Great customer service and fast response. Traded in a 2018 Audi A5 for a brand new 2022 Audi A3. Always a good experience and keep coming back. Purchased from there 3 times so far. Would definitely recommend this Audi dealership to anyone!!

This location has been hit or miss (typically a miss) in terms of customer service since they opened. I have never received a call back from the audi service department. I have called in about a recall notice received in the mail and I was put on a "call back list" on 3 different occasions, inquired about over $3000 worth of services today and didn't get a call back from the rep, and I asked for a call back after scheduling online to see if they had a part in for a service several months ago....not one call back. That is not really the kind of service anyone is looking for Audi and while I'm considering a new car purchase, there are many other luxury cars on the market.

Incredible experience from start to finish. Nick was very knowledgeable and super detailed as he walked us through the process. We were in and out in less than 3 hours with my new Audi! I specifically appreciated his attention to detail when explaining my car to me which I never could have figured out on my own. You've got a great asset in Nick!

When purchasing the car I wish the dealership would have told me there was only one key, now I have to purchase a second key $278. The sales person was very nice and helped me in anyway he could, great during the sale and after . Audi's are great cars but when you buy a luxury car even if you purchase a used Audi you think even the smallest details would be taken care of. First time purchasing an Audi and I will defently purchase from them again in the future.

These guys really redeemed themselves. They took our company audi q7 in for dieselgate warranty. After a new turbo, dpf filter , and catalytic converter plus numerous thousands of parts they returned it to us free of charge. Will last severL more years thanks to the service dept. Be advised that it wasn't their fault for global parts shortages. Thanks wayne and jen Gc leasing

Love the car, drives nice. Definitely feels like something I’m gonna have for a while

I got a repair completed that needed a special part ordered. When I took it in they had the wrong part so I had to bring it a second time. Six months later, the part broke and the lady on the phone said it wasn’t a “repair” and they won’t guarantee it under their 12 warranty because it isn’t a “part.” Convenient. Worst service. Just go somewhere else. Update: my fiancé called and they told HIM they would take a look. So take that for what it is. Second update: We brought the car in and they fixed what they could on the spot and ordered the part that should have been ordered the first time. They did take care of the issue, it just took 4 tries.

The dealership said my repair has a 12 month warranty, shocker they lied. This is the worst dealership I have ever done business with. Stay away and by a car elsewhere.

Got them to replace the skid plate on my car and it fell off in less than a few months. The service department said the repairs have a 12 month warranty. They lied and will do nothing. They also turned the check engine light on my car when I dropped it off. It has never been on before but magically turns on when they work on the car. This place is the worst Audi dealership I have ever used. Stay away and find another dealership to work on your car.

Brian Mcnitt was a great help very knowledgeable and understanding. First official purchase so he pointed me in the right direction when it came to add ins or take always if you are ever at the delearship ask for Brian personally.

Contacted Dealership and attempted to purchase 2022 Toyota Highlander. Spoke with Nick and offered full price. I was told “No Deal” unless I purchased Warranty. Typical Dealership attempt to force me to buy something I don’t need. This was after I received a purchase order for $6421.50 over the asking price ( bogus tire protection, paint, dent, etc) I offered a full cash offer with a deposit via my CC over the phone which they denied. Then I was told by a manager that the car was sold by a “sister store” which up until this post is not true. They just don’t want to sell it to me I literally just spoke with a salesperson ( anonymous) who said it’s available now. Unreal.

Great experience buying car at Audi Pensacola. Very effecient and knowledgeable staff

Fastest car transaction I ever encountered. NICK is the man.Best salesman I ever met.

Nick and Ernesto were awesome every step of the way!

Helped coordinate shuttling me home when I dropped off and back to pick up my car. Very friendly staff and efficient service. Highly recommend!

Easiest vehicle purchase I've ever had!

Jacob was AMAZING! Helped us get out of the sand and jump the car. He hung out while we waited. Give him a raise!!!

I bought a next to new 22 Hyundai Sonata Limited and Bryan made the process a breeze! The finance manager went out of his way to help with getting my tag transferred and they had everything done and ready to sign! This was the easiest car purchase I have EVER made! I highly recommend them if you want a no nonsense, seem less process from beginning to end! Love my new car!

Smooth and professional as always.

Brian McNitt was simply outstanding. Made the buying process very easy and smooth.

It was a great car buying experience. More things were taken care of than I realized. A great place to buy a car.

Our salesman, William Nichols was very nice and polite. He made purchasing our Audi 4 so easy with no pressure. He was patient and explained everything about the car in great detail. My husband and I are satisfied and happy with the Audi 4!

good

I would definitely recommend this place. I was approved before I even arrived by the application online. I was literally there an hour and was driving away in my new car. Great place and great people.

We were very happy with our experience at Audi Pensacola. William was helpful and was very efficient with our purchase process. We liked it that he was the only person we dealt with. He was professional and worked to be sure everything worked to our favor as much as possible and that everything went smoothly. We are very happy with our purchase.

The whole staff was very friendly and welcoming. Our sales person William did everything to meet our needs.

The folks at Audi of Pensacola are great. I dealt specifically with Kayla and she was amazing. She got us out of a mess with a car that we had (mistakingly) bought just days before at a different lot and made the process much easier than it could’ve been or even had been up until that point. I am so thankful for her and her graciousness and willingness to help us out of our situation and into a much nicer vehicle. Thank you!

The Audi sales team did an outstanding job with our purchase of a 2022 Audi SQ5. Our intent for that day was just to test drive and Q&A's about the car. We were greeted by Savannah and showed us the car. She mentioned she was very new to sales but gave us her undivided attention during the whole process and if she didn't know the answer, she'd get it for us. The sale manager was also great to work with. They gave us all the information we needed to make our decision to purchase and not a twist in the arm. If I had to buy another Audi, I would definitely go back to Audi Pensacola without question. Thanks Audi Pensacola!

Had a great experience with William N. Audis are some of the best cars on the road and the Audi Pensacola dealership lives up to that standard.

Sold me a lemon. Very great customer service when you buy, but once the car is yours, it’s yours. Very unhappy with my purchase, and they will not cooperate with my bank at all.

We came in to have our A7 serviced, and asked if there were any e-trons available to drive. The service people promptly brought over William from sales, and we learned one had just been delivered that morning. Both the service and sales team did a wonderful and enthusiastic job describing how great the e-trons are. We drove it later that day, and bought the car same day. We love the e-tron! It is a great electric vehicle. Our first. We kept the A7 too. Even though, Audi Pensacola offered top dollar for it. We were still not ready to part with that one! Thank you William and the whole Audi Pensacola team!!

I took my car up there and they were supposed to change out my fuel injectors and other problems. long story short they had my car a good 3 months and finally when I got my car back the check engine light came on right as I pulled off the lot. I called and noone answered and I left a VM. noone called back so the next day I drove back up there, granted I live out on Navarre beach, spoke with Chris and told him my check engine light came on and I put my diagnostic reader on my car and fuel injectors 1 and 2 we're misfiring. And when I looked over my receipt I noticed they only replaced two when I paid for ALL FOUR. so I told Chris and he got the mechanic who did the injectors and he confirmed he replaced 1&2. I told them again, my check engine light is on and it says misfiring 1and2 fuel injectors. Jeff, the service manager came and spoke with me and reassured me he would get everything taken care of and all 4 will be replaced and I was in good hands don't worry. A week goes by and no one calls me so I call them and kept playing phone tag. Finally, Jeff told me they replaced all 4 and now my fuel pump is bad and needed replaced. I was loosing out on money without my car so I just. told them I was gonna pick it up now. well guess what .. IT IS STILL READING MISFIRING INJECTOR 1 AND 2 as the check engine light is on bc of "the fuel pump" I wanted to check myself and it shows misfiring. So, Audi,. who can I contact about this bc I am paying y'all's 3rd party payment center on something y'all have not fixed. what did y'all do to my car?? anything. I am sure you can imagine just how pissed I am about this . I am contacting BBB and whoever else bc this is not okay. And other problems I have with y'all on holding my personal belongings until y'all get paid for a rental I was not supposed to be charged for. I do believe it is illegal to hold my personal items that was in that car and being told I can not grab them isn't okay either . Please contact me at 8508577025 so this can be resolved.

Audi sold me a lemon car from their used cars and hasn't tried helping me in anyway that would be acceptable! Haven't even had the car for a solid 3 months ...They don't really care after you drive the vehicle off their dealership!

I took my car there and it took over a few months to get it back and put in 5k maybe more and what they say they done, didn't happen. my car still isnt running. none knows how to return your phone call or even call back like they say. i was given a rental and when they came to get it my personal belongings are in their and not allowed to get my personal items until this bill is paid and yet to know the price and why I even have a bill bc I was given this rental at no charge until my car was fixed and it's still not fixed!! I am very irate with Audi. I don't recommend this place even if every other place was on fire and this was the only place to go. save your time and don't waste it here.

Update... I am changing my rating to a 5 star now. Since my original post, I have spoken to the service manager on several occasions and he and his service staff worked diligently to get my car completed and back to me. They even went above and beyond to remedy an annoying, intermittent noise the steering wheel was making. I am chalking up my earlier "bad" experience to a "one -off" event. Thank you Audi of Pensacola and we will be back. First let me say, I am completely sympathetic to the COVID issue and hope everyone affected by COVID comes through it safely. However, I just spoke to someone at Audi Pensacola about the status of my vehicle which has been there over a week and I was informed that it has yet to even make it into the shop. The appointment to take the car in was 1/19/2022 (made the appointment months ago). I had the car in at the scheduled date and time. Now over a week later I call to check in and hear that no one has even looked at the vehicle and the only excuse i am given is COVID. Well, a phone call would have been nice to let me know that the car is just going to sit there for a couple of weeks. I could have rescheduled. Instead my family is down to one car.

For Audi Pensacola Management - This is the worst Audi dealership I have dealt with. I had a recall on my Audi, and took it to the Pensacola Audi dealership. The service manager said it would be 3 weeks to get it fixed, so 3 weeks to leave it there. It took them 2 months to get it done. When I finally got my car back, it felt like Christmas all over again. Being without a car for 2 full months is horrible, especially living in a place that requires a car to move around. Audi did not offer any rental to me in that time, and I honestly don't think they would have, even if they had cars available. The day I brought my car home, I noticed that the S5 grill emblem was gone and the grill was ripped, as if someone forced the emblem out. Called Audi and the service manager, Jeff, said it must have fallen during the carwash and that he would order me a new one. I sent him photos and videos showing that most likely the emblem could not be installed again, and a new grill had to be ordered. I emailed Jeff and called him a few times before reaching out to Audi again, and finding out that he was no longer working there - in the spam of 2 weeks. I called yet again, and Chris, the other person in the service department checked to see if the emblem came in, did not see it, and told me he would re-order it. However, my car needs a new grill that Audi doesn't want to pay for. It's been a month and a half again and no phone calls from them. I called already twice, left messages with the service department, with no return calls. While they are polite when they answer calls, they do not get things done, and don't care about their customers. The only Audi dealership in the Pensacola area, and every time I went in, everyone was on their phones - no customer greeting, completely ignoring anyone coming through the door. Too bad, they could be so much more successful if they hired the right people that actually cared.

Nate and Nick did great. Couldn’t be happier with their professionalism, the time and care they took with me, and their desire to ensure everything was exceptional. The look of the property and showroom was very nice despite the obvious and ubiquitous lack of cars.

Everything went really smoothly; from scheduling our visit, to test driving, to closing the purchase. William was excellent and explained everything really well. I will be a repeat customer.

She loves the car

Great buying experience, I was very satisfied with my trade allowance, unfortunately due to a short nationwide supply, there were no specials - but at least I did not have to pay market adjustment price . The buying process was very efficient and very professional. I drove away in my new Q5 in two hours . Thanks Audi Pensacola .

Audi Pensacola is very professional and easy to work with. We have zero complaints and highly recommend this dealer for any purchase or service! We worked one-on-one with a team member and he was great with communication and got us EXACTLY what we needed! 5 stars.

Hands down, easiest car buying experience ever!

Customer service was amazing but vehicle had a few cosmetic things wrong that I didn’t see when I test drove. Dealership isn’t willing to take care of them like I thought a high end dealership like Audi is. Didn’t like the moment the deal is done, the “We Care” attitude goes out the window.

Update*. We came back to Audi and spoke to Ernesto Martinez who was real attentive and respectful. Ernesto is a "Class Act" and we have the utmost respect for him. Our salesman Nicholas Laino is a suberb salesman, he was able to walk us through on our recent purchase. Ernesto saved the day and recommend if you want to stop by Audi please meet Ernesto and you will recognize the respect we have for him. Thanks

They were on time, friendly, and very easy to deal with

The sales person that I had was very easy going, very accomidating and very knowledgeable in reguards to the Audi vehicles. Everything went very smooth in our purchase of our Audi.

Nick helped me purchase a Ram 1500 today. Amazing guy to work with and a solid personality.

Ernie and Brian went out of their way to keep the purchase simple and easy. Because of Covid all was done over the phone or via email. Still, they explained everything in detail, answered all my questions and made me feel like an important customer. They are a credit to the Audi community. Thank you all! Dan

The service team performed an oil change and changed the filter. My car was taken back shortly after dropping it off. My only complaint is that this appointment took over an hour and a half. With an hour drive to the dealership, this took four hours of a day for an oil change. Hoping that this improves for my next visit.

Provided fast and professional service.

Chris in the service department is top-notch. Took over two weeks to get my car in but when I finally did the service was performed in a relatively timely manner. Have had three different Audi models serviced through AP over the years, a little disappointed they don’t provide a loaner anymore, due to the supply shortage, hard times all around. Would recommend AP to other Audi owners needing vehicle service.

I had a peeling bumper from a shoddy job from the previous owner and went to Chris in Service and he had his team take care of the problem and the bumper pretty much looks brand new. Glad I took it to him.

My experience was great I had the pleasure of working with Nick Gulsby who was awesome throughout the entire process! I originally came in looking at a cheap used car and Nick treated me like I was buying a top of the line Audi. Nick ultimately helped find a great deal on an SQ5 which I love! His transparency, honesty, dedication and charisma made this an extremely smooth and painless transaction. The rest of the staff was nice but Nick is the guy if you’re looking to be taken care of.

Very respectful and helpful people. Respectful of our time and took excellent care of us

Lied multiple times about vehicles being at the lot or in transit, just to trick people to come to their lot. Also lied about how many miles a car had.

I dropped my car off at 8am for a 9:30am reservation. I was in communication with the service department all morning via text and when I asked about my car around 12:30 they said they hadn’t even touched my car yet and that there were two other cars in front of mine. When the service department finally called me they informed me that all service work has the possibility of not being finished until just before close of business and possibly the next business day. I was told I should’ve been informed of that at the drop off. I explained I wasn’t informed of that and that the communication was poor at best. Also, what would be the point in making a reservation. I had to go pick up my car without it being serviced. I’ll never use them again. This isn’t the only thing they’ve done that has been extremely inconvenient. I could’ve made other arrangements if they would’ve just explained how long they take. I’ve never had an oil change take all day.

Nick is a fantastic salesperson!!! Nick greeted my wife and I at the door when we came in last week trying to value our trade. We told him the models that we were interested in and he informed us that they had actually just arrived. Nick worked with us to get the most for our trade and the lowest payment on the new car. We were in and out in the new car in under 2 hours. We are very pleased with our new vehicle, Nick’s assistance in showing us all of the new features, and our buying experience with Audi Pensacola.

I went in for a oil change and tail light bulb replacement, $535. dollars later still the same problem, I was told they needan additional $500. to troublshoot the problem. I will never take my car there again. I was about to purchase another Audi, this service has turned me against the car brand.

Audi of Pensacola has an awesome lineup of Audi vehicles, but the added benefit is the team! Sales and service department team members are a pleasure to deal with for a great Audi experience! Tina Oswalt

Warranty repair of the dash was scheduled & part was ordered in September 2021. Was advised end of October was the anticipated delivery date due to the sub vendor (dash maker) had multiple quality escapes and they were doing 100% inspection of all parts. In November I called back to find out Service provider moved jobs and no one picked up our work order. Called to schedule appt due to no follow-up & waited 1-month to get In. Once we dropped it off we were called about an hour later asking what service was suppose to be done (because the vehicle wasn’t in the system). Original estimate of job was 4-hours, however when we dropped the car off I was updated with a 3-day repair since it was warranty. Received a phone call 4-days later that the vehicle had not been started due to technician shortage. Fast forward 2 weeks, now December, vehicle was complete and I went to pick up only to discover a circular scratch/oil stain about the size of a soup can on my dash. Another dash was ordered. Fortunately the manager called saying he was extremely embarrassed by their technicians trying to pass off damage. They did say they would return the car (out of town) once the repair was complete. They also called after the weekend that they had a like vehicle for us to borrow until the repair was complete. Really would not be so mad had they treated this appropriately from the start. Luxury car but not luxury service. Trying to give them the benefit of the doubt for reaching back out after the comedy of errors.

Wonderful experience! Ask for Nicholas Laino! Professional, Extremely efficient, courteous, and helpful. Had my vehicle on the way in less than 2 hours. Ensured everything was done correctly! Call him!

Sales members did a great job helping us out. Made good work of my trade and got me into another vehicle we were looking at on their lot.

I stopped in on a whim to test drive a car and worked with Brian McNitt. He was very knowledgeable and made it comfortable to ask any questions. Super simple and positive experience at this dealership.

Easy to make an appointment, they were ready for us when we arrived, timely service, good pricing, good follow-up, professional Service Advisor. Checks off all the boxes especially since service generally speaking has gone down in most industries (restaurants, automotive repair, lodging industry, etc.) due to Covid, new employees, or lack thereof. Nicely done.

Its been a long time coming. From start to Finish, william and the Audi Sales Team pulled out all the stops. They are to be commended. This isnt mybfirst Audi and it wont be my last. Done with class and professionalism and honesty. I appreciate you all for seeing to my desires and making sure I got the most without breaking the bank. You pay for what you get and it is nothing short of spectacular...Merry Christmas!!!

My hats off to your used car manager for putting up with me. Lol. I feel like I got a good deal and have relayed that to my family and friends. Thanks, Ed Clark

No presspressure No back and forth negotiations No games

Difficult repair accomplished. Well done,

We had just left a neighboring dealership with a very unpleasant experienced and pulled in to Audi just to browse. Nick L greeted us and was very kind and personable. We test drove a vehicle and loved it! It was getting close to closing time but everyone was so polite and kind and did not make us feel rushed. The process from test drive to keys in hand was seamless and quick. We will definitely do business with this dealership again!

We had just left a neighboring dealership with a very unpleasant experienced and pulled in to Audi just to browse. Nick L greeted us and was very kind and personable. We test drove a vehicle and loved it! It was getting close to closing time but everyone was so polite and kind and did not make us feel rushed. The process from test drive to keys in hand was seamless and quick. We will definitely do business with this dealership again!

Oil change, estimated 2 hours, got me out of there in about an hour.

Awesome dealership! In today’s market there are dealers trying dirty tricks and price gouging, this dealership has no interest in such low behavior, rather they acted professional and were very direct. No dirty games like most other dealerships out there. Thank you Nick - I will be back!

Had an appointment scheduled early in the morning. Was told it would only take 2 hours. Arrived on time and was told it would now take all day to service the car. No apology, no loaner car, nothing. Never giving this place my business again

Audi Pensacola had my 2014 Audi A8L TDI for over month to get several things taken care of on it. Parts had to be ordered and that took a while. Understandable, given current logistic issues. My tech advisor was good about keeping me updated and they worked well with the extended warranty company. Things were satisfactory until I finally picked the car up. One of the things that I asked them to look at was funtional when I took it in, but had a minor issue in operation. After discussing the issue with the tech, it was decided to hold off on getting that particular minor issue fixed. It didn't seem to be anything catastrophic at the time. When I picked the car, the work they did do was good, however the other issue discussed was now completely broken. Brought that to the attention of the tech advisor. His repsonse was that they could give me quote to fix it. Expressed my displeasure with that action. I don't expect things to come out worse off than what they were when the car went in. Especially when it hasn't been in my possession for a month. The tech said that the serivice manager had left for the day but that he would have him call me the next day to discuss what could be done about it. Nobody has yet to call and its been a few days. That was a dissapointing ending to what had been a fairly decent experience.

Very friendly and efficient.

Had the pleasure of bringing my SQ5 here for it’s first service under my ownership and am completely satisfied with everything. Chris and Jeff were professional and awesome to chat with!

Great service.

On the front end of the sale, everything went very smoothly and quickly. On the back end, after getting my money, I cannot say the same. Just little things like a second key, the valet key and an owner's manual, for the used Lexus that I purchased thru the dealer, have, evidently caused a problem because I was supposed to hear two days ago and haven't heard yet. It may be slightly premature to collect my review, but right now I would give a three out of five for lack of following thru. This is a follow-up more than a year after my vehicle purchase. I would estimate that I called or emailed Audi & my sales associate more than four times after the sale. I never received a call back, an email or even a text from my sales person after my purchase. All I wanted was the discount that she said she could get for me on the purchase of a second key. The only thing I receive, from the dealer, are emails from the service department trying to get me to use their services and emails from someone that's trying to talk me into purchasing an extended warranty for my Lexus SUV. I will not use Pensacola Audi again.

Great service department. Chris and Christina did a wonderful job. Jesse in service was extremely helpful in explains my service and repairs needed. Couldn’t ask for a better service professional to help me out. The coffee was hot, the service was sweet. Would recommend.

Horrible experience!!! Part was back ordered and I was repeatedly given the run around. Everyone said something different. The part is here, the part is arriving this week, the part is not here, now we need another part. There are no loaner cars. My car was at the service center for 2 months, only got a loaner for 2 weeks. My car was only 5 months old, and a computer chip malfunctioned. Thus no functioning air conditioning in the summer, while in Florida. This SHOULD NOT happen to a new car. Horrible experience with the Audi Q5 hybrid, horrible experience with the service department of Audi Pensacola. This will be the LAST Audi I ever buy.

Only place I would bring my Q5 for service. Fast and completed the job in record time. Plus washed the car..so I didn't have to..

Pending review...

Excellent service

Nicholas Laino went over and beyond to find the car I wanted! I couldn’t have asked for a better salesman. His dedication and willingness to go the extra mile speaks measures. I definitely recommend this dealership! Thank you, again!

Service performed quickly, staff helpful Waiting area quite comfortable

I previously had a bad experience with Audi. The dealership reached out to me to remedy the situation. Audi was fantastic! I took my car in and got it back in agreed time frame. The guys were wonderful, professional, and Audi lived up to their reputation. I have a lot of respect to the team for making a bad situation good. I would recommend this team to anyone.

By far the best experience buying a vehicle I’ve ever had. Kayla went above and beyond to provide me with exceptional customer service!

Always a pleasant experience

Rich Lord team is exceptional always! I walked in for my oil change and he was able to fit me in. The attention to details and the always great experience is their goal. Once again thanks for Rich Lord and his team.

Good customer service. Took longer than expected to replace a tire. Interior of car did not appear clean. I was given no paperwork on the tire replacement or checking the car (fluids, tire pressure, etc.) which normally I receive when my car goes to an Audi dealership.

As a first time service customer due to my move to the area, I was highly pleased to discover that your dealership offered a first class service experience. First, I needed to reschedule. That was simple and pain-free. Then when the time came, all went perfectly. Kudos.

Painless transaction. William (Brent) Nichols is a very knowledgeable, professional and I will add patient sales rep. He needed to be to deal with my wife and I. we knw what we wanted and he went out and got the vehicle. Excellent job. When vehicle arrived the paperwork took less than 20 minutes. Then the fun part as he explained the tech. Fortunately, as I said above, he is very knowledgeable and patient and we were able to navigate thru the computer set up, phone syncing and music. Thanks very much We love our Audi Q5

Lots of options. when I chose a vehicle, the paperwork and sale went very quickly. Sales staff was very knowledgeable and helpful.

Bought a car with my husband today and Kayla was our salesperson. She was very accommodating and helped us every step of the way. This was by far the easiest car purchase I have ever had!

Great experience!! Nick was super helpful the whole time and made the experience stress free!

This experience started rocky with covid restricting how soon Audi can get parts and I know they were in need of help in the service department. Rich helped turn it around ! Audi did their best to get my vehicle repaired quickly. I appreciate this Audi team ! Thank you for the updates while my vehicle was in the service center. Thank you for all efforts to get me back on the road !

We brought our vehicle in for regularly scheduled maintenance/service, and Rich always takes great care of us. We waited in the dealership while our vehicle was serviced, and did not have to wait more than a couple of hours. As always, they did a thorough and outstanding job. Overall we have been pleased with our care since we started working with Pensacola Audi just after they came to the Pensacola area. Rich is knowledgeable, friendly, and always takes care of our needs. I highly recommend Rich and the Audi Service Department.

William really worked hard to get me the car I wanted at the price I felt comfortable with.

Everything!! From the beginning of the sale until the signing and leaving! Brian is a great salesman….very good at his job.

Richard lord was very helpful. Explained everything properly. I will use them again

They are very professional but, it does appear they over book their service teams and it takes a long time. Everyone is very nice, professional and helpful. I completely understand staffing issues these days as we are all facing this issue. Communication is key and perhaps back off on bookings.

Bryan I thank you for helping me out yesterday and the rest of team, you guys are awesome, I didn't regret doing business with you guys.. Bryan was excellent, good customer service, I really appreciate everything...👍👍👍

They were prompt and courteous, I needed a ride back to work and they took me which made things very convenient.

Sienna M and Ernesto M. Provided excellent customer service, they are very nice, very polite and the presentation of the vehicle was perfect. I am very pleased with my Cadillac that I purchased. I recommend for you to go see Audi Pensacola they do have the best deals, and they can get you financed when no one else can …I tried everybody else that’s how I really know!!❤️❤️❤️❤️🙏😊📞📞✌🏽

The staff was great! As soon as I walked in the door I was greeted by Sienna. She made the whole process easy and was super great! She went above and beyond and took the time to explain everything with the car that I had questions about. I was in and out in about two hours. I told them what I wanted and the price range and they came through. If you are in the market for a vehicle I absolutely recommend Pensacola Audi.

Come see Kayla for your next purchase! She’ll take good care of you.

Terrible My car was taken to Audi for a coolant leak / timing belt change out/ valve cover gasket replacement for leaking oil. Audi had my car 4-5 weeks. During this time I was told they couldn't reach me yet I've had my car serviced multiple times. I picked up my car and paid $6125.00 for the repairs. While looking at the bill I noticed that the thermostat was not changed out during the timing belt/ water pump replacement. We were told that the thermostat checked out okay so it was not replaced even after we asked to make sure that it was. Audi assured us it was okay. Driving home I noticed a noise under the hood. It was my battery cover broken off and moving around under the hood. I called Audi and asked about it and they told me that they would fix it. On top of it, Audi had my car for another repair which ended up having a wire cut too short which was to be part of the repair for the battery cover. Made the appointment to fix the battery cover and fix the shorten wire. Within a week my check engine light came on. Called Audi back and they told when I drop the car off for the battery cover repair, etc. that they would look at the code (thermostat code). After dropping my car off for 6-7 days I called Audi and asked if my car was ready. The man I spoke to didn't seem to know why my car was even there? Unreal. I picked the car up with a few choice words after Audi informed me that they hadn't fixed the battery cover, or the wire and that for $1800 dollars they could change out the thermostat. Unbelievable. I will never bring my car back to them again. I have all the receipts available showing the charges.

Rich, the service writer and the rest of the staff are always friendly and very attentive to any issue that we have!

Great experience. Very quick, Service oriented, Always ready to help.

Audi Pensacola is simply awesome. Everyone at the dealership is helpful and courteous! From sales to service for over four years they have all been great!

Audi Pensacola has great service! The staff was very friendly and work with us on our budget for our new-to-us car. We had a great experience with the staff and would highly recommend purchasing a car from from them. When the time comes, we plan on using this dealership again in the future.

Great service visit. Rich Lord is always extremely professional and easy to work with. Regardless of how busy he might be, he always takes time to welcome us and communicate the game plan for our vehicle.

I love my new Audi Q3 2022, Just what I needed! The person that helped me get this car Nick Laino, he was very polite and fast he ensured me that this process was gonna be very easy and I was going to leave with a Brand New Audi off the lot and I did!! So grateful and appreciative for Mr.Laino helping me.

Dreadful experience. The dealership refused to negotiate with us beyond cutting out the cosmetic warranty packages we had no interest in, and thought instead charging us for a second key would make us agree to their deal. When we answered no, it would not, the salesman, who I will not name out of curtesy, became impatient, rude, and short tempered. He was borderline loud and aggressive. Myself or my father did not do anything but ask if they could alter the price a bit. He (the salesman), proceeded to tell us that the car we were looking at would be easily sold and that coming back would be useless because it would already be gone. The car had been on the market for a month when we looked at it. According to this dealership, all SONIC car dealers have a set price that the dealerships are not allowed to alter. I guess this is what happens when you go looking at a used car at a "luxury" dealership- they ask a high price and treat you poorly when you try to negotiate. Needless to say, we left empty handed and will not be returning.

Just stop for service with brake line leaking , they tell me come back in 2 weeks. " you can go and drive, just watch for brake light on dashboard.." - that's what service advisor Chris Delchert , that the first available appointment, I can leave my car at dealer but I have to take rental car on my own,...

great group of people, and beautiful facility. couldn't ask for a better dealership

Rich provided Exceptional service! We were traveling in from DC and had an appointment with Audi Montgomery to have a set of tires installed. My tires weren’t ordered and we had to scramble to find a dealership with my tires. Rich and Audi Pensacola were able to work us in their schedule and that was amazing! This will be our new servicing Audi location!

Excellent!

Audi Pensacola always has wonderful service but I was especially pleased when I was treated by Megan today. She is enthusiastic, polite and and overall kind and easy person to speak with. If she did not have an answer for me she was honest about it and found someone who did have the answer. I truly appreciate her time and look forward to working with her again in the near future.

Good communication, attentive, reasonable

It is my opinion that they have a professional expert in what ever service you are requesting to have preformed on your vehicle.

Top notch service department personnel! They were very professional, courteous, and kindly kept me informed of the status of my vehicle.

Ron was fantastic to work with ! His communication was terrific! He made every effort to check everything on my car and make sure it was done right . I will be using your store instead of Mobile now!

My car had a terrible oil leak. Audi of Pensacola was able to repair everything and cleaned my engine of the oil that had spilled everywhere. I had excellent service. Christine at the front desk was very helpful and polite. The service was fast and easy and I was able to get my car back in a few hours.

Lack of communication was a major issue. I understand there have been issues with availability due to parts shortages, but that’s no excuse for not keeping the customer informed. I made several calls to the dealership asking for information and not having those calls returned. Worst of all, when I actually signed the purchase agreement I made arrangements with the dealership to have tinting done. I was quoted a price that was agreeable. A few days later, I get a call from parts demanding payment for the tinting at a price 50% greater than I was quoted. I had no choice but to pay it and try to get resolution through the salesperson who quoted me the original price. I called him and he said he would look into it. He never contacted me again. Recently I called the parts department regarding a question about an Audi accessory. The parts person said they would get back with me but they never did. Customer service is severely lacking. Update: To the dealership’s credit, the general manager has since contacted me and made a respectable effort to address the issues.

They are AWESOME! They were patient with me doing everything through text due to working all day and worked with me effortlessly on finding me the right car that fits me and also was around my price range! They are absolutely awesome! Salesperson Nick Mason made my experience very easy and updated me every step of the way(:

I went there this past weekend to look at some preowned cars and Megan was very knowledgeable. She helped me look at many cars and really worked with me on the deal. Great overall experience.

Megan Ferrand is an outstanding salesperson. She greeted me and my mom with a warm welcome. Her enthusiasm in helping not only me but my mom in looking at some used cars. Me and my mom test drove a couple of used cars and ultimately I purchased a 2018 Audi A4 S Line. Megan made my car buying experience great without any pressure?! Ernie helped me with a few minor things that I had questions about the car and was able to fix it in a quick and trimly manor. If you are at Audi Pensacola, ask for Megan to be your salesperson! For general question or concerns Ernie is the guy you want to talk to.

This was the 1st time I had 1st time I had dealt with this dealership and it was an amazing experience. I worked with Nick Mason, Who was an amazing representative for Audi. He didn't push a sale on me he was very respectful. There was no back room where you go when you sit for hours which was a wonderful experience. From the moment that I sat down and did an application to buy my car till the time that I left was I left was about an hour. If you are going to buy an Audi I would definitely recommend going to the dealership they took care of me.

Apon arriving at Audi Pensacola I was greeted by Megan Ferrand!! She was very welcoming, patient, and understanding!! We test drove a New Q8 and a pre owned Q5. Megan was very knowledgeable when it came down to the differences in the vehicles, all while ensuring me they both would be a great fit!! She made me feel comfortable and not pushed or rushed! I HIGHLY RECOMMEND you ask for Megan if you visit Audi Pensacola.

Megan Ferrand is an outstanding salesperson! She greeted my son and me with a warm welcome and most importantly asked how she could help us. We test drove a couple of used cars and my son purchased his 1st luxury car, Audi A4! Wow, is it nice!! I test drove an Audi Q3 and loved it too! I hope to be back soon to purchase my 1st luxury car from Audi Pensacola. Megan made our car buying experience great without any pressure?! If your at Audi Pensacola, ask for Megan to be your salesperson!

We absolutely love our new Audi A5 Sportback. We looked far and wide to find the perfect vehicle. Nick Laino helped us not only find that car, but negotiated a good deal, had it shipped in and has also helped us understand all the new technology. He went over all the details so we understood how everything works. He even helped us out after hours on a weekend when we had “stupid” questions. Nick is not a salesman, he’s a representative and a customer advocate! Pensacola Audi treated us like friends from day one. We can highly recommend both Pensacola Audi and Mr. Nick Laino for your next Audi. Driving an Audi is an "experience" that you need to try for yourself!

Fantastic dealership, highly recommend. Purchased a new Audi. Kayla was fantastic to work with. Need a car, you found the right dealership.

William made my dream car come true!! Long story short, its the best car-buying experience yet - ask for William! It was an easy, time-efficient, and stress-free purchase especially during the pandemic situation. Loved the whole new car buying experience and will definitely recommend Audi to all!

Excellent customer service. Thanks to Brian we were able to purchase our Q7 expediently and had all of the features we wanted plus more. Highly recommend purchasing from them and especially letting Brian handle the sale.

Best customer service we’ve experienced in a long time at a car dealer/service center or anywhere really. Rich and his co-worker were amazing! Thanks for being so accommodating, welcoming, and non-pressuring. Will be back for sure!

A special thanks to Rich in the maintenance department. He was charming and kind. Thanks to Nick Mason...and your assistant manager didn't exactly catch his name even while I was giving him a hard time. Can't wait to see my car when it gets delivered. A. Malcolm

I was very pleased again, with lease of my Q5 HE. My salesperson was extremely belt as before and Kayla was very timely with all paperwork and arrangements. I couldn’t ask for better. The service manager, Rich, was also very helpful with suggestions and information regarding my questions about the vehicle I was considering.

My experience with Audi Pensacola was 5 star. Kayla made everything easy and impressed us with her knowledge and exceptional customer service. It was the most pleasant and timely car purchase we have made. We would highly recommend anyone considering purchasing a vehicle, ask for Kayla at Audi.

Top Notch Agency! As owners of multiple Audis through the years, I’m writing a recommendation for the great care Audi Pensacola service department has given us! Great care from start to finish! We travel 1.5 hours to get service because this is a trustworthy agency who cares about your car and takes pride in the service they provide.

Easiest vehicle purchase EVER from Audi Pensacola!! Staff was extremely professional and welcoming. Huge thank you to Jimmy and William for making this transition so simple and stress-free. I love my Jeep Cherokee!!

Pleasure to do business here. Got an issue with the remote key, but Rich and Chris are working hard to resolve.

Over the years have bought many new vehicles in several different states.. Audi Pensacola was by far the best buying experience ever. Kayla met us at the door for our appt and she made the whole experience great! She was so friendly, courteous and knowledgeable. Kayla is a real asset to Audi Pensacola. I recommend Kayla and Audi Pensacola highly..

I bought my car 04-10-2021 the CARFAX given was clean however after my purchase I noticed some cosmetic flaws that are visual signs of an accident. I contacted Audi about it and was told it’s where they sprayed over marks to freshen it up. The fender also has a gap where it meets the bumper and after inspecting under the fender I could see where the finder was once smashed in and straightened out and there’s paint run all around the emblems and paint bubbles on said fender. Along with over spray on the reflectors and head lights. Audi was supposed to fix it so I left my car with them for a WEEK just to get it back with nothing fixed on the paint and it’s now worse since they decided to add more paint and paint over the existing stuff which looks awful. They even left some painters tape behind. and they also looked at my creaking seat and now the back of my seat has fell off. My sales experience was awesome and so was my saleswoman Kayla but the service department isn’t all that great. I will never purchase another car from here. Had I known the car had been wrecked I would’ve never purchased it and now I’m stuck with it. Manager said to bring it back for a second time and they’ll fix it “correctly”. UPDATE! Audi went above and beyond this time to repair everything correctly! I am so thankful for the awesome manager Ernesto for making sure the quality of the work was where it needed to be and a HUGE thank you to Jason at allpro for performing the best paint working skills to make things perfect! These guys are awesome! Thank you Audi of Pensacola!

Always a positive experience, even when it costs money

By far the best experience I’ve had purchasing a vehicle. William was amazing. Very professional dealership, honest and upfront. Will be a loyal customer.

Awesome service everytime. Chris is very professional and helpful.

DO NOT USE THIS DEALER!!!! Their incompetence almost caused me to be arrested in front of my son's school. They failed to transfer my tag and registration. When I called with the two police officers on speaker, who of course thought I could have stolen the vehicle, the team member acted like they didn't have a way to verify that I bought the vehicle from there and that there was NO way they could have made a mistake. Guess what!!!! It was on the dealer "it dropped through the cracks while they moved systems". I get making a mistake, but then to treat a loyal customer like this is just outrageous!!!! No call from the deal or corporate after logging a complaint. These people won't care about you after you give them your money. RUN RUN RUN!!!!!

The service technician was very professional. He greeted me as I drove in the bay garage for service and immediately assisted me. He updated me while waiting. He also assisted me with all the features in the car. He is a great asset with with Audi.

DO NOT BUY from this dealer! They failed to transfer my tag and registration from 3 years ago. When I got pulled over in my son's school the police thought that I had stolen the vehicle and almost arrested me! I called the dealer to get things straightened out and they acted like they didn't know who I was even though I bought new from the dealer and have done all of my service there!!!! I called corporate and they didn't care either. Please spend your money on a different brand.

Thank you for the great experience and timely service to our 2018 Audi A3 . We felt we were treated with respect and provided the much-needed information regarding our Audi we just recently purchased. Chris Delchert, Service Advisor went above and beyond in answering off-the-cuff questions and concerns we had about the new purchase and maintenance. He ensured we were taken care of and left with a “peace of mind”. Second person we want to thank is Kayla Stewart, Experience Guide. Although she really didn’t need to “sell” us anything, we requested we go ahead and purchase the extended warranty on our Audi while we waited for the service. She appeared to be extremely knowledgeable on the packages, although only talked about the Platinum with us. We are very pleased about our decision since she listened to our needs of retiring next month and starting to travel a little. She was able to answer our questions of scenarios that could and likely would happen while on the road which “confirmed” our decision to purchase the Platinum package. Sincerely, Kevin and Christi O’Leary

We are very pleased. Nick (Laoni) is knowledgeable and friendly as was the rest of the staff. All in all good at every level. I asked Nick for some of his cards because I'm sure people will ask where we bought the car. Y'all just keep my super spoiled wife happy and I'll be happy. Thanks, Tom Pitts

Outstanding Service provided by Audi Pensacola. Vehicle was cleaned and ready ahead of time. Thank you so much.

I took my car in for a regularly scheduled service. It took about an hour. The waiting area was clean and comfortable. My husband and I had a few questions about a new set of tires and a few other things. The service manager gave us a quote and was knowledgeable about the other items as well. My A6 was returned washed and ready to go.

Customer service was second to none

Thank you William! Fast and easy transaction, excellent experience! I’ve had several Audi Q5 vehicles and love the drive, the look and the dependability they provide. Service has always been excellent too. Need a new car? Call William.

Great service and excellent staff. Audi Q7 is luxury, and safe. More Awesome features in 2021 Thanks for the salesman, Brian. ⭐️⭐️⭐️⭐️⭐️

Had a service issue but it was quickly fixed after I contacted Management. Looking forward to continued tip-top service at Audi Pensacola.

Great service! Chris serviced my vehicle and communicated effectively throughout; letting me know what was needed to be done and ensured any questions i had were answered.

It’s always a great experience taking my car to Audi Pensacola because Rich Lord takes good care of me!!

Audi Service team are the best! Very knowledgeable and consistently goes above and beyond! The care and attention they spend on each vehicle we bring for service is guaranteed to receive the highest quality! Worth every penny.

The team at Audi Pensacola is great. Customer service and how they listen to the customer is top notch. We came in for a beautiful pre-owned A8. However, talking to Nick Laino, Sales Professional and Ernesto, Sales Manager. They got us out of our leased BMW X2 into a brand new Q3. Rather than making our household three vehicles, that we didn't need to do lol. We just got the new Q3 and kept the our vehicle that we have. This was a great suggestion made by them. As far as the Q3, it is a great vehicle. We have driven it 600 miles since 5/27(started at 9 miles). I have to say that it surpasses the X2 in every way. The virtual cockpit is amazing. The interior comfort and ride is also amazing. You all keep up the great work.

Experience was good.

One of the easiest and best decisions I’ve ever made. I bought my daughter a 2010 Hyundai Genesis. The price was more than fair and I test drove it twice before making a final decision. It had 2 small cosmetic issues, paint missing from the front bumper and drivers side headlight cover had a film over it. Audi had the front bumper repainted and removed the film from the headlight. The car was then washed and detailed... It looked BRAND NEW when I arrived to purchase it. Nick was agent who sold me the car. He was knowledgeable, attentive and genuine. I plan on purchasing another vehicle in the near future for myself and will without a doubt go back to Audi in Pensacola.

Excellent customer service!

Terrible, will never purchase vehicle from this dealership again. Purchased 2012 Jeep Wrangler 3-17-2021 and paid cash over $20,000. Was told every vehicle is serviced before you sell it to make sure the vehicle is good. On 4-30-2021 vehicle stopped while driving down the road. Had to get it towed. Had to have transmission replaced. Never once were we offered a vehicle while the jeep was being repaired, was without a vehicle until 5-18-2021 when we picked up the jeep. Never got to speak with General Manger although we asked several times, was originally told that if anything was wrong with the vehicle you would take care of it at your cost so it wouldn't cost us anything. After saying there was nothing wrong with the transmission and it didn't have metal shavings but you wanted to keep the vehicle a couple of more days to check it closer. It was then said it needs a new transmission and it will cost $3300. No offer to split cost or anything. Once the vehicle was repaired it was almost $3600. My coworker had the same problem with a used car from Pete Moore after 30 days. Pete Moore put her in a vehicle until the transmission was replaced and split the cost with her. A new transmission for $1700 and a car to use so she was not without a car. I would have expected more from Audi. You can learn a lot about taking care of your customers from Pete Moore. I will tell anyone and everyone to never buy from your dealership. I am from Germany and I moved here in December 2020. This would have never happened at an Audi dealership in Germany. I lived in Germany for 41 years and drove a VW which is sister company to Audi. We are in the process of writing Audi headquarters in Germany and the United States because no one should be treated like we were. When a General Manager will not even return your call he should be fired.

Audi of Pensacola set the bar across the board for a perfect customer experience. From the moment I reached out to salesman William Nichols with a brief inquiry, he was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Haggle free trade and pricing was exactly what we were looking for. He processed the entire purchase, extended Warranty, maintenance coverage, dealer incentives and financing all from his laptop and personally introduced us to our service advisor Eric. He had us in and out of there with keys to our brand new Q7. Thank you William Nichols and the entire Audi team at Pensacola Audi.

Service was great.

The team at Audi Pensacola put me in my dream car, the Q8! Nick was great to work with.

As always, I received wonderful service from Audi Pensacola during the maintenance on my vehicle.

From the moment I made my first call for a service appointment I felt comfortable and in good hands. Richard Lord made sure that he and his associates would take care of our questions about our Audi Q5. Our sense of arrival was smooth when we arrived for our appointment. He carefully reviewed our list of questions and expectations; told us how long he felt it would take. He realized we traveled 70 miles for the appointment and offered transportation to leave the dealership to get lunch and texted us when the job was complete. Upon return he carefully reviewed the service and explained the cost. Bottom line an excellent experience that my wife and I will share with our friends.

Great experience! I love my new SUV!

If you like European Car then I recommend you buy an Audi. Pensacola Audi Staff is very friendly, helpful, and knowledgeable about the vehicle I was interested in. William is very patient in dealing with my bargaining style and I am so glad that he found the type of car that I want. So far I am happy with my 2021 Audi A5 Sportback S line 45 TFSI Quattro. Thank you William for being kind and patient with me.

Here is the Deal- Everyone thinks it's the Dealership that rips your head off "Anytime" they get your Car in the Shop- This isn't at all true about the Boys and Girls at Audi of Pensacola. We had a Long (miles-wise) trip coming up so I brought our Audi in for a complete check-out, Fluid Levels, Air pressure, Oil Change (if needed) etc.. I told my wife "Lets see what they say it needs and go from there- hopefully we won't get blank checked". Exactly the opposite, Ronnie (Service Director) and Rich (Advisor) and their team did the full service, called me back when it was ready and I can honestly say It was cheaper than if I took it to some quick Lube place-PLUS I HAD THE EXPERTS crawling all over it!! Don't Trust your Car to anyone else!! THANK YOU- and Yes, you Guys passed the "Trust" Test with flying Colors!!

My recent experience with Audi of Pensacola was as always excellent. Rich is professional, and ensures a five star experience.

Excellent service department which goes over and above to make for for a pleasant experience.

It’s okay. I was late that day because of traffic but they services my vehicle anyway. The staff was not wearing mask which I think it’s wrong.

Rich was outstanding and the recall was handle without a problem.

We recently purchased a pre-owned BMW X5 from Audi Pensacola. First of all I am in love with this vehicle. It was well represented online as we never saw it until it was delivered to us. Our rep, Kayla, went over the car and showed us anything that might be of concern such as a little tiny pock mark on the inside of the passenger door BEFORE we finalized on it. Then she met us in Fort Walton Beach being we're from Tallahassee and were in FWB on business. We were able to take a final look at the vehicle before signing. Kayla was so helpful and that was so nice of the dealership to send her out to meet us with the vehicle. Everything was pleasant and straight forward from beginning to end. Thank you guys!

Great People.Pleasure to do business with!!!

Very attentive to my needs. Christina iin service was very helpful and worked me into the shop schedule the same day. I had to tow my car there, as it was non-running. After diagnosing the problem, it was told to me that I had a bad G28 camshaft sensor. Sensor was replaced and car still would not start.I was then told my fuel pump needed replaced. I would have thought that the fuel pump should have been suspected first, then the sensor replaced if need be. I kind of feel the tech failed to diagnose the problem in it’s entirety first and I might have paid for a sensor I didn’t need to start with. Still, the repairs were done in a timely fashion and I received a size-able bill for both. I’m happy but thought the diagnosis could have been a little more accurate, from the start. I highly recommend service at this facility, as they were more than attentive to my needs. Sorry to say, my second experience here was terrible. NO COMMUNICATION WITH THE CUSTOMER! Sorry I positively rated them highly the first time. A bad experience this last time, to say the least. Won’t return or recommend.

Extremely dissatisfied in this dealer's ability to forecast maintenance requirements. During the past two visits, I've wasted two complete days of work due to service mismanagement. The most recent visit, my Q8 dash was replaced due to pealing. I was provided a loaner with an understanding that it would be fixed same day. At the end of the day I was notified that it would be at least another two weeks as the tech was busy. The car remained in the parking lot for 11 days per the locator app, before moving into the bays for service. Why bother with appointments? No rush to get the work done, but once done, they wanted the loaner back within 24 hours. Additionally, during the previous visit, they only rotated half the tires on the vehicle as the same tread wear was on the tires on complete opposite corners of the vehicle. After requesting a refund for work not completed, the service manager blamed the alignment, and then my driving style, for the odd wear pattern. We will not be back to this service department.

Customer service was top notch for an out of state sale. Janine and Nick made the process easy and hassle free via email, phone and in person. We got a great deal on our Q8 and highly recommend this Audi dealer.

These guys went over and out! Had issues with my previous car ( from different dealership) and they provided solutions to help me trade in and trade up! They were more than fair. I worked with Nate. Highly recommend! Thank you guys

Great service and very helpful. Was a great experience dealing with Willaim Nichols!! Thank you buddy!

I love the Audi team especially Rich and Trey!

I had an outstanding experience working with Audi Pensacola. Kayla and Brad were extremely helpful throughout the buying process from start to finish. They were able to answer all of my questions and provide requested information in an extremely timely fashion (even when my sales rep Kayla was on her day off!). I traded in my truck and purchased a 2019 Ford F-150 Lariat FX-4. Their pricing was extremely competitive compared to similar vehicles available in the market. I could not be happier with my new vehicle and the experience I had working with Audi Pensacola. They make buying vehicles an easy and painless process. I would highly recommend them!

Sherry Cox had told me that she wanted to make my experience with them the best I've ever had at a car dealership and her and Nick Mason absolutely did that! The whole experience, from finding my dream car on their lot to driving away in it, was so quick and easy that I am going to make sure to tell everyone I can about it. They are definitely a 5-star dealership!

Did a dessert delivery here the people were super nice and helpful.

My saleswoman Kayla was awesome and the buying experience was amazing as well. However when I test drove the car the wipers smeared water really bad so I requested new wipers. I was told no because the wipers “passed” inspection and that they’d rub them with alcohol and it would fix the issue. After I drove home i checked them and the pipers were separating and ripped. I also received a clean car fax but also I found paint bubbles in the paint from being re painted and also after spray on and in the cracks of the bumper reflectors.

Last week I took my Audi Q7 in for some minor warranty work. Service advisor Richard Lord was extremely courteous and knowledgeable and repairs were finished in a timely manner. I highly recommend Audi Pensacola.

I was served by both Nick and Ernie on purchasing an Audi Q7. Both were very professional. knowledgeable and communicated nicely. Dealership is large, clean and presented well. While I would be certain solace may be found with any of the salesmen at Audi Pensacola, Nick was fabulous. Knowledgeable with the Audi vehicle I was interested in purchasing and quick with a response, Nick's warm personality shined thru. As for the dealership, during a time of shortages of new vehicles due to computer chip supply, they had plenty of vehicles for selection, a stark contrast against other brands of similar vehicles. After being nicely greeted by Nick and asked about the important features sought in a new vehicle, Nick was able to show me one of the available Q7 on the lot. It was a great experience. In the end, I went home on the 2nd day with a great vehicle that I love driving. It's been a great experience.

I was contacted to purchase my car by Audi of Pensacola. I agreed to come in and also purchase another vehicle. I scheduled an appointment to meet the Sales Manager on site for today and was told that we would complete everything when I arrived. I drove from Alabama to sell and purchase. When I arrived to Audi in Pensacola, there was an gentleman on site purchasing the vehicle that I was suppose to purchase. This is TERRIBLE business etiquette. I understand “first come, first serve”, BUT this should have been communicated effectively and a courtesy call would have been professional. The manager stated “this happens all the time”, and then we were asked to purchase another vehicle. If I wanted another vehicle, I would have made an appointment for that. I normally do NOT write reviews, BUT I feel that this was completely unprofessional.

Great, friendly service. Made our buying experience easy.

Mr. Rich Lord, Service Manager, has consistently been knowledgeable, efficient, congenial, concerned and interested in my questions and service needs. He strives to give outstanding customer service and does what he says he will do. Audi Pensacola is fortunate to have this gentleman on their front line. Martha Bayer

Quick and efficient service. Nice that service check and car wash included

Our salesman Ernie, really went to work on finding the car I wanted. The entire experience was top notch, start to finish.

This visit was for an oil change. They were very busy when I arrived, but took my car in right away and it was done in the time frame they quoted. Everyone was very nice and explained everything to me regarding upcoming service work that will be required.

My experience with Audi Service Department recently was above and beyond my expectations. From the first phone call, the ease of the appointment, the attentive & warm yet professional staff, my car & I were taken care of with five star class. I couldn’t be more thankful and pleased! Special thanks and respect to, Rich & team for a flawless beginning to end assistance in getting my car back to it’s best!

Horrible customer service. You have to keep calling to just get a quote.

Service is always outstanding. Rich is always very helpful, on top of things and quickly resolves any problems we may be having. Waiting area is clean, welcoming and snacks, tea and coffee are complimentary. We always feel customer service is a high priority.

Ernie is the salesman you want to see!

The service people are super nice and go out of their way to ensure the customer is satisfied and happy! Treated me like gold! Thank you so much! I give them 5 stars!

We were looking at a 2015 Audi Q7 at CarMax that we paid to have delivered. When we went for our test drive, the car would not crank. We demanded our delivery fee refunded, and left with a sour taste in our mouths. As we left CarMax, we then passed the Audi dealership and decided to give Audi one more chance. Lucky for us, Ernie, the sales agent, noticed that a 2018 Q7 was turned in 2 nights ago. He let us test drive it and we fell in love with it. The service was amazing and the process was painless. After this whole ordeal was over, we left with the car of our dreams. Thanks Ernie and Audi of Pensacola.

Had a 3:30pm appointment for changing a blown tire while travelling from Houston. Had to wait 3 days for them to get the Audi (installed at purchase) tire ordered. Left the dealership about 5:15pm, even though it appeared there were only 2 other customers present. Way too long to reinstall a tire! Waited another 15 minutes for the car to be "washed". It showed up with water on the hood and the windshield still dirty. On the positive side the work was done correctly, the tire balanced and the spare tire deflated and replaced in the trunk area. Also the physical facility was clean and attractive with friendly service.

Fair pricing. Phenomenal customer relations by Nate. Outstanding showroom. Super accommodating to our schedule to make our sons 1st car purchase happen. Super impressed with these folks.

I showed up a week before my appointment and they worked me in and got everything done! I'm very satisfied with my experience.

A great place to do business. The service department is courteous and helpful, explaining everything they are going to do and the cost. They serve coffee or tea should you want to wait and the waiting room is comfortable. The dealer might be a little more expensive but you can be assured of genuine parts, service, and warranty.

Made my dream 2020 Q3 a reality! Located it all the way in DC very new!

What an exceptional car buying experience! We worked with William who provided excellent customer service and was extremely knowledgeable on the models we were interested in. We also had an opportunity to speak with Rich regarding warranty and service questions. I love the new sales platform Audi has created where you deal with ONE person and not 5! One seamless, amazing transaction! Thank you!!!!!!!

I can't say enough good things about the experience I had at Audi Pensacola. The staff was very friendly and knowledgeable, especially our salesman William. Put us in any car we wanted to see, I think we test drove 4 cars. Never any question. All of our deals and offers were all done with him, all the way to the final paperwork. Easily one of my best buying experiences of the 26 cars I have had lol. Service department was introduced and fully explained. 100% recommend!

Well.....everything! We saw a used truck we wanted, stopped to look, met our sales person, mr. Nick Mason, and ended up having the best car buying experience of our lives! Everything, from start to finish, was awesome! Very friendly, soothing atmosphere, NEVER felt pressured, and got exactly the deal we wanted! Nick, the finance team, and everyone we met there were extremely helpful! I don't think i'll ever go anywhere else to buy a car again! Compared to all our other car buying experiences, we were totally flabbergasted at how easy and smoothly this deal was, we just can't say enough! Thanks again to all the folks at Audi!

What an exceptional car buying experience! We worked with William who provided excellent customer service and was extremely knowledgeable on the models we were interested in. We also had an opportunity to speak with Rich regarding warranty and service questions. I love the new sales platform Audi has created where you deal with ONE person and not 5! One seamless, amazing transaction! Thank you!!!!!!!

Rich from the service department is great!! I had to drive 45 min to this location and he made sure I was kept informed so I didn't have to worry about driving back and forth. Excellent customer service!!

We purchased a used vehicle for our daughter who is currently finishing college in another state. We are in the Florida, but Central Florida. On top of that, she had her own insurance policy, we had ours, ect... We were a very complicated sale. Nick made the experience extremely easy and we were able to be completely done in 5 days. She was able to get a flight to pick it up quickly and Nick handled all the paperwork on his end quickly. Was even texting and I believe he went in to work even on his day off. Excellent experience!

Kayla is the absolute best to work with!!!! She has impeccable customer service.

Excellent customer service from the initial call to pick of our car. Christina, our service rep, was wonderful - thorough, courteous, and making sure we had all the info we needed. They did excellent work replacing two damaged tires and restoring the car to great driving conditions.

It’s always a fantastic experience at Audi Pensacola. I’ve had my vehicle serviced here since they opened the location. I appreciate the team for always taking care of us. I’m incredibly impressed with how they always get us in and out, being respectful of our time. I’m a forever customer!

After a small hiccup great service.

I recommend Audi Pensacola but, my first experience getting the oil changed was not great. My appointment was at 1PM and I was 10 min early. At 2:45, I asked about my car as no one came to talk with me about the length of time it was taking. The female I asked about it could not find it at first. Then, it felt like it had been forgotten because it was then taken to car wash. All of this only after I asked about it like I said.

I can't say enough good things about my Audi of Pensacola service experience. Rich Lord was incredibly helpful. I went in to get a battery for my remote but asked a couple of questions about the navigation program in my Q5. He immediately jumped into my car with me and showed me how to connect my phone to the system then showed me how to use the somewhat finicky system. This was my second Q5 as the one I bought in July was totaled in Hurricane Sally. I am very happy with my experience! Rich is great!

Audi Pensacola is a great place to purchase a car. I recently purchased a used car and I love it. Ernie helped me in the process and he is awesome! Thank you so much Audi Pensacola.

As with any car buying experience, service after the sale will make or break a dealership. Audi Pensacola will never have a problem keeping customers due to the continuing excellence and professionalism shown by Rich Lord, Rich invariably has a solution planned for any issue, quickly getting things resolved including working with multiple vendors if needed, to take care of his customers and get them back on the road as soon as possible. As modern cars are getting more expensive across all makes, several other local dealerships could learn from Audi Pensacola about customer service, Rich’s straightforward and honest approach to his customers is an example to them all of how it should be done.

After relocating from Atlanta, Audi Pensacola is the closest dealership to me so I've only experienced the service side of the dealership, which has been stellar! The Service Department has been quick to respond to any questions before my appointments, ready to address any needs when I arrive and kept me informed throughout the process. I highly recommend!

I’m an older person who needed a vehicle for my daughter to drive for her and her children’s doctor appointments. We found a vehicle and paid cash approximately 7000 was told there were no issues or recalls. Within a month had to put cv axels on the both sides of the front end the the exhaust manifold had to be replaced then it started using excessive oil and we found it was on a recall list for this problem but not before there was damage to the engine and the vehicle can not be driven and a new engine will cost about 2500 and another 800 to 1000 for the new engine to be installed. I called and spoke to the person who I purchased it from and he said if I bring it back to him I can use it for a trade in We did a little investigating and found they were aware of the recall but didn’t disclose so there’s no way I’ll trust them. I just lost a large part of my savings and for someone who lives on social security that’s a hard pill to swallow. So run from them.

I purchased my certified preowned A6 at Audi Pensacola, in the Spring of 2020, and I am thrilled with the purchase experience and the outstanding service that followed.

They were ready for me even though I was early for my appointment. I had my 75000 mile service and inspection and the service associate was able to get me into a service plan which saved me money. Also loved the drop off and pick up service so I could get some work done at home while they were servicing my car. The staff were knowledgeable, friendly, and efficient. I will definitely go back for my next service.

Great service. In and out.

Great experience here, the salesman were not pushy at all like most other dealerships. I would highly recommend this location to anyone looking to get a new car.

Have had nothing but exceptional experiences each time i have walked into this dealership. From “just looking” to actually purchasing, the staff has been the perfect mix of helpful and hands off when i just wanted to wander. Highly recommend Ernie as a sales rep if you’re looking for someone extremely knowledgeable, completely honest, hardworking,, and thorough! Most definitely recommend this dealership for everything from service to pricing. Best car purchase yet!

Excellent routine oil service & tire rotation....Rich Lord explains any issues or concerns I have on maintenance....no BS, just good advice, from a bona-fide car guy.....who knows his Audis !!!!!

Everyone here is so nice! They let us hang out while car was being serviced. Highly recommend this dealership!

Our visit to the Audi dealership in Pensacola was a plenty experience. Ernie went above and beyond to ensure we were taken care of. My wife loves her Christmas present,a new Q7!

I understand that having to drive 3 hours round trip to the dealership is on me, but I'm frustrated when I have to make 3 trips for a service that I scheduled weeks in advance. I dropped my vehicle off on Saturday at its scheduled time, but was told that they were so busy that I would have to come back on Monday to get it. It was inconvenient, but they let me borrow a loaner car. I went back two days later to pick it up and after driving 3 hours round trip again realized they forgot to reset the service warning. When I inquired how to reset it, I learned that I had to bring it back to the dealership AGAIN just to reset the service warning... So now I've wasted over 9 hours this week to have a scheduled service completed. I would take my vehicle to a different Audi dealer if there was another option. Forgetting something so simple makes me question what else they forgot during an $800 service. I don't know why I pay high prices for mediocre service... I honestly dread taking my vehicle there every 6 months because its always something and they obviously don't value my time...

Great service department!!!I didn't have an appointment, but I was able to drop my car off for service. After the car was repaired, they picked me up from home and got me in and out quickly.

Absolutely the easiest car buying experience I’ve ever had. Chris was very knowledgeable and helpful. They gave me a better deal than I could find within 250 miles from me.

This was my 1st visit to the dealership since relocating to this area. They did a great job...very customer service friendly. I highly recommend this dealership 😊!

Great experience and very fast when I decided I wanted to buy my Q7! Nate was great!

The facility is centrally located, very clean, and easy to navigate. The entire staff is courteous and helpful, no matter the situation. Rich Lord is my Service Adviser, and provides care for my vehicle, and I am pleased with his advisory. I recommend this dealership highly.

man they got it together here.Had my tires rotated along with oil change. they washed the A6 had it looking nice! great service, Richard Lord was personable and very helpful. thanks guys be seeing you for my tires once I decide on the wheels

Well, it started when we just came in to browse and discovered that my hubby's Tesla had been splattered with wet road paint. Ernie went over and above and took the car through their car wash and then had it pressure washed up in the wheel wells. We only browsed that day as we needed to get home and do some hand cleaning. But, his attention got us to return and purchase a vehicle. Great experience all the way around. Highly recommend. (Now I have to figure out all the bells and whistles - and they help with that as well)

Drive in service. Went over the simple oil change and recommended wiper blade replacements. Luxurious lounge. I was ma’amed often. 115k on my Audi A4. Rich was the service manager. Overall highly recommended!

They took excellent care of me purchasing a car from out if state. the car was perfect! sales and service department were very nice and helpful!!

These people are very nice and very fair. I usually work with Rich Lord in services cue who is a total gentleman

Rich is a wonderful asset to Audi. He is a pleasure to work with.

excellent staff. knowledgeable and experienced. led me through the purchase process quickly and efficiently. if your in the market for an audi its the place to go

Audi Pensacola made my car shopping experience the best one yet! Kayla, experience guide, and Jimmy, GM, made the process so clean and easy. I totaled my previous car two weeks ago, and I was in the market for a newer specific make and model. With their guidance and resources, they were able to find me the perfect car within the Sonic Automotive family. I was sold on the Sonic buying experience. Thank you Kayla and Jimmy for my beautiful new car and the best car buying experience you could ever have!

The service is great. Before 2017 there wasn't any local Audi dealers to me. Now my A3 gets taken care of with all my service needs. When my next one comes up,itll be purchased right here.

Easily the easiest car buying experience ever. I started talking to William around 11 that morning, he had a quote to me by 12:30, and I was on the road to pick it up by two. Everything was ready when I got there, all I had to do was sign. I highly recommend Audi Pensacola and I very highly recommend William.

Everyone is so accommodating , professional and such a comfortable environment .

Bought a used Audi at noon but they didn’t want us to take it until they ran it through mechanics and detail. Finally by 4:45pm the next day- we were told it’s in detail and almost done. When we picked up the car- they had taken the ‘family’ stickers off the window and threw water on the car- it definitely was NOT detailed. Large tar spots were still visible, the food stains I pointed out the previous day still in car- seats not wiped down- when I got home dawn soap took everything off. They lost my trust for sure. I don’t even know if they changed the oil as I got no paperwork.

LOVE taking my Audi there - they fix everything right the first time and everyone is very attentive and friendly. I won't go anywhere else. They did a terrific job today. Shout out to Rich my fave person there.

Bought a used 2008 BMW Z4 from them. No haggle sale, a long distance buy so trusting the salesperson was key. The delivery shipment to us in KY was delayed by Audi Pensacola to fix things that they could easily have passed off on a ‘no warranty, as is’ car. Kudos to them for that. Some post delivery issues have been worked out amicably. The car meets my expectations and Audi Pensacola went beyond my expectation in their service. Thank you Travis.

Best experience I have ever had. I had a very difficult transaction but William and Rich went above and beyond for me. I happily got the car I wanted and they delivered her to me in Santa Rosa Beach. At the end we laughed because I finally got my car, so her name is Finally.

Inventory more parts.My A6 Audi spends more time in repairs and towing then in my garage, poorest quality car I ever purchased,a real lemon Transmission locked up and took three weeks to repair..When you have an Audi best you have a spare car

They went out of their way to find me the car I was looking for, even had it sent from another dealership! The wait was a little bit longer than I had expected, but my salesperson Ernie kept me informed every step of the way. He even accommodated around my busy work schedule to make it happen. Thank you Audi Pensacola! My S5 Cabriolet is everything I expected and then some! 👍❤️

Got a 2019 Jeep Wrangler unlimited Sport S from Audi Pensacola drove in from Baton Rouge everyone was very helpful our salesman Chris was great would recommend them to all my family and friends

This was the best experience I’ve had buying a car. Ernie was quick to get everything handled over the phone fast! Within a few hours car was delivered to my home! I highly recommend this dealership!

Quick and reliable service

From start to finish the car shopping / buying experience was stressless @audiofpensacola very comfortable showroom floor and waiting area. Called ahead & spoke w Chris who had everything ready when we arrived . Once we decided on which certified preowned car we wanted , Chris got everything done that was on our check off list. Chris is professional, at the same time personable. I highly recommend shopping with Chris & Audi of Pensacola

Very professional and easy to buy a car from

Brought my car in due the air conditioning not working properly. I was quoted $2,700.00 to replace a A/C compressor, A/C valve, 3 rings, and 7 hours worth of labor. I declined due to feeling like the work needed to be done was grossly over priced. Sure enough all the parts necessary together were only $57. The total labor, plus A/C recharge took 25 minutes total to repair. I'm all for fair labor and a fair price quote, but that was extremely ridiculous. Charging a customer extremely inflated part prices on parts is wrong. I can't help but to feel like your purposely dragging out the labor to maximize profit. I love my A7 and I have no problem maintaining the maintenance and repairs on it when necessary. Certain issues I'm now reluctant to take my car to this dealership. I would honestly recommend customers recieve other service quotes from other repair shops outside of Audi Pensacola.

I recently purchased a pre-owned Audi from William. He provided a true “dealership” experience by promptly answering my questions (honestly) and he very quickly gained my trust. We were able to handle most of the transaction on the phone and through email and texts. The car was a surprise for my wife, and the dealership went above and beyond helping me to stage this. William even had the car sitting in the showroom with a big red bow on top! They wasted zero of my time and put no pressure on me whatsoever. Compared to other places I shopped they were a cut above, and are the kind of people I like to do business with. When I showed up to pick up the car it took about 10 minutes to do the paperwork and I was done. This included the financing which was the same rate as my local credit union. There is nothing negative to say about this place, so they get ⭐️⭐️⭐️⭐️⭐️.

I have my car serviced at this location and highly recommend. They offer Shuttle Service within a certain milage range which is extremely convenient. They also offer loaner cars as well, but you must plan in advance. My service Tech, Richard Lorde is so professional and goes above and beyond to take care of everyone.

Kayla is awesome. I would recommend that you go see her if you’re in the market for a new vehicle.

Car buying made easy! I love it!!! In and out with my new Q

See Rich in the service dept. He WILL take care of you!!!!!

I was visiting Destin from Atlanta and my Q7 got a flat tire. This model doesn't have a spare, so my vehicle had to be towed to Pensacola for repair. Not only did the service happen the same day, Rich was able to have my vehicle returned to me in Destin the following day! It was such a relief not to have to figure out a way to drive the hour and a half to Pensacola from Destin. This service was definitely above and beyond and very much appreciated!

The customer service at Audi Pensacola is the best I’ve had a long time. I purchased a preowned BMW 528i and the experience was great. I found the car on Autotrader.com and called in and spoke with Rep. Nalorin who kept in touch answering all of my questions as I was traveling 3 hrs. from another state to make the purchase. Nalorin scheduled an appointment for my aunt who was local to come and test drive the car for me. Once, my aunt was so pleased with Sales Rep. Ernie’s customer service that she had nothing but good things to say about him and how clean and nice the car was. I purchased the car and had a minor concern and was able to call and receive the same attention with my concern as I did before I made the purchase. Manager Travis resolved my issue and in return secured a customer for a long time to come. Thank you Audi Pensacola for the wonderful experience. Your team is the great thus far and exemplifies what the customer service experience should be. Way to go!!!

I highly recommend Audi of Pensacola! I was greeted as soon as I walked in the door. William Nichols has a no frills, no pressure, no gimmicks approach. He knew his product and I cannot emphasize how important that is to a customer. He laid out all the options for the different vehicles and provided me with the information I needed to make an informed decision. A few days after I purchased my vehicle I returned to the dealership to drop off the spare keys for the vehicle I traded. William spent about an hour with me going over all of the features of my new Audi Q7. He even asked me to call him or stop by again if I had additional questions. Now that is customer service taken to the highest level! Best car buying experience ever!

If I tell you that my car buying experience yesterday took all of 45 minutes...walked in and walked out in 45 minutes. 3-4 hours later the car was on my driveway. Ernie...dude you are DA man!! Thank you! I know I'm a boss in my world but Audi of Pensacola just helped me level up!!! Living right and loving it!

Our salesperson (Will) and this dealer and service dept have always been great for is to deal with and in taking care of us as customers! Thank you Will and the entire team at Audi Pensacola!

My husband and I had the best experience buying a new car with the no contact and home delivery process! It was very convenient and we received the car the same day! Great staff, highly recommend!

Phenomenal service, attitude and result. Great experience all-around. Special shout-out to Rich!

Rich and the entire service team were phenomenal!

Getting my car serviced at Audi Pensacola is always easy and seamless. I made my appointment with ease, it took less time than anticipated, and my wait in the showroom even in these coronavirus times was pleasant. Thank you Rich and Audi Pensacola for another five star experience!

Great experience buying from Ernie. He delivered my A6 a long distance with no issues. He dropped it off wearing gloves and made the paperwork process very easy. Great job.

Best service experience ever! Going above and beyond to keep clients safe during this pandemic. Rich Lord is the best!

Consistently a Quality Service Department! With a customer first culture. Thank You Rich!

Great used car. Nate was great to deal with, very helpful. A true professional. I love the car!

I recently traveled to FL from NE and my car needed repairs. I can?t thank Rich enough for his expertise and professionalism! He coordinated with the NE dealership to complete the needed recall repairs and went above and beyond to arrange for my car to be picked up and delivered back to my location which was an hour away from Pensacola while the stay at home orders were still in effect!!

Great service, very clean facility.......................

Awesome service experience on my Audi A-6 today. The staff was absolutely awesome. It was the best service experience I have ever experienced from an auto dealer. Thanks for an absolutely great experience today at Audi a Pensacola.

Yesterday, 14 April 2020, we purchased a college car for our son. From start to finish, our salesman Ernie was amazing! No pressure, very knowledgeable, NO BS, courteous and flexible. We will be buying another car soon for our other son and I will definitely head back there first.

Yesterday, 14 April 2020, we purchased a college car for our son. From start to finish, our salesman Ernie was amazing! No pressure, very knowledgeable, NO BS, courteous and flexible. We will be buying another car soon for our other son and I will definitely head back there first.

Service was outstanding and Richard went above and beyond to make the 5.5 hours I was there very comfortable. This was the closest Audi dealer/service department to where I live. With the customer and automotive service I received, I will not hesitate to return!

I saw a nice car as I was driving by. Stopped looked at it, very nice shape. The staff was friendly and helpful. Everything was very clean. Nice buying proccess very quick. I am happy with my new to me car.

Great service!! Clean facility and the service rep kept me informed during the whole process

I love how the car rides and the technology in it is outstanding!

Contact with dealership was warm and friendly from the initial phone call through the completion of the repairs made to my Audi A3. This was a pleasant experience for us and recommend them for their service department's customer service!

Took car for service. Even during this vulnerable time, Audi service was outstanding as usual!!

great experience, nice staff, really nice vehicles at great prices. Would definetly recommend.

One of the best dealers I have ever visited. The staff is friendly and knowledgeable. I have taken both of my Audi's to Pensacola Audi for repairs and the staff has always been able to find the cause of the problem. I have also bought genuine Audi parts from them at reasonable prices.

The service department provided me with an appointment on the date and time I asked for, which is much appreciated. The service performed covered two areas; one was routine maintenance and the other was a recall. All work was carried out within the time quoted. I would recommend this dealer.

My experience was great and easy. Rich was amazing and so understanding to my needs. I was able to add some last minute services with no problems and received a rental car at no cost. I will recommend this service department always.

My experience was great and easy. Rich was amazing and so understanding to my needs. I was able to add some last minute services with no problems and received a rental car at no cost. I will recommend this service department always.

They communicate clearly and concisely about what's going on with my vehicle. I know my car is going to be fixed right the first time. I love that they will provide you a loaner vehicle so you are not waiting on your car. Thank you Audi.

Rich is professional, knowledgeable and informative. Exemplary service by the Audi team! Thank you

The best car buying experience ever! No pressure, just honest and sincere facts and guidance. Ernie is wonderful and always able to be reached.

I arrived early for my service appointment but was greeted immediately by David, my service advisor. The service dept. went to work to diagnose the issue I had with my passenger seat. After determining the switch was defective, the problem was corrected on the spot, and I was on my way after only a couple of hours. A great job done quickly and professionally.

Very professional, very helpful. Facilities are well organized and pristine in all respects. Very good experience. *note* purchased a 2017 Audi Q7, 3 years earlier for my wife-that experience prompted me to order and buy this 2020, A7.

5 stars! Rich Lord is the best! Great showroom and waiting area!

Our experience at Audi was hands-down the best experience with buying a car. William Nichols was professional and provided all the information we requested plus more without any pressure to purchase. He helped locate a car that worked with our budget and came in on his off day to deliver it and go through setting up all the features. We are thrilled the dealership is in Pensacola and that factored into our decision to purchase an Audi. We look forward to many years ahead with Audi. Thanks William and all the staff at Audi Pensacola.

Everyone is so nice and very helpful!

Purchased our daughter a preowned Audi A4 for her 16th birthday. It was the easiest car purchase we have ever made! William was our salesman and he was excellent to work with! He even kept the car at the dealership for almost a week so we could surprise her on her birthday! I would highly recommend Audi Pensacola and William! Thank you for making car shopping so easy!!!

First class dealership with a beautiful showroom. We purchased a used BMW X3 that was serviced immaculately. The buying experience was so relaxed. No high pressure sales. Very professional customer service from the beginning of our inquiry to the end of our purchase. A big thanks to Tara and Steve. I would highly recommend this dealership. I just wish they were closer to South Walton where we live but it was well worth the drive!

My son's recent repair work on his A5 was handled professionally and courteously by the service department, and my recent purchase of an A6 CPO through the sales department the same... 5 Star Dealer that I would gladly recommend to my friends.

Would it really have hurt to have detailed the inside of our new to us car we bought this month? Once we realized that the buck stopped after the sale we will take our servicing of our vehicle elsewhere. Customer Service is lacking. Sometimes it really is the little things. And someone should really clean all the screws off the ground by the pickup bay. Tires are expensive.

From the moment we walked in we felt welcomed and were immediately attended to by our salesman Kayla Stewart. Unlike other dealerships salespersons, Kayla listened to our needs and desires and showed us comparable vehicles until we found the one I fell in love with but left without purchasing. Kayla and my husband worked secretively all the next day and about 5pm she drove my new Q5 Quattro up to my front door and a beautiful surprise from my hubby. She continued to make things a breeze by bringing all the paperwork to us so we didn’t have to drive back to Pensacola since we live in Crestview. The whole staff at Audi of Pensacola made our buying experience PHENOMENAL!

Incredible customer service!!! Ernie Martinez was amazing!!

I was recently at Audi Pensacola for an issue. David Travis fixed this and I got my convertible serviced while I was there! I ALWAYS receive excellent service and friendly staff at Audi Pensacola.

I purchased a new Audi 6 paid over $50,000 cash. Service after the sale was non existent had several questions after taking the car home, called salesman never returned three phone calls. I would never recommend this dealership. This is what happens when you are the only game in town and no competition

Recently bought a car here after her's was totaled by a kid running from a State Trooper. Idiot ! Looked at a lot of places and these people (Chris) were great. Found us what she wanted in Houston ,Tx. Handled everything a d made it a pleasure. Will go back to them!!

Everything went well and I will always take my Audi there .

My experience at this dealership Service Depart was truly outstanding. They did exactly what they committed to do , when they said they would get it done, and in a cost effective manner. All of the Staff were very professional and committed to exceeding my expectations. My Service Advisor, Richard Lord, always goes over and above the call of duty to make sure that I am delighted with my service experience. This Service Department certainly makes me want to buy another Audi from them!

Great customer service, Nate was my sales person and went over and above to help me with finalizing my purchase. Hannah was also great in handling the paperwork while Nate had to run a couple errands. Great group of people, highly recommend Audi!

Great dealership, we have bought two cars in the last three months and they were both great experiences. Steve and Ernesto are very nice and patient. The service department is also great, I would recommend this dealership a million percent.

We bought a 2008 Lexus RX 350 that was in mint condition and we were treated like we were buying a brand new Audi...which we are now considering! My salesman “Nate the Great was just awesome, as well as the rest of the TEAM! It was worth driving from Mobile to Pensacola & we are definitely doing it again next Christmas! The plan is already set in motion. PENSACOLA AUDI is the absolute best!

Very nice salesman, of course eager to help, we bought a Mitsubishi, mirage, nice little car runs and handles great. They did what we needed from them, great experience!

Always a great experience here. They go above to make things happen. All of the staff is very welcoming and nice. Definitely recommend them. Kayla was the best!! Thanks girl. 🥪

friendly and helpful staff

Professionalism, service of our vehicle and customer service is excellent.

Awesome place to work. Awesome people. Can’t find better customer service anywhere. I also was recently able to purchase a vehicle through Audi and the experience stands true. Most helpful people I could ever work with. #audifam #kaylacan was awesome as well.

Audi Pensacola was such a pleasure to deal with when leasing my new vehicle. My salesperson, Kayla, was very knowledgeable and went to great lengths to find all information I needed and assisted me with setup on the newer interface. She personally made sure that everything was taken care of and made an effort to make the process as easy and expedited as possible. I really appreciate the efforts of Kayla and Audi Pensacola in finalizing the lease of my new Audi Q8 Quattro, which I’m so pleased with and highly recommend them. Thanks, Audi Pensacola!

Audi Pensacola has been a pleasure to deal with. Rich is extremely attentive, friendly, helpful and kind! I'm not sure I would love dealing with the service department at Audi Pensacola if Rich were not there. He is definitely an asset to this dealership!

We are very pleased with the service we received at Audi. William is very knowledgeable our purchase was very smooth. Thank you for the hospitality.

We loved our experience with Chris at Audi of Pensacola! He was knowledgeable and went out of his way to make our buying experience as easy and stress free as possible. We decided a little late in the day to make our visit which caused several employees to have to stay late to finish our buying process and nobody seemed irritated or bothered by this. Everyone was great!

I am loving the comfortable ride and handling of my new Q5. I made the purchase this weekend, and Ernie, my sales manager, was incredible! Not only was it the easiest car buying experience I have ever had, Ernie was patience and eager to answer any question I had. There was no pressure to commit, and once I made the purchase, he took his time to set up my Bluetooth, go over the Audi MMI Navigation, the virtual cockpit, and all the other technology features. I definitely recommend Audi Pensacola to anyone looking for great service and knowledgeable experts!

Nate was our salesman and he made the process very easy. I would absolutely recommend buying from Nate and the Audi team. Everyone was amazing. From the negotiation process to closing the deal. The entire team made it very easy and smooth.

I was communicating with Pensacola Audi via email about a vehicle that I wanted to purchase and trade one of my trucks. After a few emails I was told that they do not negotiate and would give me a trade in value if I came to the lot and it would take about 20 minutes. I drove to Pensacola and after much longer than 20 minutes we still did not have a price. We finally decided to leave and they said they would text or call us with the price soon. The next day I still did not hear anything. I emailed Lorin Cole 2 or 3 more times and she was going to contact somebody about the issue and have them call me. They have my email, cell and home number and here we are about 24 hours after we first got to the lot and still no response . Is there a zero star on here? They claimed that this was going to be a great experience . Wow ! If this is their best what is a bad experience like there?

Ernie was awesome and super helpful. He made the process go very smoothly and got me out the door quickly. He knew I was coming from out of town and didn’t want to spend the whole day at the dealership. Thanks Audi Pensacola!

Audi in Pensacola is the worst at customer service. You can never get anyone to answer the phone, and once they do answer, they transfer you to someone else snd it just rings and ring. I guess you have to go in person just to make an appointment. I heard excellent things about Audi in Mobile so I called and they picked up on the 1st ring with awesome customer service and my appointment was made. My drive over will be worth it because I’m already impressed by their service. They even have a shuttle to take me to get lunch while I wait!!! Great job Audi Mobile!!

Recently bought at Chevy Silverado from Audi of Pensacola my sales person was Kayla who was great and really understanding. After much delay issues with my truck were resolved but i must say that review ratings are put well above customer satisfaction. Hindsight is always 20/20 and the statements made by managers of correcting a review before issues with my truck are taken care of was poor professionalism and shady at best one of the many reasons people find going to dealerships uncomfortable and very stressful. Word to the wise review every in and out about buying used cars from delearship so you can be prepared from the loops you will definitely go through. Pretty sure everyone has not had a bad experience like this but this is my recent dealership venture and will be better prepared next time around.

Recently bought at Chevy Silverado from Audi of Pensacola my sales person was Kayla who was great and really understanding. After much delay issues with my truck were resolved but i must say that review ratings are put well above customer satisfaction. Hindsight is always 20/20 and the statements made by managers of correcting a review before issues with my truck are taken care of was poor professionalism and shady at best one of the many reason people find going to dealerships uncomfortable and very stressful. Word to the wise review every in and out about buying used cars from delearship so you can be prepared from the loops you will definitely go through. Pretty sure everyone has not had a bad experience like this but this is my recent dealership venture and will be better prepared next time around. Had issues with the a/c the service department stated they sae nothing wrong aftrr the a/c went out again i took it to my mechanic and a leak was found. Only way this leak could have been over looked after having the truck for a week is that it really was not service just shot some refrigerant in and sent it on its way.

Rich and his team take the time to meet all of my needs. Easy transportation when I need it. Great team.

Awesome service! Highly recommend!

Service department was great

Great car representative helped in purchase of my vehicle. Management was wonderful and Gulf winds was on site so able to take care of business all on a Saturday. Thank you Audi of Pensacola!

Very happy with their service. They kept me informed about my car the entire time I was there. I felt well taken care of.

Audi Pensacola has been my 'Go To" dealer since they opened. When I moved to the area the closest Audi dealer was in Mobile. Made my day when I saw the billboard announcing their opening. Rich has been our service rep since day one and always does a great job. Keep up the good work.

Audi is top notch. I was treated very well with a recall on my TDI Q5. Ronnie & Rich were very professional. I was truly impressed with the kindness & “class” of all the Audi staff. Thank you.

Once again I experienced excellent service from Manager Travis,Nathan coming in on his off day to finalized my acquisition of my new A6 . I am really enjoying this car and the S5 that Nathan sold to me too.Very professional and I always feel welcome every time I stop by the dealership.Rich is the best person in the service department.Always going above and beyond.Thanks for all the team of Audi Pensacola! Keep up the great work!

Went in to purchase coolant due to a low level in our 2017 Audi. Rich Lord our service counselor became concerned due to a specific odor, and asked us if he could have one of their mechanics take a look at it. He had it checked and found that our water pump had a leak. Gave us a brand new Q5 as a loaner, until it was reparied. Excellent service.

Audi Pensacola is setting the standard in excellent customer service. I live an hour away and will never shop anywhere else. William made the car buying experience so simple and a joy. He is professional and knowledgeable about his job and the Audi brand. You are lucky to have such an asset on your team. He definitely turned my family into Audi fans for life. Thank you William!

I feel like we were lied to just to make a sale. I live in Panama City and we asked specifically, since we have no Audi, if they come pick up our car when it's due service and leave a loaner for use, as that is what BMW from Ft Walton Beach does. They said no, but we could get our free services done at VW since they are the parent company. Fair enough, we have a VW so no big deal. Well come to find out, that is NOT the case. You MUST take it to a Audi service department for your complimentary and/or paid service maintenance. Had I known this, I would NOT have even considered buying an Audi as I think it's a bit ridiculous to have to drive over 100 miles to get service done.

I drove all the way from fort Walton Beach. When I got there it took someone a while to come over there. Then they sent someone who wasn't even a salesman out there so he couldn't answer some questions.then when I got back from test driving the vehicle we went in side for a salesman to help. Then I put my information and he came back and was given and was like u need a cosigner or more money down. Then he came back and was like putting more money down isn't going to help. Then I made a phone call then came back in and give them the information to email a buyer's contract to the people I talk to. Then the salesman personally called them. When he came back they eventually sent it to them. Then he came back and was like u need to get with those people on the next step. I think he held me there till I wasn't able to make it to that place in time. The whole time there was some one else waiting and hoping it wouldn't work for me so he can get the truck. He left and the salesman Said he went to the bank to get a check. Big waste of my time

Make promise that they are unable to provide but good customer service skills and not willing to make deals to help the buyer but offer a deal for vehicle of no interest.

Better Customer Service, more honest in their information and standing by their products and making sure if their product doesn't live to the "certified" label they put on it, to make it right but providing a product that does.

Impeccable service! 5 stars all around.

ERNEST MARTINEZ was an awesome help through my buying process! Made it as easy to enjoy this beast of a truck! Big Thanks to the Audi team!

William was absolutely incredible from start to finish! I was looking for a very specific car and he found it (color and all!) Buying a car is usually a painful and stressful experience but he made it EASY and painless. He was very upfront and transparent through the whole process. I went into Audi not knowing what to expect and he more than exceeded my expectations! Amazing buying experience and I look forward to working with him again in the future!!

Needed some help getting AdBlue into my Q5 while traveling through Pensacola. Rich Lord, service advisor, was the nicest guy and got us fixed up and on our way!

Good coffee and snacks! lol David Travis gets the job done. everyone should drive an Audi!

Always a positive experience

Recently purchased as used car from Audi Pensacola after I was in a car accident and my previous car was totaled. I found a car I liked off the internet and emailed the sales team regarding the price and availability of the vechile. A specific question throughout the buying process was how many keys the car came with. I have emailed proof and messages from employees stating the car came with both factory keys.. having both keys is a huge deal for me. Throughout the buying process I received confirmation that the car came with 2 keys, and it even stated this fact on the keychain. Well push comes to shove after all the papers are signed and I’m about to get into my new car, my salesman states “well actually it looks like we only have one key”.. this is pretty upsetting and very disappointing when I specifically questioned how many keys this vechile comes with. He stated would check with the managers and they will figure something out. I have not received any feedback from the management regarding this. Yes, I understand all vechile a are sold “as-is” but do not advertise and tell customers that both keys are present all throughout the buying process and after all the papers are signed “ well sorry we only have one key”.. ANOTHER BOMSHELL, came today when I get pulled over regarding my car registration. During my purchase I decided to transfer my plate from my old car to my new used car, didn’t think it would be a big deal. Well after signed the papers my salesman states they had trouble transferring my plates and they would be able to take care of it the next business date since I purchased the car at 7pm and the DMV was closed. Not a big deal, received a temp plate and went on my way. Well today I get pulled over for regarding my expiring temp plate.. and I still have not received my new registration. I called my local DMV and they stated the vechile was still registered to my OLD car. 😡😡😡😡. There has been no communication throughout any of these issues from the dealership.. Not a call, message, or email. I am completely disappointed in the dealership and the whole “sonic automotive buying experience”

TRAVIS KISER A GREAT MANGER TO WORK WITH TOOK GOOD CARE OF ME EVEN AFTER THE SALE THANKS TRAVIS YOUR MY KIND OF PEOPLE.

We just bought our very first Audi S5 prestige. Nate helped us, he is amazing!! The first time we went to Audi they were about to close but he spent the time to talk to us about the car. We went back to test drive the Audi S5 after we test drove a Mercedes AMG E43. This dealership is amazing! Nate is amazing. He treated us as customers. He is not pushy, very understanding, very respectful. We decided to buy the car and we were in the dealership until 9:30pm, never did we feel unwelcome, never did we feel being hurried. We can’t recommend this dealership enough. One thing for sure, if we buy another AUDI, it will be from this dealership!! The easiest dealership experience we ever had. Nate was amazing salesperson to deal with and the sales manager we dealt with. Definitely see Nate if you visit Audi in Pensacola! We went to Cadillac dealership before coming to Audi and the treatment was simply Night and Day. Audi dealership and Sales person Nate for the win!!!

Went to look at a used, low mileage 2011 BMW at a great price, but after reviewing the service history that they did when they took the car in on a trade, I discovered on the report that their tech recommended a rear main oil seal (they initially said the car needed nothing). They offered to repair it for $2600 added to the price because they felt it wasn’t a required repair (even though their own tech recommended it).Last I checked, a leaking rear main seal is a big deal. Had I not asked about the service history, they would have never said anything, even though they already knew it was leaking. Kinda shady in my opinion.

Nathan was excellent!!! Highly recommend him if your in the market for an Audi.

Met William last night as he was show casing 5 of the 2018 Audi’s out at The Warf! Impressed with how knowledgable and personable he was! He has me wanting an Audi and I’ve been a loyal BMW owner for the last 15 years!! When I’m back in market for a car I’ll highly consider Audi as the product bc of its features and William for the customer focus he displayed!!

I wasn't planning on buying a car but it happened! The plan was to look around at several car dealerships before deciding on a new car and I was taking one for a test drive here before I knew it! By the end of the day I was driving my new car home. Everyone that helped me was very patient, informative, and friendly. This is by far the best car buying experience in have ever had!

Purchased a brand new Audi Q7 Prestige in June 2017. Car has been back at least 7 times in less than a year. Dealership is very non responsive. Had the same experience when calling Sonic’s Corp office. Save yourself the headaches and buy something else. Can’t wait to get something else. We have never had a bad experience with a new car.

Brand new Audi Q7 prestige. Nothing but issues! Dealer is non responsive! Purchased in June 2017. Car has been to service department 7 times in less than a year. I even called Sonic?s corporate office and received the same type of ?service?. Don?t make the same mistake we did!

After having a terrible experience almost buying a car at another dealership, I was thoroughly impressed with the customer service we received. The salesperson who helped us, Jonathan, didn't work on commission so he was not pushy when we were looking at the car we drove out to see. He was up front about pricing and buying information so we knew from the beginning what we were getting in to. My husband told me walking in that there was another vehicle he wanted to see before purchasing, but due to the great experience we bought the vehicle there on the spot. Thank you Audi Pensacola for a wonderful car buying experience for me, my husband, and my young son!

In for service - awesome - I’ll be back again - again impressive

Took our A5 in for service ( great job from Rich) and ended up purchasing a new TT with the help of Hannah. Great Audi guest experience.

By far, the purchase of my Audi in Pensacola, has been the most pleasant and easy buying experience I have ever had. William was extremely knowledgeable and patient with me as I learned, and still learn, all the bells and whistles of my new car. I would highly recommend purchasing a new or used vehicle from this dealership. If you want a courteous and knowledgeable sales person, I would recommend William!

Knew what I wanted and they made it a pretty easy process. Beautiful state of the art facility.

Went to buy a pre owned vehicle today for my daughter who is just starting to drive. I live about 4hours away. Emailed earlier in the week to find out if vehicle was still on the lot. It was and Friday at around 2pm , the vehicle was supposedly put on a 24 hour courtesy hold for me. This was done via email communication with my name since they would not take a deposit. Well en route today I get a phone call that the vehicle that supposedly had a hold placed on it yesterday afternoon was in fact sold in the AM yesterday. So in essence I had a hold on a car that wasn't there? How do you not keep up with your inventory? How do you sell a car to someone else, when I inquired about it first, offered to put a deposit to hold it, and was told to call back in the afternoon and place the courtesy hold based on when I could get there to purchase the vehicle. I am sure that some have a good experience at dealership but mine was not. It was poor communication and poor business all the way around. I will not recommend this dealership to anyone.

Went in for service on my 2014 TTs . Left with a new Very impressed with the dealership and the teamwork of the staff. Travis Kiser is the best. Highly recommend checking them out.

I loved this dealership. I didn't feel pressured and felt the salesman was extremely professional, well spoken and knowledgeable. We ultimately didn't buy the car as we thought the price was more than we wanted to pay. We tried to get them to come down a bit ($679) but were told the prices on the cars are set prices and they're not negotiable since the salesmen are salaried not commission based. However, just a few days later I got a notification from cars.com that the price was lowered lower than what we were originally offering. Oh well, if we're ever in the market again we might still give them a chance to make it up.

I came to this dealership looking to buy a Jeep Grand Cherokee. I got to the dealership and test drove the Jeep and everything seemed great until I went to park it and noticed that the check engine light was on. I asked the sales rep about it and he said the shop was aware of the light and had reset the code to see if it would happen again. The code was just for an Evap problem. This immediately turned me off because what dealership wouldn't just fix the problem as soon as they noticed it? To me it seemed like they tried to pass the buck on replacing the problem part. I also noticed that the key fob was dead and asked that the battery be replaced in it. If you guessed it was never replaced and the fob was dead when i went to remote start the Jeep you guessed correctly. During the time I was waiting for the part to come in for the dealership to fix the original error I got an alert that they dropped the price on the Jeep by 500$. I asked about this and they said it was meant to be removed and they couldn't do anything about it. Now I feel like they stole 500$ from me. I was initially attracted to this jeep because it was listed that it also had Navigation. When I drove the Jeep it did not have navigation. I asked what they could do and they said they were not responsible for inaccurate information on the website listing. So now I feel like I've had 1200$ stolen from me because they told me it would be 700$ at a Jeep place to have Nav added and that they wouldn't cover it. The sales rep was also not very responsive to messages and didn't keep me informed about the vehicle I was purchasing. I have to say I would not recommend this dealership unless you like headaches and a lot of excuses. I'd go spend my money literally at any other dealership to avoid these kinds of problems.

Doing what they can to help me out and get me on the road. .

My husband and I were there this weekend. We found a car we loved, agreed to pay the sticker price, completed all the paperwork, they ran our credit which was flawless and just when we thought they were going to hand us the keys, a manager, Travis Kiser, came out and told us that there had been a mistake on the sticker and we had to pay $3,000 more for the car. We had never been to Audi before and we will never go back. We drove across the street and bought a 2017 Lincoln MKZ. How can you trust a dealership that won't even honor their own sticker? Unbelievable.

Very thoughtful, professional & extremely kind establishment!!! Excellent customer service♡♡♡

Go to Audi Pensacola and experience their excellent service! HANNAH is fantastic! Buying a car was so easy because she found the exact car I wanted, handled every little hassle (paperwork, numbers, etc.), and had my car delivered, detailed and ready to go within ONE day! I didn't spend hours at the dealership. All I had to do was show up and sign then drive away in the exact vehicle I wanted (right down to the tech specs and color)!! Go to Audi Pensacola and ask for Hannah. She will take care of you personally with excellent customer service, and you will drive away happy!

Abby was super friendly and not pushy at all. She knew a lot about the car and kept in contact with us without being unbearable. There weren't a lot of middle men and closed doors and it was a very pleasant experience. Will definitely come here for our next purchase.

We were so pleased with our experience here. Abby was so pleasant and fun to deal with. She offered lots of help and info, but we didn't feel pressured at all. She called us once after our initial visit and was just friendly. The day we bought the care she was really helpful and the upper management was friendly. We didn't have to go through a bunch of middle men and closed doors. It was the best experience we have had buying a car.

Bought my first Audi last week and would highly recommend not only these vehicles but the staff as well! Our sales associate Hannah was friendly, informative and made the experience great! The process was quick and efficient! If you go in ask for Hannah!

Visited Pensacola Audi today for first time since they opened. 3 hours later, I am the proud new owner of an A-4. The customer service was exemplary. Our sales rep, Robert Welborn, made the buying and test driving experience a great one. And the dealership itself is just beautiful inside. Highly recommended, loved the store, and can't praise the sales staff enough. Job well done guys!!!

A wonderful first visit to our awsome new dealership with a friend today! Was warmly greeted at the door by Hannah who demonstrated all the cool new tech on all the exciting new Audi models. A Winner! Thank you again Hannah for the wonderful conversation and info!

Great Vehicles.Great Staff.Great selection.Worth the trip.