This has been my worst car buying experience. I purchased a used Audi A6 from Brian. Within 3 days, the interior mirror had fallen off & when I brought this to his attention, it was my fault. Honestly, I take care of my belongings, so since I was able to put the mirror back on, I let it go & chose not to deal with Brian any further. The following week, the inspection light came on & the passenger mirror signal light needed repair. Ernesto, who is a Sales Manager agreed to cover the cost, as I’d just taken ownership of the car, & an appointment was made for the following week. Service switched on the inspection light, without an inspection, claiming that everything was fine (this is important). The following Saturday, before I could make the appointment to have the mirror signal repaired, the EPC & check engine lights came on & the car started hesitating during acceleration. Since it was after hours, I dropped my car off the following Monday & was told that a full diagnostic would be run & the engine issue would be repaired, as well as the mirror signal. I picked up the car the Friday of the same week & within an hour of me picking the car up, on my way to sing at a graduation, the interior mirror was hanging again. I contact Ernesto, as he was the kindest person I’d dealt with & he told me to bring the car back the next morning & take a loaner. I took the loaner & picked my car up the following Monday—mirror & engine issue were both corrected. On Wednesday evening, after leaving Bible Study with my daughter, the engine issue resurfaced & the lights were on again. I dropped the car off the following morning & took the same loaner I’d previously had. 6 days later, on a Thursday, I contacted the lender to figure out my options because at this point, I didn’t trust the repairs, nor the Audi dealership stating the repairs had been completed. I was told I could request a clean trade & attempted to contact Ernesto, but he was out that day, so I was put in contact with Sales Experience Guide, Nathan Schipper (his title is important) who told me to come in & that they want to get me in something better & reliable (his words, please pull the call to verify). I went in with a witness & Nathan’s tone & demeanor changed upon our arrival. He was aggressive & argumentative when I mentioned the word “LEMON” & went back & forth with me, walking off & coming back, arguing with me, with a raised voice the entire time. When i requested to speak with the general manager, he told me he was the manager & to get out or he’d call the police. Noting his attitude & lack of customer satisfaction skills, I found an employee who verified that the GM is Jimmy & that he would call me when he returned from lunch. Jimmy called & stated that the car was not having any issues, but that they would like to drive it for 50 miles to see if the issue arises again. This was Thursday. I received a call on Tuesday, May 30th at about 12 noon, stating that my car was ready. I picked it up at 1:30, noted on the receipt that they were unable to note any issues after driving the car for 100 miles, & drove the car 7 mies away from the dealership to my place of employment. I left work at 5, drove to a restaurant about 5 miles away, & when I left the restaurant at approximately 6:35, the engine hesitated as I was pulling into traffic & the EPC light came on AGAIN. I called Jimmy & sent him an email with my concerns, as it is after hours. I had no idea that this process would be so stressful; who would think purchasing a luxury vehicle, used or not, would cause so much grief?

nick laino was awesome and helped find the perfect car for me the same day i was in!! i highly recommend audi pensacola. you won’t be disappointed!

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I had a great experience buying my new Q5 from Audi Pensacola. I worked with Brian to buy my new vehicle and trade in my old one. He was really easy to work with, very professional, extremely knowledgeable and he was not pushy. He knows his product and he helped me make the best decision of vehicle that would fit my lifestyle. I HIGHLY recommend Audi Pensacola and specifically, working with Brian as my salesman.

Brian and the rest of the team that worked with us were awesome! Best buying experience I have ever had!

Best car buying experience I have ever had! Brian was amazing along with the rest of the team that worked with us!!

Everyone was great, especially Nate, Ernie, and Mason. This was my best car buying experience ever! Process was easy and the team went above and beyond to get me the best deal possible. I would highly recommend Audi of Pensacola to all my friends!

Have used Audi Pensacola for years and always please with attention to detail, friendliness and ease of scheduling.

Once again, Jake and the Pensacola Audi service crew, knocked it outta the park! All set for my road trip with complete confidence in my Audi! Thanks Audi of Pensacola!!!

The customer service is excellent. Specifically, In the service department, Matt was such a delight. I have a chronic condition and my car needed to be seen. He made my wait easy for me, I never felt without while my car was there. I will always request he be involved with the health of my Audi. My car needed so much-maintenance, recall, and a repair. Thank you so much Matt.

Very good. 10/10 :)

I felt good about the price of my car and the trade value. All staff were friendly and helpful. I worked with Kevin and he was excellent throughout the process. Any questions I had were all handled to my satisfaction. I would buy here again.

Great visit, smooth and easy service process. Jake was a big help keeping me up to date on my vehicle and giving advice on what to expect from my high mileage car. Would highly recommend this shop for anyone looking to service their Audi. Truly great staff here.

Kevin with Audi was an absolute delight to work with. I wasn’t for sure set on trading my A3 in but Kevin made it an easy process and got me what I wanted. I upgraded to a Q5 and couldn’t be happier. Love Audi in Pensacola, everyone is so friendly and helpful! Thanks again, Kevin Enfinger!!

If you have an Audi and it needs to be taken care of Audi Pensacola will surely be the place for you ..they have a business filled with well respectable and genuine staff members who will ensure that your walking away with a smile on your face ..and I’d like to say a special thanks to Jake Archey who always ensure that everything is well taken care of when I visit there makes me feel at home.

Great service and friendly staff at Audi Pensacola. They competed the repairs on my vehicle in minimal time.

I have a 2019 Audi Q5. when I picked up the car there was black greasy handprints on the sides of both seats and up the rail that connects the windshield to the drivers side door. Twice I asked that the brake pedal be checked for squeaking. The first time they forgot so they supposedly did it on the 2nd visit. If they did, they didn't check to make sure the job was done because it steals squeaks. The employees at the service desk were beyond pleasant and helpful and a pleasure to speak with but the mechanics...they leave a lot to be desired.

Great reception and customer service. Great communication. I personally think that their technicians/mechanics could be more meticulous, that would make them top notch!

The service dept has gotten worse once my salesman Chris left. I brought a 2020 Q3 withe only 2k's miles that these defective brakes where never spotted since day 1 even which the brakes squeel as of day 1. Which I thought was new brake dust. A about 10 to 12 months later I brought 20 inch rims which I added spacers to help with initial shacking from the rims. But still something not right about my brakes and braking. Took it to Audi manger Jermey who even test drove it blames it on the rims and the pad spots from when rain dryer with our salty area. After 2 to 3 oil changes I was told brakes green as in good. Last wk took to it to the dealership,I was made aware from a video only with the rims still on that I needed brakes and rotors on front and rear brakes and rotors also. Took it to buget brakes and there conclusion with the brakes off and in which I witnessed up close how my brakes and rotors looked. They showed the same worn pattern on the brakes which means they were defective since I brought the Q3 which led to the scraping my rotors all along! Which is why the brakes and feel of wheel and vibration and noise when stopping was all signs to tell brakes are troubled! Dealership rep today only could say he dont know brake service that will remove the brakes for examination. This Is a warning to all don't trust dealership views of your vehicle it's a quick money grab later. Ps. The Manger Jermey says I still had 30k left on the brakes! Imagine if I had rode them that long! Well someone AT Audi owns me $745 which a fraction of what dealership "1300 price. If u want your brakes do right the 1st time! See Corey and his team at Budet Brakes on Mobile Hwy and save $!!!!!! Also I have left the video as proof of the budet brakes manager findings on all the pads

Polite and low key staff. Fair trade offer.

Was acknowledged soon as I walked in with any questions or concerns.

I don’t normally leave reviews, but over the last year I have had some really bad experiences with the service department with Audi Pensacola. I have problems trying to set up an appointment to have my car service. I have called, left messages, and used the chat feature on the website. I finally got through to someone about a month ago for an appointment and it was a verbal appointment over the phone for April 15th at 8:00 am for an oil change. I did not receive a confirmation so when I called to verify there was no record of my appointment. I have been told it will be another 3 weeks before I can get the car serviced. I am not happy with the service department in Pensacola. I will be looking to have my car serviced at another dealership.

We were having issues with our Q5’s brake lights and the service team was able to quickly identify the issue. While the car was being checked on, my sis brought me to run errands in her car - the service team texted me updates and even video of what was exactly going on. Wonderful experience!

The entire staff at Audi Pensacola was amazing to work with. I love my car and I couldn’t have had a better car buying experience. Audi Pensacola is where I will do all my future purchases. Thank you all! 5 STARS ALL THE WAY!

Jacob was my service advisor. He was friendly and helpful.

No pressure sales. Great inventory on lot. From the minute my husband and I drove on the lot, we were driving our new Q5 off the lot in 3 hours.

Trevor was the best salesman we have ever had! He was very personable and made the whole car experience calm and easy! Definitely recommend going to see him for all your car needs!

From the minute my husband and I stepped into the dealership, we knew I would driving home on a new Audi. Beautiful facility, staff top notch.

Great service and experience!

Been an Audi customer since 2016. This dealership has by far the worst service I’ve experienced. Attempted to make an annual service appointment. Couldn’t get scheduled for two months and couldn’t provide any alternatives.

The staff in the service department were all so polite and helpful!! Went out of their way to insure I had a great experience!! Chris drove us back and forth to downtown area and was also very polite and personable!! Best car service center ever!!!

Very professional, great communication , kind workers and when my vehicle wasn't ready, they took me to my appointment and brought me back. A class act!

It was a bad experience. In my opinion it was a rushed sell and not a quality service sell. Will not recommend this dealership . It was my second purchase and the last one.

I was treated with the utmost respect and was taken very good care of by one of the sales reps, Kevin Enfinger.

I owned three Audi’s in the last ten years and never had an issue with the service department in Audi jacksonville. I moved into the area and the Audi Pensacola service was so awful that I ended up getting rid of my Audi!

Brian McNitt was an excellent to work with! He quickly answered all of our questions and provided detailed information on the vehicle we purchased. Thanks Brian!

Kevin Enfinger was an amazing sales associate and made sure that all my needs were met as a customer.

Service took substantially longer than I had been told when I scheduled the appointment. Service representative was apologetic about time and did keep me informed on progress of service.

Excellent start to finish

Awesome customer service !!!!!

Great professional people helped us with my daughter’s first big purchase. would highly recommend.

Everything was great! Prompt service and wonderful customer service!

Pretty good, honestly. Friendly staff, easy buying experience in my opinion.

3 year old Q3 windshield washers had stopped working. Replaced pump & filter & cleaned out clogged lines.

Had a great experience Audi Pensacola. Jake made me feel like my time was valuable and that my customer experience was important. Would definitely recommend.

Jake at Audi Pensacola was great at getting me worked in to get much needed tires!! He was courteous and professional! Karen

Contacted Audi online and immediately got 3 missed calls from them and a text. I was at work so my service is not the best in my building. Just a warning before you put your info online they will kept contacting you until you respond. I set an appointment but had to reschedule. I sent them an email telling them that I was going to reschedule. The only response I got from Amanda was “ok.” I decided not to reach back out and reschedule because of the lack of email etiquette and customer service once I told them I needed to reschedule.

Nick Mason was awesome to work with! We confirmed a test drive online and the 4Runner was set up and ready for us to test drive when we arrived! After test drive not only did he stay way pass closing to help me get my new vehicle he made it a great experience! He’s great at communicating via text & in person and working with you as a customer. He went above and beyond!! We are so happy to have our new to us 4Runner! Thank you, Audi!

I had an appointment for a six hour recall. I was told that there were no courtesy cars available...they are all broken. The repair took 3 days to complete. After 80 miles the check engine light came back on. A $90k car with 13,500 miles had the engine light on for about 13,000 miles. I expect better quality overall.

The service department must be overwhelmed. I left three messages for the service department in the past week to schedule warranty repair and service for my vehicle. Even calling the sales number and asking to leave a message didn't help. Audi Mobile has appointments available online within a week. So off to Mobile I go....

Trevor was amazing, super patient and got me something better than i wanted

My car buying process was smooth & easy at Audi Pensacola compared to my past car buying processes elsewhere. However, I gave 4 stars as I believe I did not receive certain perks that other customers may receive upon purchasing a vehicle from this location (e.g., full tank of gas), which is unfortunate.

Great and friendly place. Highly recommend.

great service

Always very accommodating, friendly, and courteous. I never have a problem with this location.

Very helpful good customer service.

complicated multi car trade - handled easily.

Fantastic service! Very prompt and professional!! Reprogrammed key fob and reset inspection light

I LOVE EVERYTHING about Audi Pensacola. From the cozy waiting are that has a Big screen TV to the help yourself Espresso’s and snacks yo include the best Famous Amos cookies. Ernesto was my salesman from 4 years ago when I purchased my A7 from here and he’s still there. That says a lot about a company when in this day and age they have low turnover. The associates in the service center are THE MOST courteous and professional that I’ve come across in this industry. Your vehicles are in and out with a nice car wash. Car options in the used side are top tier. I HIGHLY recommend purchasing from this dealership. You can’t go wrong.

Jimmy Herlocker and staff did a great job of exceeding my expectation on the purchase of my Audi S5 Convertible

The staff at this dealership is always on top of it friendly and always willing to help. I have not had a bad transaction at this place at all. Love the new vehicle.

Always clean and professional. They always bring my car back to me cleaned

Service Dept has always been great and purchasing a new car from them again was a very favorable experience. Sales Manager and his staff did everything they could to ensure we got the best deal possible and that we were completely satisfied and happy. We are! It is our 4th car from them and we highly recommend their cars and their dealership for people's needs. Thank you Ernie and William for your efforts and time to make us happy 1 more time!

Stopped, talked to a salesman about a car they has on line. Got some good information from the most helpful salesman I’ve ever met. Thanked him went to lunch. Talked about it with the family left for a movie. Called the salesman gave him my personal information on line. Returned in about two hours and drove the car home. Simple and to the point.

Never in my life & I'm almost 70, have I ever had such a wonderful experience purchasing a vehicle. I fractured my back a couple months ago & they brought everything to me including my beautiful blue wave Cadillac TX4. I thought I would be sad trading in my Land Rover. WOW! I am totally blown away by all the bells & whistles on this baby. THANK YOU AUDI!! I will be back.

Great service and support!

I took my Audi q7 to get checked out and have some things fixed. We had to leave the car there because we live in Panama City and didn’t want to wait for parts to arrived. A lot of things went wrong over the course of our car being there, but they really took care of me. Not everything was repairable and parts weren’t received, but they took care of any other maintenance I needed on the car while it was there and didn’t charge me a dime for what they were able to do. I appreciate that kind of customer service. You don’t see it everywhere and the communication was 10/10. I would definitely recommend Audi of Pensacola to anyone.

I went to Audi of Pensacola I saw a car for $22,500 I met Nick Mason and his sales manger once they came back with the number it jumped up to 28,500 and I asked why was it a $6,000 increase he told me it was a platinum footprint fee and there's nothing that they could do about it and they are not willing to bargain with it so my advice to any honest working customer my assessment do not go to this place because Nick Mason and his sales manger will use their career experience to take advantage of a customer for money Nick Mason text me today saying he will closed the deal for $25,500. I found a better car from Tameron Gulf coast very customer friendly

My wife and I were looking to buy a car as first time buyers as we absolutely needed one. Trevor helped us out a lot and worked really well with us by putting us in a car we very much needed. I extremely grateful to be helped by someone who was extremely professional and also was looking out for us. Thank you Trevor and Audi for your help and time. Also thank you for making our experience purchasing our first car simple!

Nick was a pleasure to work with. Appreciate the dealerships pricing policy. Overall exceptional experience. Thank you.

Nick Laino and Kayla Stewart helped me throughout the car buying process. They were both very helpful, knowledgeable and professional. This is my second Audi From Audi Pensacola, they have really taken care of their customers.

I had to sell my car and Audi gave me KBB value on it but they did not have a lot of options for me to choose from to purchase in used cars and the prices were INFLATED with high mileage. I was at their mercy because time was a factor

Had an awesome experience. Kayla and William were absolutely amazing and made this process super easy! We ordered from out of state and they made it super easy on our side. I absolutely love my Q3, it is gorgeous!!

Great, friendly service every time!

Mrs. Victoria Bernard is a popular Forex manager well recognize by so many traders, she is very legit and reliable she deserves a big recommendation because she has the strategy to grow your investment without fear not being double minded, I invested $1000 with Mrs. Victoria I made a withdrawal of $9,850. I referred her to you all today because of her good works toward my trading account, you can also reach out with her platform, possible link to contact her WhatsApp+1 (814) 475-3393 or Email: victoriabernard943@gmail.com Thank you.

My sales person was Trevor and he did a great job and was very nice about everything. Also I got a tire warranty and ended up needing to use it and I called him and he took time to help me get everything figured out on his day off.

Audi Pensacola is so professional and pleasant. It is truly the best auto dealership I have ever dealt with. I highly recommend there services and sales departments

It took 5 hours to inspect and try to correct my tire vibration.

Audi Pensacola is by far the best dealership I have ever purchased a vehicle from. I highly recommend this dealership to anyone searching for their next car. Ask for Trevor, because he is a Top-Notch salesman who will treat you like family and will go out of his way to give you the best experience you've ever had buying a vehicle.

By far the best dealership I've ever purchased a vehicle from. From the minute I arrived to signing the paperwork and driving off; I was treated with courtesy and respect. Ask for Trevor, because he is a Top-notch salesman, he will treat you like family and go out of his way to give you the best experience buying a vehicle that you ever had.

Great customer service and the ambiance is very nice. I was treated with the utmost respect

Good people great prices.

Audi Pensacola is by far the best dealership I have ever purchased a vehicle from. I highly recommend this dealership to anyone searching for their next car. Ask for Trevor, because he is a Top-Notch salesman who will treat you like family and will go out of his way to give you the best experience you've ever had buying a vehicle.

Easy and Convenient.

Dealer was able to perform detailed testing of the electrical system trouble shooting for an error in the instrument cluster and fixed outstanding recall of the rear camera. The effort given by this group is outstanding.

From every car dealership I’ve even been too, I’ve never met a salesman like Trevor! From the moment I walked in the door to the moment I walked out, Trevor was the BIGGEST help! I 10000% recommend everyone go to him!

To give you an idea how much I love Audi Pensacola, I actually sell cars at a competitor and still will only buy cars here. Ernie in finance and Nick Mason in sales oh and the receptionist even, just everyone there has always been spectacular. I can’t brag enough. My 3rd car from there in since September 5th 2020 so less than 2 1/2 years. “I buy a car every 10 months or so”. Audi Pensacola is definitely the king of the coast for vehicles. Best customer service by far. Can’t forget their amazing service department and parts department , those teams have always helped me tremendously. Customer for life. Thanks staff! See ya again in 10 months for #4.

Recently, 1/19/2023, purchased a Pre-Owned 2016 Nissan Murano from Audi Pensacola. Nick Mason was my Sales Rep and I am thoroughly satisfied with his followthrough ensuring my Murano was prepared for Delivery that occurred on 1/27/2023. Nick is to be commended for his professionalism and friendly demeanor and I would not hesitate recommending Audi Pensacola to any person in the market for a New or Pre-Owned vehicle!!!

Just recently took delivery of a 2016 Murano Pre-Owned vehicle from Audi Pensacola. Salesman was Nick Mason and was very satisfied with his followthrough in getting the Pre-Delivery work completed in a timely manner prior to the delivery date 1/27/2023. I would recommend Audi Pensacola for a Pre-Owned vehicle without hesitation. I am a completely Satisfied Customer!

I made an appointment to meet Nick and look at the new Audi A-7?s in their inventory. Nick and the managers were very professional and able to work with me to get an acceptable deal. A very good experience.

Nick L and Nate are a pleasure to do business with. The process was fast and efficient. We came to terms and boom. I'm driving the car of my dreams, an A6

Professional, courteous and informative. Not too often that you see the service manager out meeting customers much less conducting follow up personal phone calls - well done Jeremy to you and your staff. Outstanding customer service!

I am a veteran and I also work for The Boeing Company. My wife and I were scheduled for an appointment that was made by Audi of Pensacola for 9:35AM on Saturday, 28 January 2023. We arrived early for our appointment out of respect for everyone's time. As we were pulling into the dealership parking lot we received a message from Trevor that the vehicle we were SCHEDULED to see during our "VIP appointment" had been sold Friday night. We the customer should have been notified as soon as the car was sold. It is unprofessional to address your customer at the dealership door to tell them sorry for the late notice but I do have another vehicle, same price. Trevor ask us to wait while he goes to get the other car but 10 minutes later Trevor and the phantom car never show up nor does he send anyone to ask us to wait. We were going to purchase the vehicle we were scheduled to see today but instead we were met with a very bad business practice. Audi of Pensacola has lost a customer for life and a supporter for Audi of Pensacola.

Only place I would bring my Q5 for service. Fast and completed the job in record time. Plus washed the car..so I didn't have to..

Matt handled everything professionally

Service done as scheduled and at a reasonable price. Positive experience!

Working with Ernie and Nick was very easy and pleasant. I'm an out of town buyer and these guys got me in and out of their dealership in under an hour! Highly recommend Audi Pensacola!

Review specific to the service department. Consistently underperforms in communication, customer service, organization, scheduling, etc. So much so that I question my brand loyalty. Have recently driven out to Audi Mobile for the entirety of my servicing and maintenance needs. The vast majority of google reviews and external surveys that are positive are likely for the Sales department or from one of the service members specifically asking for one with the prospect of a "hook-up". The exact circumstance happened to me, but my request was also too hard.

Joey at Audi Pensacola is a top notch advisor. Every time I have interacted with him, Joey has provided above the board customer service. I feel comfortable speaking with him as he is friendly and knowledgeable. Audi Pensacola is an outstanding outfit. I purchased my vehicle there in 2018 and I will continue to service my vehicle there until I am ready to buy a new one. Thank you all!

Nick G is an amazing salesman. Got the car of my dreams and being my first purchase ever, was an amazing experience! Definitely check out the team and inventory at Audi of Pensacola!

Brian was incredibly helpful and easy to talk to! He helped me find exactly what I was looking for. The best customer service experience I?ve ever had. If you get a car from Audi Pensacola buy it from Brian Mcnitt!

I love Audi Pensacola! Brian Mcnitt is the BEST and got me exactly what I wanted! 10/10 would buy from him again, the whole experience was stress free and fun.

I was visiting the area and came for a battery replacement without an appointment. Your Service Department was courteous, responsive and very accommodating. They even washed my car!

I filled out request for information on a specific car I was interested in purchasing. I received no response. My second request was met with an offer of a "VIP" appointment with a sales specialist who would have all the information on the car and the car cleaned and ready for a test drive. We made an appointment for Saturday 1/7/23 at 1100. I received email confirmation of the appointment at the time the appointment was made and then again on the morning of the appointment. When we arrived the gentleman who greeted us scampered off to find the senior sales manager to assist us. The gentleman came back a short time later to inform us that the car was not at the lot and in fact it was in "recon" which implied to me the car was not in the condition it had been advertised. We were told to wait in the lounge where we could find coffee and water while this gentleman went to retrieve the aforementioned vehicle. After several minutes of wondering why we were doing business with this incompetent and inconsiderate business we decided to simply get into our car and leave.

I enjoyed my experience with purchasing my new to me truck. The reason for 4 stars instead of 5 is because the way business was conducted. I get the salesman has a job to do but don't try to pressure someone with the extras. I told you want I wanted and didn't want, so after the 2nd time of trying to upset and then trying to only speak to my husband, I told my husband if they come back a 3rd time we are walking. But fortunately the salesman came back the 3rd time to tell me they were going to go fill up the tank and sign paperwork.

I filled out request for information on a specific car I was interested in purchasing. I received no response. My second request was met with an offer of a "VIP" appointment with a sales specialist who would have all the information on the car and the car cleaned and ready for a test drive. We made an appointment for Saturday 1/7/23 at 1100. I received email confirmation of the appointment at the time the appointment was made and then again on the morning of the appointment. When we arrived the gentleman who greeted us scampered off to find the senior sales manager to assist us. The gentleman came back a short time later to inform us that the car was not at the lot and in fact it was in "recon" which implied to me the car was not in the condition it had been advertised. We were told to wait in the lounge where we could find coffee and water while this gentleman went to retrieve the aforementioned vehicle. After several minutes of wondering why we were doing business with this incompetent and inconsiderate business we decided to simply get into our car and leave.

I filled out request for information on a specific car I was interested in purchasing. I received no response. My second request was met with an offer of a "VIP" appointment with a sales specialist who would have all the information on the car and the car cleaned and ready for a test drive. We made an appointment for Saturday 1/7/23 at 1100. I received email confirmation of the appointment at the time the appointment was made and then again on the morning of the appointment. When we arrived the gentleman who greeted us scampered off to find the senior sales manager to assist us. The gentleman came back a short time later to inform us that the car was not at the lot and in fact it was in "recon" which implied to me the car was not in the condition it had been advertised. We were told to wait in the lounge where we could find coffee and water while this gentleman went to retrieve the aforementioned vehicle. After several minutes of wondering why we were doing business with this incompetent and inconsiderate business we decided to simply get into our car and leave.

Everyone that I worked with at the service department were super friendly and accommodating. They answered all of my questions and were very knowledgeable.

Great experience. the deal was smooth without any hassles.

The service and parts department at this dealership are absolutely awesome. Best service department at any dealership I have ever dealt with. Thank you so much AUDI of Pensacola.

Purchased a car from Nick Laino yesterday - EXCELLENT experience. Great customer service. Highly recommend!

The staff at Audi of Pensacola was very friendly, helpful, professional and knowledgeable. My experience overall was very pleasant. A big thank you to Jim, Brian and Kayla! Loving my new Q5 Prestige!

Audi Pensacola made the car buying process EASY! Nick was accommodating, and Kayla was just the sweetest.

We were treated great by the whole sales team. Trevor was very attentive to our needs and helped us with this purchase. Thank You Leo and Melissa Delisle

Professional Friendly Knowledgeable Auto Sales.

Nick and Savannah made my dream car buying experience 10/10! Highly recommend Audi of Pensacola! There customer service is top notch :)

Dropped my car off for a recall when I got it back the check engine light was on. I told the guys. They took it back and instead of fixing the issue they just cleared the code. When I drive home I noticed that my car wasn’t shifting right and I had a coolant leak. I called and got it back in. The guy said the technician forgot to plug something back up. Again when I led the cat still wasn’t performing right so I took it for a second opinion. I was told the transmission was coded wrong. Audi didn’t accept responsibility. I haven’t had any issues out of my car until I dropped it off for recall. They over filled my coolant and it started leaking. 2500 is what I’m quoted. After dropping my car off I didn’t hear anything from them. I had to call and check and follow up. If you have warranty use it but find you a solid mechanic. Very dissatisfied

Dec.10th I dropped my car off for the airbag recall. They fixed it however the drivers seat belt didn't work when we picked it up. They scheduled us to come in a week later to fix it, however we showed up and they don't have the part and our appt. was not scheduled on their end. This place is absolutely the worst Audi service center we have ever been to. I highly recommend driving to Mobile.

This was our third time buying from Audi Pensacola. Nate and Brian went above and beyond to make it a great experience and get us a great deal on not one but two vehicles. We really appreciate them and the great customer service provided.

This was our third time buying from Audi Pensacola. Nate and Brian went above and beyond to make it a great experience and get us a great deal on not one but two vehicles. We really appreciate them and the great customer service provided.

The Personnel working there are courteous, and extremely professional, I would recommend this dealership to everyone. JJ

These guys (salesman and manager) did an outstanding job. They were patient, understanding and willing to negotiate a fair deal. I didn't even buy an Audi, yet they took time to make sure I enjoyed the car buying experience.

I live in Panama City, FL and this is the closest dealership to me for servicing my 2014 S7. Over the course of 4-5 years owning an Audi I have had only 1 service advisor (he is no longer there) who has been efficient and easy to work with. My last 2 have dropped the ball several times on answering or even returning phone calls, not having paperwork ready or vehicle ready upon arrival (I call before I make the 2 hour drive every time). The last incident included sending my wife home in a loaner vehicle with no registration (which is a criminal offense in FL if she had been pulled over) and their lack of understanding of the implications of this was laughable. I write this as I again sit and await them to call my extended warranty company to cover my repair costs which you would think had been done during the 47 days they have had my vehicle (part back ordered, not their fault). I am giving serious consideration to adding 2 hours more to my trips in order to go to Jacksonville. This review is only for service department, I can’t speak on sales. Hope this helps anyone who takes time to read. Good luck

Drove 7 hours to go pickup a used Corvette from this dealer. Nick made the whole process easy. He was also super honest and up front about everything on the car, which is hard to find when buying used cars. Great job!

My Wife is more than happy with the purchase of our Acura MDX. We came in with a very specific situation and offer and Trevor helped us through the process. Our little family is happy and we got put in a very nice vehicle!

We came looking for a family car! Trevor walked us through the process, and helped us leave with our FourRunner! Thank you so much!!

Honestly the smoothest and most accommodating dealership and group of people I've had the pleasure to do business with especially William Nichols for making it all happen.

We had a very positive experience at Audi of Pensacola.The staff was very polite and attentive, in helping us choose the vehicle that best fit our needs and desire.

Trevor was my guy during the process. Felt comfortable talking to him about my options he was pretty transparent. Was able to work out a nice deal thanks to him.

The customer service was outstanding and prompt. We could t have asked for a better experience.

Nick Gulsby and Nate Schipper were amazing! 10/10 recommend Audi Pensacola.

Great experience in the dealership. Nate, Ernie, and Nick were so friendly and accommodating, and they really gave me a great deal. I traded my Bimmer for a beautiful Audi, and I love it. We did have a couple bumps after the deal, but all three (Nate, Nick, and Ernie) straightened it out immediately. Thanks guys! Happy Holidays.

Terrible professional. Told me I had to purchase a permaplate package for $999 or we wouldn’t have a deal. Dealer always trying hide or force up charges. Nate the sales manager is so unprofessional. Will not buy again from them.

Terrible professionalism. Basically forced me into taking a $999 permaplate package or we wouldn’t have had a deal on a Jeep Wrangler. I canceled the package after a week. Clearly states I have 30 days to do so. Nate the sales manager argued with me about it being a non cancelable item. Obviously not true. Just wouldn’t purchase again with them.

Absolutely love our new Jeep. Brian McNitt was our salesman. He was very professional, personable and reassuring. The environment at Audi was relaxing and low key. Brian made it easy, painless and fun! Would certainly buy another car here again.

The salespeople were great, no questions were too small the service getting the car ready for pickup was excellent couldn't have ask for better. I love the car it was even better than I expected!

PENSACOLA TV on ROKU TV and FIRE TV we Love ❤️Audi Pensacola - Sonic Automotive Center is the best place to buy a automobile they are super they go way beyond getting you financed. Excellent customer service and Nathan he is the best also all of the managers and sales staff are very professional and very knowledgeable!!.. I recommend Pensacola Audi for your next automobile purchase!!!

Rewarding and blessed experience with William and Nate. Knowledgeable, professional and regard people like us as human beings. Serene environment but like family atmosphere the way we were treated. The most important quality that I observed during my stay with my husband buying this car is they trust people and so in turn people trust them too. Trust to me is powerful. We trust these people, we trust the cars they sell and above all we trust God who made us all.

I drive over regularly to Pensacola to get my Q7 serviced. I usually deal with Chris. Chris has been excellent helping me sort through issues with my car. Always courteous and trustworthy. Great service dept!!! The service manager Jeremy always follows up to check on my satisfaction which is a plus!

Personalized experience. Very nice employees

Very please wit Audi Pensacola. 3rd car I have purchased from this dealer. They do a good job of making the deals work to keep you in the brand. I will be back.

I don't have credit, I have had my credit card for 2 months so it isn't at the bureau yet bit they got me into a car and sadly that cars transmission went out leaving the dealer they fixed it immediately getting me into another car and digging through everything to make it happen they were friendly and just extremely cooperative

Great amenities, attentive customer care

Celebrating our 37th Anniversary and decided to purchase a new car. We reviewed a lot of makes and models and decided on a luxury sport mid-size sedan. Looking, we had narrowed it down to Cadillac, Audi, Genesis, and Lexus. We saw where Audi of Pensacola had recently acquired a 2022 ES350 F Sport luxury sedan with 8400 miles. We called and set an appointment to see it and drive it. Their sales rep, Nick, met us at the door. After introductions and coffee, they brought the car up and we looked at it, drove it, then bought it. They gave us high Blue Book for our trade-in and a very fair price with all the extras on the Lexus. We could not be more satisfied at the no-pressure, easy experience we had at Audi Pensacola. Good product, good people. You can’t ask for more!

I have been waiting a while to write this to see if I still felt the same way after some time has pasted, and I do still feel passionate about this after about 4 months of ownership. This was the absolute worst experience I have ever had buying a car and couldn’t imagine it going worse. I am not lying when I say at every absolute turn of my purchasing experience had been awful. I bought out of state and the car got delivered a week and a half late, the communication with the process was awful and no one could give me an update. Once I finally got the car it was unsafe to drive and I literally feared for my life and almost got into multiple car accidents on 25min drive into work. Called Audi and they escalated the issue and was having the car get towed to go to a BMW dealership and they send it to the wrong BMW dealership to get looked at. That BMW dealership that the parent company of this Audi dealership doesn’t care to look at my car or fix the problem for literally 2 months. I get the staffing shortage, but no one could even get on the phone to tell me what was going on with my car in the service process. The Audi middle man wouldn’t even return my calls and the only person I could get ahold of was the sales guy that sold me the car but he can’t do anything. I drive to the BMW dealership of this parent company totaling 8 times and no one will speak to me in person about the car and if they do all they could say is, other car is being service”. I drove around the parking lot though and could see that the car had not moved all those weeks. Finally after I decided I was going to take a vacation in FL and go see the dealership they were “ miraculously“ able to figure out the problem and the car needed new tires and serious alignment. After correcting the problem they tried to tell me that the issue was “Never a safety issue” (even though I could not get the care above 50 without feeling like I was going to die on the highway). So they belittled me. Then once figuring out the problem I had to wait for the tires the Audi dealership had on had to be shipped to where I am at. They were to cheap to just put 4 new tires on it and get me car back after not having it for at this point going on to 2 months. After getting the car back finally everything appeared to be resolved, but I still have some issues with the car and they will not resolve the issue nor will they compensate me for the time I lost for not having the car. They also wouldn’t get me a rental car for that time I was out. To add comical insult to injury, in the paper work they had sent they sent me the wrong paper work… like seriously, if there was an opportunity to screw up they did it. Don’t buy a car here. It will be the absolute worst head ache of your life. They will only look out for their own interest and when it doesn’t serve them anymore they will screw your over. They will not communicate with you, they will not compensate you for your time, they will use and abuse you when it serves their interest. Not only is this Audi dealership this way but the parent company is just as bad and not anywhere close to being supportive. Do not buy from this dealership, do not buy form this parent company. Or do buy from them and learn what I did. Audi of Pensacola and the parent company had and continues to have every opportunity to make this right with me and has not. Don’t be me

Faceți comerț cu Trooien Derek Neal acum pentru a profita la maximum de tranzacționarea dvs. Strategia lui de investiții și de creștere a profitului este extrem de riguroasă și consecventă. Lucrez cu el de ceva timp și nu am de gând să mă opresc. Îl poți contacta personal pe Facebook la Trooien Derek Neal

Kayla was great, she made this purchase as smooth as possible, she had everything ready when I arrived and I couldn't be more pleased with my purchase. She is a valuable asset to your team, you can't go wrong using her for your next purchase.

A top notch experience at the dealership. Very transparent sales and finance folks all around. Nick did most of the legwork showing us different options on the lot while Ernesto worked up the finances. One of the quickest, nicest, and easiest auto purchases I’ve been through and here’s the kicker we never even shadowed the dreaded finance office. Paperwork was fully prefilled out and we signed it on the sales room floor with our salesman. Not a random back office employee trying to up sell us on some paint protection package. If you’re looking for a sharp salesman that isn’t pushy find Nick he’s extremely knowledgeable and very courtesy, and if you’re lucky enough to have Ernesto working on your deal prepare to be amazed.

Ernie and Nick were great! Showroom was very clean ! This is my second Audi . I would highly recommend Audi Pensacola. Thank You Gina& Rick

Very pleasant buying experience and Brian was an extremely helpful salesman.

Brian was an excellent salesman who was very helpful and informative.

Kayla Stewart is AMAZING! She was so helpful and took great care in going over everything in detail. Most definitely will be recommending her to all my friends.

I live in Charleston and found just what I was looking for at Audi Pensacola, a 2019 Audi A5 Cabriolet with the Prestige Trim. I could not be happier with the service I received from Nick.

Kayla Stewart did an amazing job with every aspect of buying my new car. She was very knowledgeable and walked me through setting up every feature in the car. Everyone involved were very friendly and professional.

Nick Laino was amazing. Got me the perfect car, payments where I wanted them and just made the whole thing seamless and easy. No going to the "finance guy" he handled everything from start to delivery. Felt really well taken care of.

I give Kayla and Ernie a 10 out of 10! Excellent response. Excellent customer service. Excellent knowledge. Excellent care. They deliver!

Kayla Stewart was a fabulous and excellent representative. Very customer oriented, extremely knowledgeable in the product and service, enthusiastic and to resolve any doubts or questions. She went the extra mile and made this sale enjoyable with a gorgeous smile always. Thank you and hope she is recognized.

I absolutely love the Audi Pensacola dealership. They make everything as seamless as possible with leasing or purchasing. I normally work with William who is fantastic and meets our every need. I leased my vehicle and then recently purchased it. Both transactions were quick and easy due to William preparing as much as possible before I arrived. No hidden agendas or fees unlike other dealerships. I highly recommend Audi Pensacola.

Kayla made buying a vehicle seamless and enjoyable. Two things I have never associated with car buying. Thank you!

Nick at Audi was WONDERFUL! Visited other car dealerships that day and the reason we chose to purchase an Audi was due to the excellent customer service we received!

Chris kept me informed throughout the whole process. He is truly amazing

Nick Gulsby is great, he listened to what we wanted and didn’t try to sell us something that we didn’t want or need. He took the time to go over all of the Quatro’s features and explain them to us in detail (three times). Definitely will shop at Audi Pensacola again 😊

This was probably one of the best car buying experiences my husband and I have ever had. We had been car shopping for awhile for a Chevy Tahoe. Every one we found was either outrageously priced or had a ton of miles on it. The 2017 Z71 Tahoe we purchased was everything I wanted and was looking for. My husband stumbled across it as they were bringing it on the lot and test drove it that same day. We called back and scheduled an appointment for me to test drive it the following Monday. I had to get back to work but that was no problem at all as they processed all the paperwork and had it ready for us to sign on my lunch break, we were in and out of there within 20 minutes. Everyone was extremely friendly and had your best interest in mind. While their prices are non-negotiable, they are priced very decently and the best deal we found within a 200 mile radius. I was upset when I tried to go register the vehicle as the title was no good considering it was purchased in a different state. I brought this to Nick G’s attention and he promised it would be made right and would extend our temporary tag. Just waiting for that to be corrected and sent over to my DMV to finally get a tag. Within a week or so of purchasing the Tahoe I was starting to see some electrical problems with the sunroof, the phone charger, keyless entry, and the door locks. They did not hesitate to allow me to bring it in so they could find out what was going on. They were quick to find the problem and ordered the part to correct and now it is just a waiting game on when it would be delivered, not something they can help, and I am happy they are so willing to help us. Overall, they have won our business due to the professionalism, kindness, and buying experience. Everything might not of been perfect with the Tahoe, but it says a lot about them ensuring they make it right and have us taken care of.

Horrible untrustworthy people here! Do not buy from them. Two faced , lying and unapologetic. I wouldn’t buy water from them if I was dying in the desert!

I was talking with a salesman for two days who assured me that a vehicle would be available on my only day I was able to make it to the dealership to purchase a certain vehicle. He told me that they would put a hold on the vehicle for $1000. I agreed and he said they would call me first thing in the morning to collect the money and they were about to close for the day. Well the next morning I was informed they sold the vehicle after I had already driven half way there with a bank draft. The bad part is they were rude and very unapologetic about the entire situation. I wouldn’t recommend them to my worse enemy. Anyone can sell a vehicle the customer service is what sets places apart from the others . This dealership is horrible.

Horrible salesmen, they lie and are rude and unapologetic for their faults. They want your money and could care less if your vehicle is gonna even make it home . Do not trust these people.

Nick was amazing. Super friendly and was a great help. My got ti leave with an amazing car!

Great experience from the time we walked in the door until we left with our new A5.

Had a great experience today with Kayla. I owned a 2018 Q5 and stopped in to get educated on when 2023's would hit the lot. I ended up taking a 2022 model home. Everything was handled in the dealership so no hassle with the tag transfer, etc. Combined with an offer from Costco for maintenance, it was good deal. Super easy and efficient!

Outstanding...

Excellent service. Staff are knowledgeable and helpful and considerate. Nick Mason did a great job getting us into our new, wonderful auto!

The sales woman was extremely helpful and even stayed late in order for us to be able to purchase the vehicle. The sales Manger was polite and very helpful

the salesman nick. was the sorry most Agront person I ever delt with.he lied from the start.said i needed extra warranty or finance co. would charge more interest Witch is bull-----

very friendly and didn't waste my time. I am very happy with my car. thanks Nick Mason

Audi Pensacola went above and beyond to make my car buying experience easy and enjoyable. Nate Schipper was a pleasure to work with and took the time to make sure I left with the vehicle I needed. Check them out for your next car purchase, you won't be disappointed!!!

When I seen the car I wanted on the internet, I went to Audi dealership in Pensacola and Nick Laino helped me from the moment I walked in. As a woman, I have had other dealerships guys try and tell me what I wanted or should want in a car. Nick only listened and got me the car I wanted at the price I wanted for it. THANK YOU NICK !! P.S Lady's this is a good man & dealership to get you your new car from. Go see him !!

Nick Mason was outstanding. This was hands down the BEST car buying experience ive ever had and thats something i thought i would never say about a car dealership.

Everything went so smooth from the time pulled up at dealership to the time we left in our new Audi. William was great to deal with

The customer care, fair pricing, and respectful way of doing business at Audi of Pensacola is refreshing!

Great customer service and fast response. Traded in a 2018 Audi A5 for a brand new 2022 Audi A3. Always a good experience and keep coming back. Purchased from there 3 times so far. Would definitely recommend this Audi dealership to anyone!!

This location has been hit or miss (typically a miss) in terms of customer service since they opened. I have never received a call back from the audi service department. I have called in about a recall notice received in the mail and I was put on a "call back list" on 3 different occasions, inquired about over $3000 worth of services today and didn't get a call back from the rep, and I asked for a call back after scheduling online to see if they had a part in for a service several months ago....not one call back. That is not really the kind of service anyone is looking for Audi and while I'm considering a new car purchase, there are many other luxury cars on the market.

Incredible experience from start to finish. Nick was very knowledgeable and super detailed as he walked us through the process. We were in and out in less than 3 hours with my new Audi! I specifically appreciated his attention to detail when explaining my car to me which I never could have figured out on my own. You've got a great asset in Nick!

When purchasing the car I wish the dealership would have told me there was only one key, now I have to purchase a second key $278. The sales person was very nice and helped me in anyway he could, great during the sale and after . Audi's are great cars but when you buy a luxury car even if you purchase a used Audi you think even the smallest details would be taken care of. First time purchasing an Audi and I will defently purchase from them again in the future.

These guys really redeemed themselves. They took our company audi q7 in for dieselgate warranty. After a new turbo, dpf filter , and catalytic converter plus numerous thousands of parts they returned it to us free of charge. Will last severL more years thanks to the service dept. Be advised that it wasn't their fault for global parts shortages. Thanks wayne and jen Gc leasing

Love the car, drives nice. Definitely feels like something I’m gonna have for a while

I got a repair completed that needed a special part ordered. When I took it in they had the wrong part so I had to bring it a second time. Six months later, the part broke and the lady on the phone said it wasn’t a “repair” and they won’t guarantee it under their 12 warranty because it isn’t a “part.” Convenient. Worst service. Just go somewhere else. Update: my fiancé called and they told HIM they would take a look. So take that for what it is. Second update: We brought the car in and they fixed what they could on the spot and ordered the part that should have been ordered the first time. They did take care of the issue, it just took 4 tries.

The dealership said my repair has a 12 month warranty, shocker they lied. This is the worst dealership I have ever done business with. Stay away and by a car elsewhere.

Got them to replace the skid plate on my car and it fell off in less than a few months. The service department said the repairs have a 12 month warranty. They lied and will do nothing. They also turned the check engine light on my car when I dropped it off. It has never been on before but magically turns on when they work on the car. This place is the worst Audi dealership I have ever used. Stay away and find another dealership to work on your car.

Brian Mcnitt was a great help very knowledgeable and understanding. First official purchase so he pointed me in the right direction when it came to add ins or take always if you are ever at the delearship ask for Brian personally.

Contacted Dealership and attempted to purchase 2022 Toyota Highlander. Spoke with Nick and offered full price. I was told “No Deal” unless I purchased Warranty. Typical Dealership attempt to force me to buy something I don’t need. This was after I received a purchase order for $6421.50 over the asking price ( bogus tire protection, paint, dent, etc) I offered a full cash offer with a deposit via my CC over the phone which they denied. Then I was told by a manager that the car was sold by a “sister store” which up until this post is not true. They just don’t want to sell it to me I literally just spoke with a salesperson ( anonymous) who said it’s available now. Unreal.

Great experience buying car at Audi Pensacola. Very effecient and knowledgeable staff

Helped coordinate shuttling me home when I dropped off and back to pick up my car. Very friendly staff and efficient service. Highly recommend!

Easiest vehicle purchase I've ever had!

I bought a next to new 22 Hyundai Sonata Limited and Bryan made the process a breeze! The finance manager went out of his way to help with getting my tag transferred and they had everything done and ready to sign! This was the easiest car purchase I have EVER made! I highly recommend them if you want a no nonsense, seem less process from beginning to end! Love my new car!

I would definitely recommend this place. I was approved before I even arrived by the application online. I was literally there an hour and was driving away in my new car. Great place and great people.

We were very happy with our experience at Audi Pensacola. William was helpful and was very efficient with our purchase process. We liked it that he was the only person we dealt with. He was professional and worked to be sure everything worked to our favor as much as possible and that everything went smoothly. We are very happy with our purchase.

I took my car up there and they were supposed to change out my fuel injectors and other problems. long story short they had my car a good 3 months and finally when I got my car back the check engine light came on right as I pulled off the lot. I called and noone answered and I left a VM. noone called back so the next day I drove back up there, granted I live out on Navarre beach, spoke with Chris and told him my check engine light came on and I put my diagnostic reader on my car and fuel injectors 1 and 2 we're misfiring. And when I looked over my receipt I noticed they only replaced two when I paid for ALL FOUR. so I told Chris and he got the mechanic who did the injectors and he confirmed he replaced 1&2. I told them again, my check engine light is on and it says misfiring 1and2 fuel injectors. Jeff, the service manager came and spoke with me and reassured me he would get everything taken care of and all 4 will be replaced and I was in good hands don't worry. A week goes by and no one calls me so I call them and kept playing phone tag. Finally, Jeff told me they replaced all 4 and now my fuel pump is bad and needed replaced. I was loosing out on money without my car so I just. told them I was gonna pick it up now. well guess what .. IT IS STILL READING MISFIRING INJECTOR 1 AND 2 as the check engine light is on bc of "the fuel pump" I wanted to check myself and it shows misfiring. So, Audi,. who can I contact about this bc I am paying y'all's 3rd party payment center on something y'all have not fixed. what did y'all do to my car?? anything. I am sure you can imagine just how pissed I am about this . I am contacting BBB and whoever else bc this is not okay. And other problems I have with y'all on holding my personal belongings until y'all get paid for a rental I was not supposed to be charged for. I do believe it is illegal to hold my personal items that was in that car and being told I can not grab them isn't okay either . Please contact me at 8508577025 so this can be resolved.

I took my car there and it took over a few months to get it back and put in 5k maybe more and what they say they done, didn't happen. my car still isnt running. none knows how to return your phone call or even call back like they say. i was given a rental and when they came to get it my personal belongings are in their and not allowed to get my personal items until this bill is paid and yet to know the price and why I even have a bill bc I was given this rental at no charge until my car was fixed and it's still not fixed!! I am very irate with Audi. I don't recommend this place even if every other place was on fire and this was the only place to go. save your time and don't waste it here.

UPDATE::: MAY 9, 2022 - After a negative experience a couple months ago, Audi's General Manager, along with the service team have made up for it and turned it into amazing service twice already, on 2 different issues. Jimmy went above and beyond with my initial issue described below, and got my car fixed very quickly. That's the service I remember at Audi, at every dealership I went to for years, so kuddos to him and Chris, the service Manager to have made changes and get everything sorted out! --------- For Audi Pensacola Management - This is the worst Audi dealership I have dealt with. I had a recall on my Audi, and took it to the Pensacola Audi dealership. The service manager said it would be 3 weeks to get it fixed, so 3 weeks to leave it there. It took them 2 months to get it done. When I finally got my car back, it felt like Christmas all over again. Being without a car for 2 full months is horrible, especially living in a place that requires a car to move around. Audi did not offer any rental to me in that time, and I honestly don't think they would have, even if they had cars available. The day I brought my car home, I noticed that the S5 grill emblem was gone and the grill was ripped, as if someone forced the emblem out. Called Audi and the service manager, Jeff, said it must have fallen during the carwash and that he would order me a new one. I sent him photos and videos showing that most likely the emblem could not be installed again, and a new grill had to be ordered. I emailed Jeff and called him a few times before reaching out to Audi again, and finding out that he was no longer working there - in the spam of 2 weeks. I called yet again, and Chris, the other person in the service department checked to see if the emblem came in, did not see it, and told me he would re-order it. However, my car needs a new grill that Audi doesn't want to pay for. It's been a month and a half again and no phone calls from them. I called already twice, left messages with the service department, with no return calls. While they are polite when they answer calls, they do not get things done, and don't care about their customers. The only Audi dealership in the Pensacola area, and every time I went in, everyone was on their phones - no customer greeting, completely ignoring anyone coming through the door. Too bad, they could be so much more successful if they hired the right people that actually cared.

They were on time, friendly, and very easy to deal with

The sales person that I had was very easy going, very accomidating and very knowledgeable in reguards to the Audi vehicles. Everything went very smooth in our purchase of our Audi.

The service team performed an oil change and changed the filter. My car was taken back shortly after dropping it off. My only complaint is that this appointment took over an hour and a half. With an hour drive to the dealership, this took four hours of a day for an oil change. Hoping that this improves for my next visit.

Provided fast and professional service.

Chris in the service department is top-notch. Took over two weeks to get my car in but when I finally did the service was performed in a relatively timely manner. Have had three different Audi models serviced through AP over the years, a little disappointed they don’t provide a loaner anymore, due to the supply shortage, hard times all around. Would recommend AP to other Audi owners needing vehicle service.

I had a peeling bumper from a shoddy job from the previous owner and went to Chris in Service and he had his team take care of the problem and the bumper pretty much looks brand new. Glad I took it to him.

Very respectful and helpful people. Respectful of our time and took excellent care of us

I dropped my car off at 8am for a 9:30am reservation. I was in communication with the service department all morning via text and when I asked about my car around 12:30 they said they hadn’t even touched my car yet and that there were two other cars in front of mine. When the service department finally called me they informed me that all service work has the possibility of not being finished until just before close of business and possibly the next business day. I was told I should’ve been informed of that at the drop off. I explained I wasn’t informed of that and that the communication was poor at best. Also, what would be the point in making a reservation. I had to go pick up my car without it being serviced. I’ll never use them again. This isn’t the only thing they’ve done that has been extremely inconvenient. I could’ve made other arrangements if they would’ve just explained how long they take. I’ve never had an oil change take all day.

I went in for a oil change and tail light bulb replacement, $535. dollars later still the same problem, I was told they needan additional $500. to troublshoot the problem. I will never take my car there again. I was about to purchase another Audi, this service has turned me against the car brand.

Audi of Pensacola has an awesome lineup of Audi vehicles, but the added benefit is the team! Sales and service department team members are a pleasure to deal with for a great Audi experience! Tina Oswalt

Warranty repair of the dash was scheduled & part was ordered in September 2021. Was advised end of October was the anticipated delivery date due to the sub vendor (dash maker) had multiple quality escapes and they were doing 100% inspection of all parts. In November I called back to find out Service provider moved jobs and no one picked up our work order. Called to schedule appt due to no follow-up & waited 1-month to get In. Once we dropped it off we were called about an hour later asking what service was suppose to be done (because the vehicle wasn’t in the system). Original estimate of job was 4-hours, however when we dropped the car off I was updated with a 3-day repair since it was warranty. Received a phone call 4-days later that the vehicle had not been started due to technician shortage. Fast forward 2 weeks, now December, vehicle was complete and I went to pick up only to discover a circular scratch/oil stain about the size of a soup can on my dash. Another dash was ordered. Fortunately the manager called saying he was extremely embarrassed by their technicians trying to pass off damage. They did say they would return the car (out of town) once the repair was complete. They also called after the weekend that they had a like vehicle for us to borrow until the repair was complete. Really would not be so mad had they treated this appropriately from the start. Luxury car but not luxury service. Trying to give them the benefit of the doubt for reaching back out after the comedy of errors.

Wonderful experience! Ask for Nicholas Laino! Professional, Extremely efficient, courteous, and helpful. Had my vehicle on the way in less than 2 hours. Ensured everything was done correctly! Call him!

Easy to make an appointment, they were ready for us when we arrived, timely service, good pricing, good follow-up, professional Service Advisor. Checks off all the boxes especially since service generally speaking has gone down in most industries (restaurants, automotive repair, lodging industry, etc.) due to Covid, new employees, or lack thereof. Nicely done.

No presspressure No back and forth negotiations No games

Difficult repair accomplished. Well done,

We had just left a neighboring dealership with a very unpleasant experienced and pulled in to Audi just to browse. Nick L greeted us and was very kind and personable. We test drove a vehicle and loved it! It was getting close to closing time but everyone was so polite and kind and did not make us feel rushed. The process from test drive to keys in hand was seamless and quick. We will definitely do business with this dealership again!

Oil change, estimated 2 hours, got me out of there in about an hour.

Audi Pensacola had my 2014 Audi A8L TDI for over month to get several things taken care of on it. Parts had to be ordered and that took a while. Understandable, given current logistic issues. My tech advisor was good about keeping me updated and they worked well with the extended warranty company. Things were satisfactory until I finally picked the car up. One of the things that I asked them to look at was funtional when I took it in, but had a minor issue in operation. After discussing the issue with the tech, it was decided to hold off on getting that particular minor issue fixed. It didn't seem to be anything catastrophic at the time. When I picked the car, the work they did do was good, however the other issue discussed was now completely broken. Brought that to the attention of the tech advisor. His repsonse was that they could give me quote to fix it. Expressed my displeasure with that action. I don't expect things to come out worse off than what they were when the car went in. Especially when it hasn't been in my possession for a month. The tech said that the serivice manager had left for the day but that he would have him call me the next day to discuss what could be done about it. Nobody has yet to call and its been a few days. That was a dissapointing ending to what had been a fairly decent experience.

Very friendly and efficient.

Had the pleasure of bringing my SQ5 here for it’s first service under my ownership and am completely satisfied with everything. Chris and Jeff were professional and awesome to chat with!

Great service.

Great service department. Chris and Christina did a wonderful job. Jesse in service was extremely helpful in explains my service and repairs needed. Couldn’t ask for a better service professional to help me out. The coffee was hot, the service was sweet. Would recommend.

Horrible experience!!! Part was back ordered and I was repeatedly given the run around. Everyone said something different. The part is here, the part is arriving this week, the part is not here, now we need another part. There are no loaner cars. My car was at the service center for 2 months, only got a loaner for 2 weeks. My car was only 5 months old, and a computer chip malfunctioned. Thus no functioning air conditioning in the summer, while in Florida. This SHOULD NOT happen to a new car. Horrible experience with the Audi Q5 hybrid, horrible experience with the service department of Audi Pensacola. This will be the LAST Audi I ever buy.

Pending review...

Excellent service

Service performed quickly, staff helpful Waiting area quite comfortable

I previously had a bad experience with Audi. The dealership reached out to me to remedy the situation. Audi was fantastic! I took my car in and got it back in agreed time frame. The guys were wonderful, professional, and Audi lived up to their reputation. I have a lot of respect to the team for making a bad situation good. I would recommend this team to anyone.

Always a pleasant experience

Rich Lord team is exceptional always! I walked in for my oil change and he was able to fit me in. The attention to details and the always great experience is their goal. Once again thanks for Rich Lord and his team.

Good customer service. Took longer than expected to replace a tire. Interior of car did not appear clean. I was given no paperwork on the tire replacement or checking the car (fluids, tire pressure, etc.) which normally I receive when my car goes to an Audi dealership.

As a first time service customer due to my move to the area, I was highly pleased to discover that your dealership offered a first class service experience. First, I needed to reschedule. That was simple and pain-free. Then when the time came, all went perfectly. Kudos.

Lots of options. when I chose a vehicle, the paperwork and sale went very quickly. Sales staff was very knowledgeable and helpful.

Bought a car with my husband today and Kayla was our salesperson. She was very accommodating and helped us every step of the way. This was by far the easiest car purchase I have ever had!

This experience started rocky with covid restricting how soon Audi can get parts and I know they were in need of help in the service department. Rich helped turn it around ! Audi did their best to get my vehicle repaired quickly. I appreciate this Audi team ! Thank you for the updates while my vehicle was in the service center. Thank you for all efforts to get me back on the road !

We brought our vehicle in for regularly scheduled maintenance/service, and Rich always takes great care of us. We waited in the dealership while our vehicle was serviced, and did not have to wait more than a couple of hours. As always, they did a thorough and outstanding job. Overall we have been pleased with our care since we started working with Pensacola Audi just after they came to the Pensacola area. Rich is knowledgeable, friendly, and always takes care of our needs. I highly recommend Rich and the Audi Service Department.

Everything!! From the beginning of the sale until the signing and leaving! Brian is a great salesman….very good at his job.

Richard lord was very helpful. Explained everything properly. I will use them again

They are very professional but, it does appear they over book their service teams and it takes a long time. Everyone is very nice, professional and helpful. I completely understand staffing issues these days as we are all facing this issue. Communication is key and perhaps back off on bookings.

Bryan I thank you for helping me out yesterday and the rest of team, you guys are awesome, I didn't regret doing business with you guys.. Bryan was excellent, good customer service, I really appreciate everything...👍👍👍

They were prompt and courteous, I needed a ride back to work and they took me which made things very convenient.

The staff was great! As soon as I walked in the door I was greeted by Sienna. She made the whole process easy and was super great! She went above and beyond and took the time to explain everything with the car that I had questions about. I was in and out in about two hours. I told them what I wanted and the price range and they came through. If you are in the market for a vehicle I absolutely recommend Pensacola Audi.

Rich, the service writer and the rest of the staff are always friendly and very attentive to any issue that we have!

Great experience. Very quick, Service oriented, Always ready to help.

Great service visit. Rich Lord is always extremely professional and easy to work with. Regardless of how busy he might be, he always takes time to welcome us and communicate the game plan for our vehicle.

Rich provided Exceptional service! We were traveling in from DC and had an appointment with Audi Montgomery to have a set of tires installed. My tires weren’t ordered and we had to scramble to find a dealership with my tires. Rich and Audi Pensacola were able to work us in their schedule and that was amazing! This will be our new servicing Audi location!

Excellent!

Good communication, attentive, reasonable

It is my opinion that they have a professional expert in what ever service you are requesting to have preformed on your vehicle.

Top notch service department personnel! They were very professional, courteous, and kindly kept me informed of the status of my vehicle.

Ron was fantastic to work with ! His communication was terrific! He made every effort to check everything on my car and make sure it was done right . I will be using your store instead of Mobile now!

Excellent customer service. Thanks to Brian we were able to purchase our Q7 expediently and had all of the features we wanted plus more. Highly recommend purchasing from them and especially letting Brian handle the sale.

Top Notch Agency! As owners of multiple Audis through the years, I’m writing a recommendation for the great care Audi Pensacola service department has given us! Great care from start to finish! We travel 1.5 hours to get service because this is a trustworthy agency who cares about your car and takes pride in the service they provide.

Easiest vehicle purchase EVER from Audi Pensacola!! Staff was extremely professional and welcoming. Huge thank you to Jimmy and William for making this transition so simple and stress-free. I love my Jeep Cherokee!!

Pleasure to do business here. Got an issue with the remote key, but Rich and Chris are working hard to resolve.

Over the years have bought many new vehicles in several different states.. Audi Pensacola was by far the best buying experience ever. Kayla met us at the door for our appt and she made the whole experience great! She was so friendly, courteous and knowledgeable. Kayla is a real asset to Audi Pensacola. I recommend Kayla and Audi Pensacola highly..

Always a positive experience, even when it costs money

DO NOT BUY from this dealer! They failed to transfer my tag and registration from 3 years ago. When I got pulled over in my son's school the police thought that I had stolen the vehicle and almost arrested me! I called the dealer to get things straightened out and they acted like they didn't know who I was even though I bought new from the dealer and have done all of my service there!!!! I called corporate and they didn't care either. Please spend your money on a different brand.

Thank you for the great experience and timely service to our 2018 Audi A3 . We felt we were treated with respect and provided the much-needed information regarding our Audi we just recently purchased. Chris Delchert, Service Advisor went above and beyond in answering off-the-cuff questions and concerns we had about the new purchase and maintenance. He ensured we were taken care of and left with a “peace of mind”. Second person we want to thank is Kayla Stewart, Experience Guide. Although she really didn’t need to “sell” us anything, we requested we go ahead and purchase the extended warranty on our Audi while we waited for the service. She appeared to be extremely knowledgeable on the packages, although only talked about the Platinum with us. We are very pleased about our decision since she listened to our needs of retiring next month and starting to travel a little. She was able to answer our questions of scenarios that could and likely would happen while on the road which “confirmed” our decision to purchase the Platinum package. Sincerely, Kevin and Christi O’Leary

Great service and excellent staff. Audi Q7 is luxury, and safe. More Awesome features in 2021 Thanks for the salesman, Brian. ⭐️⭐️⭐️⭐️⭐️

It’s always a great experience taking my car to Audi Pensacola because Rich Lord takes good care of me!!

Excellent customer service!

Great experience! I love my new SUV!

If you like European Car then I recommend you buy an Audi. Pensacola Audi Staff is very friendly, helpful, and knowledgeable about the vehicle I was interested in. William is very patient in dealing with my bargaining style and I am so glad that he found the type of car that I want. So far I am happy with my 2021 Audi A5 Sportback S line 45 TFSI Quattro. Thank you William for being kind and patient with me.

Excellent service department which goes over and above to make for for a pleasant experience.

It’s okay. I was late that day because of traffic but they services my vehicle anyway. The staff was not wearing mask which I think it’s wrong.

We recently purchased a pre-owned BMW X5 from Audi Pensacola. First of all I am in love with this vehicle. It was well represented online as we never saw it until it was delivered to us. Our rep, Kayla, went over the car and showed us anything that might be of concern such as a little tiny pock mark on the inside of the passenger door BEFORE we finalized on it. Then she met us in Fort Walton Beach being we're from Tallahassee and were in FWB on business. We were able to take a final look at the vehicle before signing. Kayla was so helpful and that was so nice of the dealership to send her out to meet us with the vehicle. Everything was pleasant and straight forward from beginning to end. Thank you guys!

Customer service was wonderful and the sale representatives was very knowledgeable.

Great People.Pleasure to do business with!!!

These guys went over and out! Had issues with my previous car ( from different dealership) and they provided solutions to help me trade in and trade up! They were more than fair. I worked with Nate. Highly recommend! Thank you guys

Last week I took my Audi Q7 in for some minor warranty work. Service advisor Richard Lord was extremely courteous and knowledgeable and repairs were finished in a timely manner. I highly recommend Audi Pensacola.

Our salesman Ernie, really went to work on finding the car I wanted. The entire experience was top notch, start to finish.

Service is always outstanding. Rich is always very helpful, on top of things and quickly resolves any problems we may be having. Waiting area is clean, welcoming and snacks, tea and coffee are complimentary. We always feel customer service is a high priority.

Ernie is the salesman you want to see!

A great place to do business. The service department is courteous and helpful, explaining everything they are going to do and the cost. They serve coffee or tea should you want to wait and the waiting room is comfortable. The dealer might be a little more expensive but you can be assured of genuine parts, service, and warranty.

Well.....everything! We saw a used truck we wanted, stopped to look, met our sales person, mr. Nick Mason, and ended up having the best car buying experience of our lives! Everything, from start to finish, was awesome! Very friendly, soothing atmosphere, NEVER felt pressured, and got exactly the deal we wanted! Nick, the finance team, and everyone we met there were extremely helpful! I don't think i'll ever go anywhere else to buy a car again! Compared to all our other car buying experiences, we were totally flabbergasted at how easy and smoothly this deal was, we just can't say enough! Thanks again to all the folks at Audi!

What an exceptional car buying experience! We worked with William who provided excellent customer service and was extremely knowledgeable on the models we were interested in. We also had an opportunity to speak with Rich regarding warranty and service questions. I love the new sales platform Audi has created where you deal with ONE person and not 5! One seamless, amazing transaction! Thank you!!!!!!!

Kayla is the absolute best to work with!!!! She has impeccable customer service.

After a small hiccup great service.

I recommend Audi Pensacola but, my first experience getting the oil changed was not great. My appointment was at 1PM and I was 10 min early. At 2:45, I asked about my car as no one came to talk with me about the length of time it was taking. The female I asked about it could not find it at first. Then, it felt like it had been forgotten because it was then taken to car wash. All of this only after I asked about it like I said.

I can't say enough good things about my Audi of Pensacola service experience. Rich Lord was incredibly helpful. I went in to get a battery for my remote but asked a couple of questions about the navigation program in my Q5. He immediately jumped into my car with me and showed me how to connect my phone to the system then showed me how to use the somewhat finicky system. This was my second Q5 as the one I bought in July was totaled in Hurricane Sally. I am very happy with my experience! Rich is great!

Audi Pensacola is a great place to purchase a car. I recently purchased a used car and I love it. Ernie helped me in the process and he is awesome! Thank you so much Audi Pensacola.

After relocating from Atlanta, Audi Pensacola is the closest dealership to me so I've only experienced the service side of the dealership, which has been stellar! The Service Department has been quick to respond to any questions before my appointments, ready to address any needs when I arrive and kept me informed throughout the process. I highly recommend!

I’m an older person who needed a vehicle for my daughter to drive for her and her children’s doctor appointments. We found a vehicle and paid cash approximately 7000 was told there were no issues or recalls. Within a month had to put cv axels on the both sides of the front end the the exhaust manifold had to be replaced then it started using excessive oil and we found it was on a recall list for this problem but not before there was damage to the engine and the vehicle can not be driven and a new engine will cost about 2500 and another 800 to 1000 for the new engine to be installed. I called and spoke to the person who I purchased it from and he said if I bring it back to him I can use it for a trade in We did a little investigating and found they were aware of the recall but didn’t disclose so there’s no way I’ll trust them. I just lost a large part of my savings and for someone who lives on social security that’s a hard pill to swallow. So run from them.

I purchased my certified preowned A6 at Audi Pensacola, in the Spring of 2020, and I am thrilled with the purchase experience and the outstanding service that followed.

They were ready for me even though I was early for my appointment. I had my 75000 mile service and inspection and the service associate was able to get me into a service plan which saved me money. Also loved the drop off and pick up service so I could get some work done at home while they were servicing my car. The staff were knowledgeable, friendly, and efficient. I will definitely go back for my next service.

Great service. In and out.

Great experience here, the salesman were not pushy at all like most other dealerships. I would highly recommend this location to anyone looking to get a new car.

Have had nothing but exceptional experiences each time i have walked into this dealership. From “just looking” to actually purchasing, the staff has been the perfect mix of helpful and hands off when i just wanted to wander. Highly recommend Ernie as a sales rep if you’re looking for someone extremely knowledgeable, completely honest, hardworking,, and thorough! Most definitely recommend this dealership for everything from service to pricing. Best car purchase yet!

Excellent routine oil service & tire rotation....Rich Lord explains any issues or concerns I have on maintenance....no BS, just good advice, from a bona-fide car guy.....who knows his Audis !!!!!

Everyone here is so nice! They let us hang out while car was being serviced. Highly recommend this dealership!

Our visit to the Audi dealership in Pensacola was a plenty experience. Ernie went above and beyond to ensure we were taken care of. My wife loves her Christmas present,a new Q7!

Great service department!!!I didn't have an appointment, but I was able to drop my car off for service. After the car was repaired, they picked me up from home and got me in and out quickly.

Absolutely the easiest car buying experience I’ve ever had. Chris was very knowledgeable and helpful. They gave me a better deal than I could find within 250 miles from me.

This was my 1st visit to the dealership since relocating to this area. They did a great job...very customer service friendly. I highly recommend this dealership 😊!

Great experience and very fast when I decided I wanted to buy my Q7! Nate was great!

The facility is centrally located, very clean, and easy to navigate. The entire staff is courteous and helpful, no matter the situation. Rich Lord is my Service Adviser, and provides care for my vehicle, and I am pleased with his advisory. I recommend this dealership highly.

man they got it together here.Had my tires rotated along with oil change. they washed the A6 had it looking nice! great service, Richard Lord was personable and very helpful. thanks guys be seeing you for my tires once I decide on the wheels

Well, it started when we just came in to browse and discovered that my hubby's Tesla had been splattered with wet road paint. Ernie went over and above and took the car through their car wash and then had it pressure washed up in the wheel wells. We only browsed that day as we needed to get home and do some hand cleaning. But, his attention got us to return and purchase a vehicle. Great experience all the way around. Highly recommend. (Now I have to figure out all the bells and whistles - and they help with that as well)

Drive in service. Went over the simple oil change and recommended wiper blade replacements. Luxurious lounge. I was ma’amed often. 115k on my Audi A4. Rich was the service manager. Overall highly recommended!

They took excellent care of me purchasing a car from out if state. the car was perfect! sales and service department were very nice and helpful!!

These people are very nice and very fair. I usually work with Rich Lord in services cue who is a total gentleman

excellent staff. knowledgeable and experienced. led me through the purchase process quickly and efficiently. if your in the market for an audi its the place to go

Audi Pensacola made my car shopping experience the best one yet! Kayla, experience guide, and Jimmy, GM, made the process so clean and easy. I totaled my previous car two weeks ago, and I was in the market for a newer specific make and model. With their guidance and resources, they were able to find me the perfect car within the Sonic Automotive family. I was sold on the Sonic buying experience. Thank you Kayla and Jimmy for my beautiful new car and the best car buying experience you could ever have!

Great service! Awesome deals!

The service is great. Before 2017 there wasn't any local Audi dealers to me. Now my A3 gets taken care of with all my service needs. When my next one comes up,itll be purchased right here.

Easily the easiest car buying experience ever. I started talking to William around 11 that morning, he had a quote to me by 12:30, and I was on the road to pick it up by two. Everything was ready when I got there, all I had to do was sign. I highly recommend Audi Pensacola and I very highly recommend William.

Everyone is so accommodating , professional and such a comfortable environment .

Bought a used Audi at noon but they didn’t want us to take it until they ran it through mechanics and detail. Finally by 4:45pm the next day- we were told it’s in detail and almost done. When we picked up the car- they had taken the ‘family’ stickers off the window and threw water on the car- it definitely was NOT detailed. Large tar spots were still visible, the food stains I pointed out the previous day still in car- seats not wiped down- when I got home dawn soap took everything off. They lost my trust for sure. I don’t even know if they changed the oil as I got no paperwork.

LOVE taking my Audi there - they fix everything right the first time and everyone is very attentive and friendly. I won't go anywhere else. They did a terrific job today. Shout out to Rich my fave person there.

Bought a used 2008 BMW Z4 from them. No haggle sale, a long distance buy so trusting the salesperson was key. The delivery shipment to us in KY was delayed by Audi Pensacola to fix things that they could easily have passed off on a ‘no warranty, as is’ car. Kudos to them for that. Some post delivery issues have been worked out amicably. The car meets my expectations and Audi Pensacola went beyond my expectation in their service. Thank you Travis.

Best experience I have ever had. I had a very difficult transaction but William and Rich went above and beyond for me. I happily got the car I wanted and they delivered her to me in Santa Rosa Beach. At the end we laughed because I finally got my car, so her name is Finally.

Inventory more parts.My A6 Audi spends more time in repairs and towing then in my garage, poorest quality car I ever purchased,a real lemon Transmission locked up and took three weeks to repair..When you have an Audi best you have a spare car

They went out of their way to find me the car I was looking for, even had it sent from another dealership! The wait was a little bit longer than I had expected, but my salesperson Ernie kept me informed every step of the way. He even accommodated around my busy work schedule to make it happen. Thank you Audi Pensacola! My S5 Cabriolet is everything I expected and then some! 👍❤️

Got a 2019 Jeep Wrangler unlimited Sport S from Audi Pensacola drove in from Baton Rouge everyone was very helpful our salesman Chris was great would recommend them to all my family and friends

This was the best experience I’ve had buying a car. Ernie was quick to get everything handled over the phone fast! Within a few hours car was delivered to my home! I highly recommend this dealership!

Quick and reliable service

From start to finish the car shopping / buying experience was stressless @audiofpensacola very comfortable showroom floor and waiting area. Called ahead & spoke w Chris who had everything ready when we arrived . Once we decided on which certified preowned car we wanted , Chris got everything done that was on our check off list. Chris is professional, at the same time personable. I highly recommend shopping with Chris & Audi of Pensacola

Very professional and easy to buy a car from

Brought my car in due the air conditioning not working properly. I was quoted $2,700.00 to replace a A/C compressor, A/C valve, 3 rings, and 7 hours worth of labor. I declined due to feeling like the work needed to be done was grossly over priced. Sure enough all the parts necessary together were only $57. The total labor, plus A/C recharge took 25 minutes total to repair. I'm all for fair labor and a fair price quote, but that was extremely ridiculous. Charging a customer extremely inflated part prices on parts is wrong. I can't help but to feel like your purposely dragging out the labor to maximize profit. I love my A7 and I have no problem maintaining the maintenance and repairs on it when necessary. Certain issues I'm now reluctant to take my car to this dealership. I would honestly recommend customers recieve other service quotes from other repair shops outside of Audi Pensacola.

I recently purchased a pre-owned Audi from William. He provided a true “dealership” experience by promptly answering my questions (honestly) and he very quickly gained my trust. We were able to handle most of the transaction on the phone and through email and texts. The car was a surprise for my wife, and the dealership went above and beyond helping me to stage this. William even had the car sitting in the showroom with a big red bow on top! They wasted zero of my time and put no pressure on me whatsoever. Compared to other places I shopped they were a cut above, and are the kind of people I like to do business with. When I showed up to pick up the car it took about 10 minutes to do the paperwork and I was done. This included the financing which was the same rate as my local credit union. There is nothing negative to say about this place, so they get ⭐️⭐️⭐️⭐️⭐️.

I have my car serviced at this location and highly recommend. They offer Shuttle Service within a certain milage range which is extremely convenient. They also offer loaner cars as well, but you must plan in advance. My service Tech, Richard Lorde is so professional and goes above and beyond to take care of everyone.

Kayla is awesome. I would recommend that you go see her if you’re in the market for a new vehicle.

Car buying made easy! I love it!!! In and out with my new Q

See Rich in the service dept. He WILL take care of you!!!!!

I was visiting Destin from Atlanta and my Q7 got a flat tire. This model doesn't have a spare, so my vehicle had to be towed to Pensacola for repair. Not only did the service happen the same day, Rich was able to have my vehicle returned to me in Destin the following day! It was such a relief not to have to figure out a way to drive the hour and a half to Pensacola from Destin. This service was definitely above and beyond and very much appreciated!

The customer service at Audi Pensacola is the best I’ve had a long time. I purchased a preowned BMW 528i and the experience was great. I found the car on Autotrader.com and called in and spoke with Rep. Nalorin who kept in touch answering all of my questions as I was traveling 3 hrs. from another state to make the purchase. Nalorin scheduled an appointment for my aunt who was local to come and test drive the car for me. Once, my aunt was so pleased with Sales Rep. Ernie’s customer service that she had nothing but good things to say about him and how clean and nice the car was. I purchased the car and had a minor concern and was able to call and receive the same attention with my concern as I did before I made the purchase. Manager Travis resolved my issue and in return secured a customer for a long time to come. Thank you Audi Pensacola for the wonderful experience. Your team is the great thus far and exemplifies what the customer service experience should be. Way to go!!!

I highly recommend Audi of Pensacola! I was greeted as soon as I walked in the door. William Nichols has a no frills, no pressure, no gimmicks approach. He knew his product and I cannot emphasize how important that is to a customer. He laid out all the options for the different vehicles and provided me with the information I needed to make an informed decision. A few days after I purchased my vehicle I returned to the dealership to drop off the spare keys for the vehicle I traded. William spent about an hour with me going over all of the features of my new Audi Q7. He even asked me to call him or stop by again if I had additional questions. Now that is customer service taken to the highest level! Best car buying experience ever!

If I tell you that my car buying experience yesterday took all of 45 minutes...walked in and walked out in 45 minutes. 3-4 hours later the car was on my driveway. Ernie...dude you are DA man!! Thank you! I know I'm a boss in my world but Audi of Pensacola just helped me level up!!! Living right and loving it!

Our salesperson (Will) and this dealer and service dept have always been great for is to deal with and in taking care of us as customers! Thank you Will and the entire team at Audi Pensacola!

My husband and I had the best experience buying a new car with the no contact and home delivery process! It was very convenient and we received the car the same day! Great staff, highly recommend!

Phenomenal service, attitude and result. Great experience all-around. Special shout-out to Rich!

Rich and the entire service team were phenomenal!

Getting my car serviced at Audi Pensacola is always easy and seamless. I made my appointment with ease, it took less time than anticipated, and my wait in the showroom even in these coronavirus times was pleasant. Thank you Rich and Audi Pensacola for another five star experience!

Great experience buying from Ernie. He delivered my A6 a long distance with no issues. He dropped it off wearing gloves and made the paperwork process very easy. Great job.

Best service experience ever! Going above and beyond to keep clients safe during this pandemic. Rich Lord is the best!

Consistently a Quality Service Department! With a customer first culture. Thank You Rich!

Great used car. Nate was great to deal with, very helpful. A true professional. I love the car!

I recently traveled to FL from NE and my car needed repairs. I can?t thank Rich enough for his expertise and professionalism! He coordinated with the NE dealership to complete the needed recall repairs and went above and beyond to arrange for my car to be picked up and delivered back to my location which was an hour away from Pensacola while the stay at home orders were still in effect!!

Great service, very clean facility.......................

Awesome service experience on my Audi A-6 today. The staff was absolutely awesome. It was the best service experience I have ever experienced from an auto dealer. Thanks for an absolutely great experience today at Audi a Pensacola.

Yesterday, 14 April 2020, we purchased a college car for our son. From start to finish, our salesman Ernie was amazing! No pressure, very knowledgeable, NO BS, courteous and flexible. We will be buying another car soon for our other son and I will definitely head back there first.

Yesterday, 14 April 2020, we purchased a college car for our son. From start to finish, our salesman Ernie was amazing! No pressure, very knowledgeable, NO BS, courteous and flexible. We will be buying another car soon for our other son and I will definitely head back there first.

Service was outstanding and Richard went above and beyond to make the 5.5 hours I was there very comfortable. This was the closest Audi dealer/service department to where I live. With the customer and automotive service I received, I will not hesitate to return!

I saw a nice car as I was driving by. Stopped looked at it, very nice shape. The staff was friendly and helpful. Everything was very clean. Nice buying proccess very quick. I am happy with my new to me car.

Great service!! Clean facility and the service rep kept me informed during the whole process

I love how the car rides and the technology in it is outstanding!

Contact with dealership was warm and friendly from the initial phone call through the completion of the repairs made to my Audi A3. This was a pleasant experience for us and recommend them for their service department's customer service!

Took car for service. Even during this vulnerable time, Audi service was outstanding as usual!!

great experience, nice staff, really nice vehicles at great prices. Would definetly recommend.

One of the best dealers I have ever visited. The staff is friendly and knowledgeable. I have taken both of my Audi's to Pensacola Audi for repairs and the staff has always been able to find the cause of the problem. I have also bought genuine Audi parts from them at reasonable prices.

The service department provided me with an appointment on the date and time I asked for, which is much appreciated. The service performed covered two areas; one was routine maintenance and the other was a recall. All work was carried out within the time quoted. I would recommend this dealer.

My experience was great and easy. Rich was amazing and so understanding to my needs. I was able to add some last minute services with no problems and received a rental car at no cost. I will recommend this service department always.

My experience was great and easy. Rich was amazing and so understanding to my needs. I was able to add some last minute services with no problems and received a rental car at no cost. I will recommend this service department always.

They communicate clearly and concisely about what's going on with my vehicle. I know my car is going to be fixed right the first time. I love that they will provide you a loaner vehicle so you are not waiting on your car. Thank you Audi.

Rich is professional, knowledgeable and informative. Exemplary service by the Audi team! Thank you

The best car buying experience ever! No pressure, just honest and sincere facts and guidance. Ernie is wonderful and always able to be reached.

I arrived early for my service appointment but was greeted immediately by David, my service advisor. The service dept. went to work to diagnose the issue I had with my passenger seat. After determining the switch was defective, the problem was corrected on the spot, and I was on my way after only a couple of hours. A great job done quickly and professionally.

Very professional, very helpful. Facilities are well organized and pristine in all respects. Very good experience. *note* purchased a 2017 Audi Q7, 3 years earlier for my wife-that experience prompted me to order and buy this 2020, A7.

5 stars! Rich Lord is the best! Great showroom and waiting area!

Our experience at Audi was hands-down the best experience with buying a car. William Nichols was professional and provided all the information we requested plus more without any pressure to purchase. He helped locate a car that worked with our budget and came in on his off day to deliver it and go through setting up all the features. We are thrilled the dealership is in Pensacola and that factored into our decision to purchase an Audi. We look forward to many years ahead with Audi. Thanks William and all the staff at Audi Pensacola.

Everyone is so nice and very helpful!

Purchased our daughter a preowned Audi A4 for her 16th birthday. It was the easiest car purchase we have ever made! William was our salesman and he was excellent to work with! He even kept the car at the dealership for almost a week so we could surprise her on her birthday! I would highly recommend Audi Pensacola and William! Thank you for making car shopping so easy!!!

First class dealership with a beautiful showroom. We purchased a used BMW X3 that was serviced immaculately. The buying experience was so relaxed. No high pressure sales. Very professional customer service from the beginning of our inquiry to the end of our purchase. A big thanks to Tara and Steve. I would highly recommend this dealership. I just wish they were closer to South Walton where we live but it was well worth the drive!

My son's recent repair work on his A5 was handled professionally and courteously by the service department, and my recent purchase of an A6 CPO through the sales department the same... 5 Star Dealer that I would gladly recommend to my friends.

Would it really have hurt to have detailed the inside of our new to us car we bought this month? Once we realized that the buck stopped after the sale we will take our servicing of our vehicle elsewhere. Customer Service is lacking. Sometimes it really is the little things. And someone should really clean all the screws off the ground by the pickup bay. Tires are expensive.

From the moment we walked in we felt welcomed and were immediately attended to by our salesman Kayla Stewart. Unlike other dealerships salespersons, Kayla listened to our needs and desires and showed us comparable vehicles until we found the one I fell in love with but left without purchasing. Kayla and my husband worked secretively all the next day and about 5pm she drove my new Q5 Quattro up to my front door and a beautiful surprise from my hubby. She continued to make things a breeze by bringing all the paperwork to us so we didn’t have to drive back to Pensacola since we live in Crestview. The whole staff at Audi of Pensacola made our buying experience PHENOMENAL!

Incredible customer service!!! Ernie Martinez was amazing!!

I was recently at Audi Pensacola for an issue. David Travis fixed this and I got my convertible serviced while I was there! I ALWAYS receive excellent service and friendly staff at Audi Pensacola.

I purchased a new Audi 6 paid over $50,000 cash. Service after the sale was non existent had several questions after taking the car home, called salesman never returned three phone calls. I would never recommend this dealership. This is what happens when you are the only game in town and no competition

Recently bought a car here after her's was totaled by a kid running from a State Trooper. Idiot ! Looked at a lot of places and these people (Chris) were great. Found us what she wanted in Houston ,Tx. Handled everything a d made it a pleasure. Will go back to them!!

Everything went well and I will always take my Audi there .

My experience at this dealership Service Depart was truly outstanding. They did exactly what they committed to do , when they said they would get it done, and in a cost effective manner. All of the Staff were very professional and committed to exceeding my expectations. My Service Advisor, Richard Lord, always goes over and above the call of duty to make sure that I am delighted with my service experience. This Service Department certainly makes me want to buy another Audi from them!

Great customer service, Nate was my sales person and went over and above to help me with finalizing my purchase. Hannah was also great in handling the paperwork while Nate had to run a couple errands. Great group of people, highly recommend Audi!

Great dealership, we have bought two cars in the last three months and they were both great experiences. Steve and Ernesto are very nice and patient. The service department is also great, I would recommend this dealership a million percent.

We bought a 2008 Lexus RX 350 that was in mint condition and we were treated like we were buying a brand new Audi...which we are now considering! My salesman “Nate the Great was just awesome, as well as the rest of the TEAM! It was worth driving from Mobile to Pensacola & we are definitely doing it again next Christmas! The plan is already set in motion. PENSACOLA AUDI is the absolute best!

Very nice salesman, of course eager to help, we bought a Mitsubishi, mirage, nice little car runs and handles great. They did what we needed from them, great experience!

Always a great experience here. They go above to make things happen. All of the staff is very welcoming and nice. Definitely recommend them. Kayla was the best!! Thanks girl. 🥪

friendly and helpful staff

Professionalism, service of our vehicle and customer service is excellent.

Awesome place to work. Awesome people. Can’t find better customer service anywhere. I also was recently able to purchase a vehicle through Audi and the experience stands true. Most helpful people I could ever work with. #audifam #kaylacan was awesome as well.

Audi Pensacola was such a pleasure to deal with when leasing my new vehicle. My salesperson, Kayla, was very knowledgeable and went to great lengths to find all information I needed and assisted me with setup on the newer interface. She personally made sure that everything was taken care of and made an effort to make the process as easy and expedited as possible. I really appreciate the efforts of Kayla and Audi Pensacola in finalizing the lease of my new Audi Q8 Quattro, which I’m so pleased with and highly recommend them. Thanks, Audi Pensacola!

Audi Pensacola has been a pleasure to deal with. Rich is extremely attentive, friendly, helpful and kind! I'm not sure I would love dealing with the service department at Audi Pensacola if Rich were not there. He is definitely an asset to this dealership!

We are very pleased with the service we received at Audi. William is very knowledgeable our purchase was very smooth. Thank you for the hospitality.

We loved our experience with Chris at Audi of Pensacola! He was knowledgeable and went out of his way to make our buying experience as easy and stress free as possible. We decided a little late in the day to make our visit which caused several employees to have to stay late to finish our buying process and nobody seemed irritated or bothered by this. Everyone was great!

I am loving the comfortable ride and handling of my new Q5. I made the purchase this weekend, and Ernie, my sales manager, was incredible! Not only was it the easiest car buying experience I have ever had, Ernie was patience and eager to answer any question I had. There was no pressure to commit, and once I made the purchase, he took his time to set up my Bluetooth, go over the Audi MMI Navigation, the virtual cockpit, and all the other technology features. I definitely recommend Audi Pensacola to anyone looking for great service and knowledgeable experts!

Nate was our salesman and he made the process very easy. I would absolutely recommend buying from Nate and the Audi team. Everyone was amazing. From the negotiation process to closing the deal. The entire team made it very easy and smooth.

I was communicating with Pensacola Audi via email about a vehicle that I wanted to purchase and trade one of my trucks. After a few emails I was told that they do not negotiate and would give me a trade in value if I came to the lot and it would take about 20 minutes. I drove to Pensacola and after much longer than 20 minutes we still did not have a price. We finally decided to leave and they said they would text or call us with the price soon. The next day I still did not hear anything. I emailed Lorin Cole 2 or 3 more times and she was going to contact somebody about the issue and have them call me. They have my email, cell and home number and here we are about 24 hours after we first got to the lot and still no response . Is there a zero star on here? They claimed that this was going to be a great experience . Wow ! If this is their best what is a bad experience like there?

Ernie was awesome and super helpful. He made the process go very smoothly and got me out the door quickly. He knew I was coming from out of town and didn’t want to spend the whole day at the dealership. Thanks Audi Pensacola!

Audi in Pensacola is the worst at customer service. You can never get anyone to answer the phone, and once they do answer, they transfer you to someone else snd it just rings and ring. I guess you have to go in person just to make an appointment. I heard excellent things about Audi in Mobile so I called and they picked up on the 1st ring with awesome customer service and my appointment was made. My drive over will be worth it because I’m already impressed by their service. They even have a shuttle to take me to get lunch while I wait!!! Great job Audi Mobile!!

Recently bought at Chevy Silverado from Audi of Pensacola my sales person was Kayla who was great and really understanding. After much delay issues with my truck were resolved but i must say that review ratings are put well above customer satisfaction. Hindsight is always 20/20 and the statements made by managers of correcting a review before issues with my truck are taken care of was poor professionalism and shady at best one of the many reasons people find going to dealerships uncomfortable and very stressful. Word to the wise review every in and out about buying used cars from delearship so you can be prepared from the loops you will definitely go through. Pretty sure everyone has not had a bad experience like this but this is my recent dealership venture and will be better prepared next time around.

Recently bought at Chevy Silverado from Audi of Pensacola my sales person was Kayla who was great and really understanding. After much delay issues with my truck were resolved but i must say that review ratings are put well above customer satisfaction. Hindsight is always 20/20 and the statements made by managers of correcting a review before issues with my truck are taken care of was poor professionalism and shady at best one of the many reason people find going to dealerships uncomfortable and very stressful. Word to the wise review every in and out about buying used cars from delearship so you can be prepared from the loops you will definitely go through. Pretty sure everyone has not had a bad experience like this but this is my recent dealership venture and will be better prepared next time around. Had issues with the a/c the service department stated they sae nothing wrong aftrr the a/c went out again i took it to my mechanic and a leak was found. Only way this leak could have been over looked after having the truck for a week is that it really was not service just shot some refrigerant in and sent it on its way.

Rich and his team take the time to meet all of my needs. Easy transportation when I need it. Great team.

Awesome service! Highly recommend!

Service department was great

Great car representative helped in purchase of my vehicle. Management was wonderful and Gulf winds was on site so able to take care of business all on a Saturday. Thank you Audi of Pensacola!

Very happy with their service. They kept me informed about my car the entire time I was there. I felt well taken care of.

Audi Pensacola has been my 'Go To" dealer since they opened. When I moved to the area the closest Audi dealer was in Mobile. Made my day when I saw the billboard announcing their opening. Rich has been our service rep since day one and always does a great job. Keep up the good work.

Audi is top notch. I was treated very well with a recall on my TDI Q5. Ronnie & Rich were very professional. I was truly impressed with the kindness & “class” of all the Audi staff. Thank you.

Once again I experienced excellent service from Manager Travis,Nathan coming in on his off day to finalized my acquisition of my new A6 . I am really enjoying this car and the S5 that Nathan sold to me too.Very professional and I always feel welcome every time I stop by the dealership.Rich is the best person in the service department.Always going above and beyond.Thanks for all the team of Audi Pensacola! Keep up the great work!

Went in to purchase coolant due to a low level in our 2017 Audi. Rich Lord our service counselor became concerned due to a specific odor, and asked us if he could have one of their mechanics take a look at it. He had it checked and found that our water pump had a leak. Gave us a brand new Q5 as a loaner, until it was reparied. Excellent service.

Audi Pensacola is setting the standard in excellent customer service. I live an hour away and will never shop anywhere else. William made the car buying experience so simple and a joy. He is professional and knowledgeable about his job and the Audi brand. You are lucky to have such an asset on your team. He definitely turned my family into Audi fans for life. Thank you William!

I feel like we were lied to just to make a sale. I live in Panama City and we asked specifically, since we have no Audi, if they come pick up our car when it's due service and leave a loaner for use, as that is what BMW from Ft Walton Beach does. They said no, but we could get our free services done at VW since they are the parent company. Fair enough, we have a VW so no big deal. Well come to find out, that is NOT the case. You MUST take it to a Audi service department for your complimentary and/or paid service maintenance. Had I known this, I would NOT have even considered buying an Audi as I think it's a bit ridiculous to have to drive over 100 miles to get service done.

I drove all the way from fort Walton Beach. When I got there it took someone a while to come over there. Then they sent someone who wasn't even a salesman out there so he couldn't answer some questions.then when I got back from test driving the vehicle we went in side for a salesman to help. Then I put my information and he came back and was given and was like u need a cosigner or more money down. Then he came back and was like putting more money down isn't going to help. Then I made a phone call then came back in and give them the information to email a buyer's contract to the people I talk to. Then the salesman personally called them. When he came back they eventually sent it to them. Then he came back and was like u need to get with those people on the next step. I think he held me there till I wasn't able to make it to that place in time. The whole time there was some one else waiting and hoping it wouldn't work for me so he can get the truck. He left and the salesman Said he went to the bank to get a check. Big waste of my time

Make promise that they are unable to provide but good customer service skills and not willing to make deals to help the buyer but offer a deal for vehicle of no interest.

Better Customer Service, more honest in their information and standing by their products and making sure if their product doesn't live to the "certified" label they put on it, to make it right but providing a product that does.

Impeccable service! 5 stars all around.

ERNEST MARTINEZ was an awesome help through my buying process! Made it as easy to enjoy this beast of a truck! Big Thanks to the Audi team!

William was absolutely incredible from start to finish! I was looking for a very specific car and he found it (color and all!) Buying a car is usually a painful and stressful experience but he made it EASY and painless. He was very upfront and transparent through the whole process. I went into Audi not knowing what to expect and he more than exceeded my expectations! Amazing buying experience and I look forward to working with him again in the future!!

Needed some help getting AdBlue into my Q5 while traveling through Pensacola. Rich Lord, service advisor, was the nicest guy and got us fixed up and on our way!

Good coffee and snacks! lol David Travis gets the job done. everyone should drive an Audi!

Always a positive experience

Recently purchased as used car from Audi Pensacola after I was in a car accident and my previous car was totaled. I found a car I liked off the internet and emailed the sales team regarding the price and availability of the vechile. A specific question throughout the buying process was how many keys the car came with. I have emailed proof and messages from employees stating the car came with both factory keys.. having both keys is a huge deal for me. Throughout the buying process I received confirmation that the car came with 2 keys, and it even stated this fact on the keychain. Well push comes to shove after all the papers are signed and I’m about to get into my new car, my salesman states “well actually it looks like we only have one key”.. this is pretty upsetting and very disappointing when I specifically questioned how many keys this vechile comes with. He stated would check with the managers and they will figure something out. I have not received any feedback from the management regarding this. Yes, I understand all vechile a are sold “as-is” but do not advertise and tell customers that both keys are present all throughout the buying process and after all the papers are signed “ well sorry we only have one key”.. ANOTHER BOMSHELL, came today when I get pulled over regarding my car registration. During my purchase I decided to transfer my plate from my old car to my new used car, didn’t think it would be a big deal. Well after signed the papers my salesman states they had trouble transferring my plates and they would be able to take care of it the next business date since I purchased the car at 7pm and the DMV was closed. Not a big deal, received a temp plate and went on my way. Well today I get pulled over for regarding my expiring temp plate.. and I still have not received my new registration. I called my local DMV and they stated the vechile was still registered to my OLD car. 😡😡😡😡. There has been no communication throughout any of these issues from the dealership.. Not a call, message, or email. I am completely disappointed in the dealership and the whole “sonic automotive buying experience”

TRAVIS KISER A GREAT MANGER TO WORK WITH TOOK GOOD CARE OF ME EVEN AFTER THE SALE THANKS TRAVIS YOUR MY KIND OF PEOPLE.

We just bought our very first Audi S5 prestige. Nate helped us, he is amazing!! The first time we went to Audi they were about to close but he spent the time to talk to us about the car. We went back to test drive the Audi S5 after we test drove a Mercedes AMG E43. This dealership is amazing! Nate is amazing. He treated us as customers. He is not pushy, very understanding, very respectful. We decided to buy the car and we were in the dealership until 9:30pm, never did we feel unwelcome, never did we feel being hurried. We can’t recommend this dealership enough. One thing for sure, if we buy another AUDI, it will be from this dealership!! The easiest dealership experience we ever had. Nate was amazing salesperson to deal with and the sales manager we dealt with. Definitely see Nate if you visit Audi in Pensacola! We went to Cadillac dealership before coming to Audi and the treatment was simply Night and Day. Audi dealership and Sales person Nate for the win!!!

Went to look at a used, low mileage 2011 BMW at a great price, but after reviewing the service history that they did when they took the car in on a trade, I discovered on the report that their tech recommended a rear main oil seal (they initially said the car needed nothing). They offered to repair it for $2600 added to the price because they felt it wasn’t a required repair (even though their own tech recommended it).Last I checked, a leaking rear main seal is a big deal. Had I not asked about the service history, they would have never said anything, even though they already knew it was leaking. Kinda shady in my opinion.

Nathan was excellent!!! Highly recommend him if your in the market for an Audi.

Met William last night as he was show casing 5 of the 2018 Audi’s out at The Warf! Impressed with how knowledgable and personable he was! He has me wanting an Audi and I’ve been a loyal BMW owner for the last 15 years!! When I’m back in market for a car I’ll highly consider Audi as the product bc of its features and William for the customer focus he displayed!!

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Purchased a brand new Audi Q7 Prestige in June 2017. Car has been back at least 7 times in less than a year. Dealership is very non responsive. Had the same experience when calling Sonic’s Corp office. Save yourself the headaches and buy something else. Can’t wait to get something else. We have never had a bad experience with a new car.

Brand new Audi Q7 prestige. Nothing but issues! Dealer is non responsive! Purchased in June 2017. Car has been to service department 7 times in less than a year. I even called Sonic?s corporate office and received the same type of ?service?. Don?t make the same mistake we did!

After having a terrible experience almost buying a car at another dealership, I was thoroughly impressed with the customer service we received. The salesperson who helped us, Jonathan, didn't work on commission so he was not pushy when we were looking at the car we drove out to see. He was up front about pricing and buying information so we knew from the beginning what we were getting in to. My husband told me walking in that there was another vehicle he wanted to see before purchasing, but due to the great experience we bought the vehicle there on the spot. Thank you Audi Pensacola for a wonderful car buying experience for me, my husband, and my young son!

Took our A5 in for service ( great job from Rich) and ended up purchasing a new TT with the help of Hannah. Great Audi guest experience.

By far, the purchase of my Audi in Pensacola, has been the most pleasant and easy buying experience I have ever had. William was extremely knowledgeable and patient with me as I learned, and still learn, all the bells and whistles of my new car. I would highly recommend purchasing a new or used vehicle from this dealership. If you want a courteous and knowledgeable sales person, I would recommend William!

Knew what I wanted and they made it a pretty easy process. Beautiful state of the art facility.

Went in for service on my 2014 TTs . Left with a new Very impressed with the dealership and the teamwork of the staff. Travis Kiser is the best. Highly recommend checking them out.

I loved this dealership. I didn't feel pressured and felt the salesman was extremely professional, well spoken and knowledgeable. We ultimately didn't buy the car as we thought the price was more than we wanted to pay. We tried to get them to come down a bit ($679) but were told the prices on the cars are set prices and they're not negotiable since the salesmen are salaried not commission based. However, just a few days later I got a notification from cars.com that the price was lowered lower than what we were originally offering. Oh well, if we're ever in the market again we might still give them a chance to make it up.

I came to this dealership looking to buy a Jeep Grand Cherokee. I got to the dealership and test drove the Jeep and everything seemed great until I went to park it and noticed that the check engine light was on. I asked the sales rep about it and he said the shop was aware of the light and had reset the code to see if it would happen again. The code was just for an Evap problem. This immediately turned me off because what dealership wouldn't just fix the problem as soon as they noticed it? To me it seemed like they tried to pass the buck on replacing the problem part. I also noticed that the key fob was dead and asked that the battery be replaced in it. If you guessed it was never replaced and the fob was dead when i went to remote start the Jeep you guessed correctly. During the time I was waiting for the part to come in for the dealership to fix the original error I got an alert that they dropped the price on the Jeep by 500$. I asked about this and they said it was meant to be removed and they couldn't do anything about it. Now I feel like they stole 500$ from me. I was initially attracted to this jeep because it was listed that it also had Navigation. When I drove the Jeep it did not have navigation. I asked what they could do and they said they were not responsible for inaccurate information on the website listing. So now I feel like I've had 1200$ stolen from me because they told me it would be 700$ at a Jeep place to have Nav added and that they wouldn't cover it. The sales rep was also not very responsive to messages and didn't keep me informed about the vehicle I was purchasing. I have to say I would not recommend this dealership unless you like headaches and a lot of excuses. I'd go spend my money literally at any other dealership to avoid these kinds of problems.

Doing what they can to help me out and get me on the road. .

My husband and I were there this weekend. We found a car we loved, agreed to pay the sticker price, completed all the paperwork, they ran our credit which was flawless and just when we thought they were going to hand us the keys, a manager, Travis Kiser, came out and told us that there had been a mistake on the sticker and we had to pay $3,000 more for the car. We had never been to Audi before and we will never go back. We drove across the street and bought a 2017 Lincoln MKZ. How can you trust a dealership that won't even honor their own sticker? Unbelievable.

Very thoughtful, professional & extremely kind establishment!!! Excellent customer service♡♡♡

Go to Audi Pensacola and experience their excellent service! HANNAH is fantastic! Buying a car was so easy because she found the exact car I wanted, handled every little hassle (paperwork, numbers, etc.), and had my car delivered, detailed and ready to go within ONE day! I didn't spend hours at the dealership. All I had to do was show up and sign then drive away in the exact vehicle I wanted (right down to the tech specs and color)!! Go to Audi Pensacola and ask for Hannah. She will take care of you personally with excellent customer service, and you will drive away happy!

Abby was super friendly and not pushy at all. She knew a lot about the car and kept in contact with us without being unbearable. There weren't a lot of middle men and closed doors and it was a very pleasant experience. Will definitely come here for our next purchase.

We were so pleased with our experience here. Abby was so pleasant and fun to deal with. She offered lots of help and info, but we didn't feel pressured at all. She called us once after our initial visit and was just friendly. The day we bought the care she was really helpful and the upper management was friendly. We didn't have to go through a bunch of middle men and closed doors. It was the best experience we have had buying a car.

Bought my first Audi last week and would highly recommend not only these vehicles but the staff as well! Our sales associate Hannah was friendly, informative and made the experience great! The process was quick and efficient! If you go in ask for Hannah!

Visited Pensacola Audi today for first time since they opened. 3 hours later, I am the proud new owner of an A-4. The customer service was exemplary. Our sales rep, Robert Welborn, made the buying and test driving experience a great one. And the dealership itself is just beautiful inside. Highly recommended, loved the store, and can't praise the sales staff enough. Job well done guys!!!

A wonderful first visit to our awsome new dealership with a friend today! Was warmly greeted at the door by Hannah who demonstrated all the cool new tech on all the exciting new Audi models. A Winner! Thank you again Hannah for the wonderful conversation and info!

Great Vehicles.Great Staff.Great selection.Worth the trip.