Very lovely place inside and out. the staff were amazing and kind. if a little problem occurred they fixed it so fast and correct it was unbelievable. would highly recommend buying from them either a new or used car!

Rich in service is a great tech to do business with in the area.

My wife and I had an outstanding experience with Pensacola Audi. They are very fair and ethical, always making sure our needs were met with a solution that had our best interest in mind. Shane and Jimmy are a pleasure to work with. Pensacola Audi has earned our business for years to come. I can't recommend them highly enough. Thank you!

Had a great experience! They have some good used cars at good prices! I couldn’t afford the Audi :( Hannah was fantastic.

I have always loved Audi since I rode in a friend's 5000 as a young adult. Sadly, due to the lack of a trustworthy local dealership, I had to take Audi off of my list as New Orleans is a bit far to drive from Mobile, AL for routine maintenance etc. My life has since changed! Audi of Pensacola employees are empowered to create great service experiences- loaner cars even if you bought elsewhere, car people behind the counter, snacks and entertainment while you wait for a quick stop!

Rich is the man. I drive from Mobile, AL for service, because people make the difference-

Was interested in a preowned cash deal. The car was a trade in, yet to be detailed, and had some obvious mechanical issues. The asking price was ridiculous for the year and mileage of the vehicle. Before I could even test drive, I was told (without asking) that the dealer doesn’t negotiate prices. What car dealer doesn’t negotiate prices?!! No one in their right mind would pay their asking price for that vehicle. Even one of their employees agreed the price was unrealistic. Audi lost a customer forever and I will never recommend this dealer. Large purchase items are negotiable. I teach sales for a living. �

My experience was horrible. The sales ladie was Hannah. She didn't know anything about the features on the auto I purchased I am still reading the manual. She would not give me a purchase agreement to take to my credit union, lied about someone test driving it. So I had to call back and speak to the manager on Saturday. She sent an text to me that was very unprofessional. Refusing to give me an purchase agreement. The manager didn't say much about it. Won't recommend Pensacola Audi to anyone right now..

Purchased a brand new Audi Q7 Prestige in June 2017. Car has been back at least 7 times in less than a year. Dealership is very non responsive. Had the same experience when calling Sonic’s Corp office. Save yourself the headaches and buy something else. Can’t wait to get something else. We have never had a bad experience with a new car.

Brand new Audi Q7 prestige. Nothing but issues! Dealer is non responsive! Purchased in June 2017. Car has been to service department 7 times in less than a year. I even called Sonic’s corporate office and received the same type of “service”. Don’t make the same mistake we did!

After having a terrible experience almost buying a car at another dealership, I was thoroughly impressed with the customer service we received. The salesperson who helped us, Jonathan, didn't work on commission so he was not pushy when we were looking at the car we drove out to see. He was up front about pricing and buying information so we knew from the beginning what we were getting in to. My husband told me walking in that there was another vehicle he wanted to see before purchasing, but due to the great experience we bought the vehicle there on the spot. Thank you Audi Pensacola for a wonderful car buying experience for me, my husband, and my young son!

My wife was treated so well when she bought her car here, that when I purchase my next car Audi will be seeing me.

My dream car has always been an Audi and thanks to the help of the staff at Audi Pensacola, especially Hannah Dozier, it was made a dream come true. Hannah was extremely knowledgeable, helpful and worked her very hard to get me out of a situation with my previous lease and into my Audi A5. I’m happy to see them in the community and with more people like her then I can see why people keep coming back.

Locked in an out the door price on Friday. Flew in Saturday from NC with the check. Out the door in 20 minutes. Car was better than promised and full of gas. Great follow-up since my purchase. This is how buying a car should be done!!!

In for service - awesome - I’ll be back again - again impressive

I had a wonderful experience with this dealership. Shane was knowledgeable, professional & kind. Travis Kiser went above & beyond to find me the perfect used A6! He worked so hard for me & kept in touch until he found what I wanted. (In fact at one point I was talking with him from the BMW dealership—he convinced me to come back to Audi!). I couldn’t be happier & will enjoy my beautiful “new “ car for years to come. I am most grateful & highly recommend these folks.

Highly recommend William! He helped my husband and I pick out our new car and we couldn’t be happier! Great service!!!

I have owned a BMW since 2013, bought another last year. I went by Audi Pensacola after test driving a M4 and fully believing that I would be purchasing another BMW. Audi Pensacola changed that. Upon arrival I was met by William, looking for something comparable to an M3/M4. He ended up showing me a 2018 S4 that they just got at the dealer. After removing shipping material from the car to show it to me, I immediately noticed the high quality of Audi vehicles and how far they have come since my first search in this segment in 2013. After the test drive, the S4 quickly jumped ahead of BMW in the race to be my new car. When I came back with my significant other, we met Jonathan, who showed us the vehicle (now in the showroom) and explained features while fielding numerous questions from the both of us. Once we were both satisfied with the information we sat down and talked numbers with Kevin, the Manager. The whole negotiation process was a little different due to their system, but not in a bad way. I appreciated the fully transparent nature of their pricing and willingness to talk/work out the deal. I ended up getting a fair price on both the S4 and my trade-in. I left that day satisfied with the deal on my new 2018 S4. Overall, the experience was extremely positive. Kevin and his staff were knowledgeable and professional, taking customer service seriously and worked hard to make sure any concern was addressed, even as closing approached. I would highly recommend this dealer to anyone searching for a vehicle in this segment.

Great experience when I went to take my car for the milage inspection and oil change. Rich was such a gentleman and very clear on everything. Great service.

Best car buying experience I've ever had. Our sales person Hannah went above and beyond, even though we were buying a used car she treated us as if we were buying new. I would highly recommend her for a great car buying experience.

I was just like to" Thank "William at Audi Pensacola. He was very helpful and patience with us during the purchase of our New Convertible Audi A3. I look forward to seeing you soon. Thanks again, Tasha😎

Best car buying experience ever, I will never buy a car from any other dealership.

I had the pleasure today to buy a new Audi A3 quattro from Hannah today. She was wonderful, and made things easy, while being fun to buy a car from!

Great experience. Refreshing way to purchase a vehicle! William provided excellent care. I recommend to all if you are looking for a new or used vehicle, start your journey there.

We bought our son a used Infinity G35 and got a great deal. Great service! Will definitely go back for our other son.

Truly had the best car buying experience ever. William Nichols at Audi Pensacola made a normally stressful and lengthy process to buy a car the most pleasurable experience ever. Loved that William was not aggressive like most car sales persons are and that he was straight up honest about price and our trade in value. The dealership was very nice, clean and the nicest dealership I the area. William was awesome to work with and we will look first at Audi Pensacola for any future car needs. Thanks again Audi Pensacola.

Took our A5 in for service ( great job from Rich) and ended up purchasing a new TT with the help of Hannah. Great Audi guest experience.

Never owned an Audi before; went in about 4-5 months ago. Nice facility; nice people. I normally drive fairly large Mercedes SUVs. But I did get pressured into buying a Q3 which I honestly hate. It's tiny and doesn't have a lot of bells and whistles. I should have bought something else. Totally my fault. I was interested in an A4 but for some reason let the sales person talk me into something much, much smaller. The Q3 feels like I'm in some kind of mini Cooper. But again, totally my fault.

Not a happy customer. Never had this kind of service at a dealership in the past.

Parts representative said, she can't give a part number cause we don't have an account with them.....?!

Car buying excellence is what I received from Hannah at Audi Pensacola. She is knowledgeable and you couldn't do better than her if you're looking for someone to speak with. Jimmy was also great! Let me also say that the customer service here is above and beyond anything than I have ever seen in a shopping experience. Every person who I came into contact here went above and beyond to make my wife and I comfortable. I drove all the way from Atlanta to buy a car here and it was well worth the trip. Thank You to everyone at the dealership for the service and especially Hannah for helping us out. You've earned a loyal customer!!

By far, the purchase of my Audi in Pensacola, has been the most pleasant and easy buying experience I have ever had. William was extremely knowledgeable and patient with me as I learned, and still learn, all the bells and whistles of my new car. I would highly recommend purchasing a new or used vehicle from this dealership. If you want a courteous and knowledgeable sales person, I would recommend William!

About 2 weeks ago I purchased a vehicle from Audi Pensacola. William was my contact there, on Monday or Tuesday before my purchase we started making arraignments and going back and forth with financing. Thursday evening we came to an agreement and I made the 5 hour drive from Jacksonville. Once I arrived my new vehicle was up front and ready. Paperwork was a breeze and everyone at the dealer was enthusiastic for my purchase. William's professionalism and friendliness was top notch. I would absolutely purchase another vehicle from him.

Great place to buy a car. No pressure

Great experience here at pensacola Audi. I came an hour before closing and had my jeep the next afternoon. Fast professional staff. No pressure sale. A++

My Audi dealership of choice

This place ran an ad on TV that stated “A good man stated that it better to give than receive” . Then later it said “we’ll maybe next time.” As a Christian this is totally offensive to me. First he wasn’t just a “good man” he was the only perfect man. And to twist His words for self gain is one of the biggest sins you can commit. So unless this ad is taken off air and apology issued to the Christian community I will never visit this dealership. I will also spread the word. I just wonder if they even thought about using a quote from the Koran or the book the Buddhists use. And, if so how much of a public outcry there would be.

They own ever ythi ng

Knew what I wanted and they made it a pretty easy process. Beautiful state of the art facility.

The Audi staff was amazing! They worked hard to get me into the car of my dreams, encouraged me to asks questions along the way, and made the process transparent. Thank you Audi of Pensacola!!!!

In the market for a pre-owned vehicle for my teenage daughter and found one on their lot via internet. I live 4 hours away and tried to put a deposit down on vehicle. Don't take deposits but they will put a courtesy 24 hour hold on the vehicle for you." Email communication: " I just wanted to reach out and let you know that I have reserved the 2008 Rav4 under your name for tomorrow. The hold will be good until 2pm! If there is any change in plans going forward please let me know!" On my way to purchase vehicle I get a phone call that the car was sold yesterday morning. So the 2pm hold was placed on a vehicle that wasn't even there? It's a 24 hour hold so it began at 2pm but they car was gone. This is the kind of business practices that makes purchasing a vehicle a painstakingly difficult process. How are you that unaware if a vehicle is on your lot or not? What is this so called process of courtesy hold? Phone call said we sold they vehicle but we have others on the lot in that price range. Are you kidding ? Why would I even come to your dealership ever now?

Went to buy a pre owned vehicle today for my daughter who is just starting to drive. I live about 4hours away. Emailed earlier in the week to find out if vehicle was still on the lot. It was and Friday at around 2pm , the vehicle was supposedly put on a 24 hour courtesy hold for me. This was done via email communication with my name since they would not take a deposit. Well en route today I get a phone call that the vehicle that supposedly had a hold placed on it yesterday afternoon was in fact sold in the AM yesterday. So in essence I had a hold on a car that wasn't there? How do you not keep up with your inventory? How do you sell a car to someone else, when I inquired about it first, offered to put a deposit to hold it, and was told to call back in the afternoon and place the courtesy hold based on when I could get there to purchase the vehicle. I am sure that some have a good experience at dealership but mine was not. It was poor communication and poor business all the way around. I will not recommend this dealership to anyone.

Wonderful

Salesman's r a joke

Great place great service love how they help me in everything and offer snacks and drinks. I recommend this place they are very friendly.

Went in for service on my 2014 TTs . Left with a new Very impressed with the dealership and the teamwork of the staff. Travis Kiser is the best. Highly recommend checking them out.

I loved this dealership. I didn't feel pressured and felt the salesman was extremely professional, well spoken and knowledgeable. We ultimately didn't buy the car as we thought the price was more than we wanted to pay. We tried to get them to come down a bit ($679) but were told the prices on the cars are set prices and they're not negotiable since the salesmen are salaried not commission based. However, just a few days later I got a notification from cars.com that the price was lowered lower than what we were originally offering. Oh well, if we're ever in the market again we might still give them a chance to make it up.

The service department has an incredible staff, knowledgeable and hardworking mechanics, and fair pricing.

Service Dept is great! Go ask for Rich and he'll take great care of you.

Went to Audi for some warranty work on our 2014 A4 and had a very pleasant experience with their service department. I want to give praise to Rich (one of the service advisors). He was a well informed representative that rapidly solved our problems. For our future endeavors with Audi I’ll be coming back to Pensacola specifically because of Richard and the service manager Michael.

So incredibly thankful for an Audi dealership in Pensacola. This place is extremely high tech, comfortable lounge, and friendly service. I'll never take my Audi anywhere else! David is awesome!!

I came to this dealership looking to buy a Jeep Grand Cherokee. I got to the dealership and test drove the Jeep and everything seemed great until I went to park it and noticed that the check engine light was on. I asked the sales rep about it and he said the shop was aware of the light and had reset the code to see if it would happen again. The code was just for an Evap problem. This immediately turned me off because what dealership wouldn't just fix the problem as soon as they noticed it? To me it seemed like they tried to pass the buck on replacing the problem part. I also noticed that the key fob was dead and asked that the battery be replaced in it. If you guessed it was never replaced and the fob was dead when i went to remote start the Jeep you guessed correctly. During the time I was waiting for the part to come in for the dealership to fix the original error I got an alert that they dropped the price on the Jeep by 500$. I asked about this and they said it was meant to be removed and they couldn't do anything about it. Now I feel like they stole 500$ from me. I was initially attracted to this jeep because it was listed that it also had Navigation. When I drove the Jeep it did not have navigation. I asked what they could do and they said they were not responsible for inaccurate information on the website listing. So now I feel like I've had 1200$ stolen from me because they told me it would be 700$ at a Jeep place to have Nav added and that they wouldn't cover it. The sales rep was also not very responsive to messages and didn't keep me informed about the vehicle I was purchasing. I have to say I would not recommend this dealership unless you like headaches and a lot of excuses. I'd go spend my money literally at any other dealership to avoid these kinds of problems.

Doing what they can to help me out and get me on the road. .

I had a great experience at the new Audi Pensacola. Abby was helpful and patient when I was searching for a used car. She went above and beyond customer service. Thank you Abby.

Applied" for an appointment with the GM several times.(in person, twitter, Facebook) left my business card at the receptionist. Nobody ever answered me.That's very disappointing. I didn't come in as a potential buyer...maybe that is the reason.Just wanted to talk about a business suggestion.

Don't trust these guys! My husband and I were there this weekend. We found a car we loved, agreed to pay the sticker price, completed all the paperwork, they ran our credit which was flawless and just when we thought they were going to hand us the keys, a manager, Travis Kiser, came out and told us that there had been a mistake on the sticker and we had to pay $3,000 more for the car. We had never been to Audi before and we will never go back. We drove across the street and bought a 2017 Lincoln MKZ. How can you trust a dealership that won't even honor their own sticker. Unbelievable.

My husband and I were there this weekend. We found a car we loved, agreed to pay the sticker price, completed all the paperwork, they ran our credit which was flawless and just when we thought they were going to hand us the keys, a manager, Travis Kiser, came out and told us that there had been a mistake on the sticker and we had to pay $3,000 more for the car. We had never been to Audi before and we will never go back. We drove across the street and bought a 2017 Lincoln MKZ. How can you trust a dealership that won't even honor their own sticker? Unbelievable.

Very thoughtful, professional & extremely kind establishment!!! Excellent customer service♡♡♡

Transporting cars

HANNAH is fantastic! Buying a car was so easy because she found the exact car I wanted, handled every little hassle (paperwork, numbers, etc.), and had my car delivered, detailed and ready to go within ONE day! I didn't spend hours at the dealership. All I had to do was show up and sign then drive away in the exact vehicle I wanted (right down to the tech specs and color)!! Go to Audi Pensacola and ask for Hannah. She will take care of you personally with excellent customer service, and you will drive away happy!

Go to Audi Pensacola and experience their excellent service! HANNAH is fantastic! Buying a car was so easy because she found the exact car I wanted, handled every little hassle (paperwork, numbers, etc.), and had my car delivered, detailed and ready to go within ONE day! I didn't spend hours at the dealership. All I had to do was show up and sign then drive away in the exact vehicle I wanted (right down to the tech specs and color)!! Go to Audi Pensacola and ask for Hannah. She will take care of you personally with excellent customer service, and you will drive away happy!

Wonderful experience. I had some recall work done on my car and they were very friendly and I would definitely recommend.

Courteous staff. Fast service. Facility is modern and clean.

So far not so good, its taken over 4 days to get some basic pricing. One liner generic emails, no information, days to get a response. Ill be looking elsewhere in the meantime. Show your customers some urgency. update- 7 days still no response, I will not be shopping with you.

Excellent service! I'm so glad to have an Audi dealership in Pensacola. Great sales and support team.

Great people, great service - unfortunately, prices are nonnegotiable.

We bought a used BMW from here and they were awesome. No pressure to buy, very light and friendly. There weren't a bunch of middle men to go through. Abby was the reason we bought the car. She really tried to give us the best experience possible. Reasonable prices too.

Abby was super friendly and not pushy at all. She knew a lot about the car and kept in contact with us without being unbearable. There weren't a lot of middle men and closed doors and it was a very pleasant experience. Will definitely come here for our next purchase.

We were so pleased with our experience here. Abby was so pleasant and fun to deal with. She offered lots of help and info, but we didn't feel pressured at all. She called us once after our initial visit and was just friendly. The day we bought the care she was really helpful and the upper management was friendly. We didn't have to go through a bunch of middle men and closed doors. It was the best experience we have had buying a car.

Excellent staff

Have purchased a used Hyundai from here and the staff was VERY friendly, knowledgeable and made me feel like my time was valuable. Didnt have to worry about haggling the price or get passed around to different departments just to get my vehicle purchased. Definitely will return & suggest this place to my family and friends. BEST car buying experience ive had!!

Some of the BEST people I know are a major part of this store! I would recommend the store to anyone and everone in the area! You will not only be treated like a guest, but more importantly a friend!

I have read all the negative reviews from persons who appear to have never had the privilege of being a customer at Audi Pensacola. For them, I am truly sorry. I had a very good experience with the manager personally. I urge people to look beyond the lies written in the false negative reviews. Stop in and you will receive great service thruout the buying process.

Some of the most professional people I have ever dealt with in the business. Great looking store in an awesome location with a knowledge staff. If you want to go to a place you can trust you should come to the Audi Pensacola store!

I dropped by to test drive an A7 Sedan and I was very impressed with the sales team and managers knowledge and hospitality. Welcome to Pensacola!!

Great new facility, friendly staff and knowledgeable!! Check em out!!!

Great people at Audi Pensacola! Didn't have to haggle. The price of my car was better than anywhere else I found. The sales person wasn't pushy and very helpful. Easiest buying process I've ever had. Definitely wouldn't go anywhere else!

Our family had a great experience at your dealership. All of the staff answered our questions and handled themselves professionally. Welcome to Pensacola!

Exceptional experience at this beautiful dealership. Professional and helpful through every step of the process. Glad you folks are in town!

Seriously impressed by the experience at this store! The Sales Managers were so helpful in finding me the right car. I met the service manager and I will be bringing my car here from now on! Definitely recommend this store!

I went in today and it was a nice place with great staff, however your website is horrible it's not user friendly. It's either out of date or something because none of the vehicles on the lot are on the site. It's very stressful because I work all the time and do most of my buying and research online. I'd like to buy from y'all but the site makes it impossible so please fix it. I will change my rating once the site gets fixed.

Amazing brand new facility and great people!

I recently had my S5 in for an appointment and was very satisfied with the experience. Everyone I had contact with was courteous and helpful. The waiting areas are comfortable and the indoor inventory got me thinking about my next ride... A premier brand, well represented. Well done.

I came to drop off my car today for some cosmetic repairs, David Travis Service Advisor was very attentive to all my needs,Abraham went above and beyond to get me a service car.I have been atleast 3 times to the dealership visiting and always, everyone greets you with a smile and give make sure that you feel home.Nothing like a top of the line service from the best cars and dealership around.Keeep up the great work. Thanks !

Was holding on this review until I spoke to a former employee. Horrible service, I let someone talk me out of thinking that way. Do not be fooled by their legendary "We do things differently". They're just like every other dealership except with iPads and the fact that they don't move on price. The worse thing you can do hear is let them know that you're in the market for a car, very desperate dealership. I rather drive to Mobile, I can live without the iPads and managers that act like they know what's going on. Sorry I will never return to this dealership.

Bought my first Audi last week and would highly recommend not only these vehicles but the staff as well! Our sales associate Hannah was friendly, informative and made the experience great! The process was quick and efficient! If you go in ask for Hannah!

Visited Pensacola Audi today for first time since they opened. 3 hours later, I am the proud new owner of an A-4. The customer service was exemplary. Our sales rep, Robert Welborn, made the buying and test driving experience a great one. And the dealership itself is just beautiful inside. Highly recommended, loved the store, and can't praise the sales staff enough. Job well done guys!!!

Just had my first service appointment at the new Audi Pensacola and everyone from start to finish was excellent. Great communication throughout the day and got my car back in tip top shape! Very clean waiting area and I was in and out in no time. Thanks, and I'll be back!

I've yet to have an experience that wasn't exceptional. I will absolutely return

Great looking dealership, long overdue--When can I come in to get my Audi serviced? (Tried of driving to Mobile).

Very clean , Our salesperson Cory is so good.Loving my new Audi!!!!

Just noticed the huge Audi of Pensacola digital billboard advertisement located on the corner of 12th and Airport blvd!!! Can't wait to check out the Audi dealership and hopefully get a test drive!! Awesome billboard...really stuck out at nighttime as I was driving out of Pensacola Airport last night.

OMG! An Audi dealership is coming to Pensacola! I was leaving the mall & noticed the billboard on the corner of 12th Ave! I can't wait to see what they bring to Pensacola!

Outstanding service ,Friendly Staff very courteous I highly recommend.

A wonderful first visit to our awsome new dealership with a friend today! Was warmly greeted at the door by Hannah who demonstrated all the cool new tech on all the exciting new Audi models. A Winner! Thank you again Hannah for the wonderful conversation and info!

Great Vehicles.Great Staff.Great selection.Worth the trip.