present all throughout the buying process and after all the papers are signed “ well sorry we only have one key”.. ANOTHER BOMSHELL, came today when I get pulled over regarding my car registration. During my purchase I decided to transfer my plate from my old car to my new used car, didn’t think it would be a big deal. Well after signed the papers my salesman states they had trouble transferring my plates and they would be able to take care of it the next business date since I purchased the car at 7pm and the DMV was closed. Not a big deal, received a temp plate and went on my way. Well today I get pulled over for regarding my expiring temp plate.. and I still have not received my new registration. I called my local DMV and they stated the vechile was still registered to my OLD car. 😡😡😡😡. There has been no communication throughout any of these issues from the dealership.. Not a call, message, or email. I am completely disappointed in the dealership and the whole “sonic automotive buying experience”

TRAVIS KISER A GREAT MANGER TO WORK WITH TOOK GOOD CARE OF ME EVEN AFTER THE SALE THANKS TRAVIS YOUR MY KIND OF PEOPLE.

We just bought our very first Audi S5 prestige. Nate helped us, he is amazing!! The first time we went to Audi they were about to close but he spent the time to talk to us about the car. We went back to test drive the Audi S5 after we test drove a Mercedes AMG E43. This dealership is amazing! Nate is amazing. He treated us as customers. He is not pushy, very understanding, very respectful. We decided to buy the car and we were in the dealership until 9:30pm, never did we feel unwelcome, never did we feel being hurried. We can’t recommend this dealership enough. One thing for sure, if we buy another AUDI, it will be from this dealership!! The easiest dealership experience we ever had. Nate was amazing salesperson to deal with and the sales manager we dealt with. Definitely see Nate if you visit Audi in Pensacola! We went to Cadillac dealership before coming to Audi and the treatment was simply Night and Day. Audi dealership and Sales person Nate for the win!!!

Went to look at a used, low mileage 2011 BMW at a great price, but after reviewing the service history that they did when they took the car in on a trade, I discovered on the report that their tech recommended a rear main oil seal (they initially said the car needed nothing). They offered to repair it for $2600 added to the price because they felt it wasn’t a required repair (even though their own tech recommended it).Last I checked, a leaking rear main seal is a big deal. Had I not asked about the service history, they would have never said anything, even though they already knew it was leaking. Kinda shady in my opinion.

Nathan was excellent!!! Highly recommend him if your in the market for an Audi.

Met William last night as he was show casing 5 of the 2018 Audi’s out at The Warf! Impressed with how knowledgable and personable he was! He has me wanting an Audi and I’ve been a loyal BMW owner for the last 15 years!! When I’m back in market for a car I’ll highly consider Audi as the product bc of its features and William for the customer focus he displayed!!

.

I wasn't planning on buying a car but it happened! The plan was to look around at several car dealerships before deciding on a new car and I was taking one for a test drive here before I knew it! By the end of the day I was driving my new car home. Everyone that helped me was very patient, informative, and friendly. This is by far the best car buying experience in have ever had!

Rich is the man. I drive from Mobile, AL for service, because people make the difference-

Purchased a brand new Audi Q7 Prestige in June 2017. Car has been back at least 7 times in less than a year. Dealership is very non responsive. Had the same experience when calling Sonic’s Corp office. Save yourself the headaches and buy something else. Can’t wait to get something else. We have never had a bad experience with a new car.

Brand new Audi Q7 prestige. Nothing but issues! Dealer is non responsive! Purchased in June 2017. Car has been to service department 7 times in less than a year. I even called Sonic’s corporate office and received the same type of “service”. Don’t make the same mistake we did!

After having a terrible experience almost buying a car at another dealership, I was thoroughly impressed with the customer service we received. The salesperson who helped us, Jonathan, didn't work on commission so he was not pushy when we were looking at the car we drove out to see. He was up front about pricing and buying information so we knew from the beginning what we were getting in to. My husband told me walking in that there was another vehicle he wanted to see before purchasing, but due to the great experience we bought the vehicle there on the spot. Thank you Audi Pensacola for a wonderful car buying experience for me, my husband, and my young son!

In for service - awesome - I’ll be back again - again impressive

Took our A5 in for service ( great job from Rich) and ended up purchasing a new TT with the help of Hannah. Great Audi guest experience.

By far, the purchase of my Audi in Pensacola, has been the most pleasant and easy buying experience I have ever had. William was extremely knowledgeable and patient with me as I learned, and still learn, all the bells and whistles of my new car. I would highly recommend purchasing a new or used vehicle from this dealership. If you want a courteous and knowledgeable sales person, I would recommend William!

Knew what I wanted and they made it a pretty easy process. Beautiful state of the art facility.

Went to buy a pre owned vehicle today for my daughter who is just starting to drive. I live about 4hours away. Emailed earlier in the week to find out if vehicle was still on the lot. It was and Friday at around 2pm , the vehicle was supposedly put on a 24 hour courtesy hold for me. This was done via email communication with my name since they would not take a deposit. Well en route today I get a phone call that the vehicle that supposedly had a hold placed on it yesterday afternoon was in fact sold in the AM yesterday. So in essence I had a hold on a car that wasn't there? How do you not keep up with your inventory? How do you sell a car to someone else, when I inquired about it first, offered to put a deposit to hold it, and was told to call back in the afternoon and place the courtesy hold based on when I could get there to purchase the vehicle. I am sure that some have a good experience at dealership but mine was not. It was poor communication and poor business all the way around. I will not recommend this dealership to anyone.

Went in for service on my 2014 TTs . Left with a new Very impressed with the dealership and the teamwork of the staff. Travis Kiser is the best. Highly recommend checking them out.

I loved this dealership. I didn't feel pressured and felt the salesman was extremely professional, well spoken and knowledgeable. We ultimately didn't buy the car as we thought the price was more than we wanted to pay. We tried to get them to come down a bit ($679) but were told the prices on the cars are set prices and they're not negotiable since the salesmen are salaried not commission based. However, just a few days later I got a notification from cars.com that the price was lowered lower than what we were originally offering. Oh well, if we're ever in the market again we might still give them a chance to make it up.

I came to this dealership looking to buy a Jeep Grand Cherokee. I got to the dealership and test drove the Jeep and everything seemed great until I went to park it and noticed that the check engine light was on. I asked the sales rep about it and he said the shop was aware of the light and had reset the code to see if it would happen again. The code was just for an Evap problem. This immediately turned me off because what dealership wouldn't just fix the problem as soon as they noticed it? To me it seemed like they tried to pass the buck on replacing the problem part. I also noticed that the key fob was dead and asked that the battery be replaced in it. If you guessed it was never replaced and the fob was dead when i went to remote start the Jeep you guessed correctly. During the time I was waiting for the part to come in for the dealership to fix the original error I got an alert that they dropped the price on the Jeep by 500$. I asked about this and they said it was meant to be removed and they couldn't do anything about it. Now I feel like they stole 500$ from me. I was initially attracted to this jeep because it was listed that it also had Navigation. When I drove the Jeep it did not have navigation. I asked what they could do and they said they were not responsible for inaccurate information on the website listing. So now I feel like I've had 1200$ stolen from me because they told me it would be 700$ at a Jeep place to have Nav added and that they wouldn't cover it. The sales rep was also not very responsive to messages and didn't keep me informed about the vehicle I was purchasing. I have to say I would not recommend this dealership unless you like headaches and a lot of excuses. I'd go spend my money literally at any other dealership to avoid these kinds of problems.

Doing what they can to help me out and get me on the road. .

Applied" for an appointment with the GM several times.(in person, twitter, Facebook) left my business card at the receptionist. Nobody ever answered me.That's very disappointing. I didn't come in as a potential buyer...maybe that is the reason.Just wanted to talk about a business suggestion.

My husband and I were there this weekend. We found a car we loved, agreed to pay the sticker price, completed all the paperwork, they ran our credit which was flawless and just when we thought they were going to hand us the keys, a manager, Travis Kiser, came out and told us that there had been a mistake on the sticker and we had to pay $3,000 more for the car. We had never been to Audi before and we will never go back. We drove across the street and bought a 2017 Lincoln MKZ. How can you trust a dealership that won't even honor their own sticker? Unbelievable.

Very thoughtful, professional & extremely kind establishment!!! Excellent customer service♡♡♡

Go to Audi Pensacola and experience their excellent service! HANNAH is fantastic! Buying a car was so easy because she found the exact car I wanted, handled every little hassle (paperwork, numbers, etc.), and had my car delivered, detailed and ready to go within ONE day! I didn't spend hours at the dealership. All I had to do was show up and sign then drive away in the exact vehicle I wanted (right down to the tech specs and color)!! Go to Audi Pensacola and ask for Hannah. She will take care of you personally with excellent customer service, and you will drive away happy!

Courteous staff. Fast service. Facility is modern and clean.

Abby was super friendly and not pushy at all. She knew a lot about the car and kept in contact with us without being unbearable. There weren't a lot of middle men and closed doors and it was a very pleasant experience. Will definitely come here for our next purchase.

We were so pleased with our experience here. Abby was so pleasant and fun to deal with. She offered lots of help and info, but we didn't feel pressured at all. She called us once after our initial visit and was just friendly. The day we bought the care she was really helpful and the upper management was friendly. We didn't have to go through a bunch of middle men and closed doors. It was the best experience we have had buying a car.

Bought my first Audi last week and would highly recommend not only these vehicles but the staff as well! Our sales associate Hannah was friendly, informative and made the experience great! The process was quick and efficient! If you go in ask for Hannah!

Visited Pensacola Audi today for first time since they opened. 3 hours later, I am the proud new owner of an A-4. The customer service was exemplary. Our sales rep, Robert Welborn, made the buying and test driving experience a great one. And the dealership itself is just beautiful inside. Highly recommended, loved the store, and can't praise the sales staff enough. Job well done guys!!!

A wonderful first visit to our awsome new dealership with a friend today! Was warmly greeted at the door by Hannah who demonstrated all the cool new tech on all the exciting new Audi models. A Winner! Thank you again Hannah for the wonderful conversation and info!

Great Vehicles.Great Staff.Great selection.Worth the trip.